Excellence Home Care

15a Darlington Road, Ferryhill DL17 8JP
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8.9 8 Reviews
  • Excellence Home Care, Ferryhill
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Care Provided by Excellence Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Excellence Home Care Ltd
  • Person in charge
  • Nyasha Gahadza (Manager)
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Excellence Home Care Reviews (8)

8.9

Excellence Home Care has a Review Score of 8.9 (8.864) out of 10, based on 6 reviews in the last 2 years. Over all time Excellence Home Care has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
3
3
6
2

Review from Les C (Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm new to Excellence Homecare and, so far, I have been highly impressed with the Carers I have received. Always kind, polite, considerate and competent. It's been a good experience getting to know my new carers. This company really seems to care about their clients' experiences.

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Value for Money

Review from Gillian Y (Mother of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter is transported to the day centre by staff from Excellence Care. The staff are so lovely. They are always friendly, happy and caring. If the service you receive in your home is as good as we get you will be really happy. Good care is sometimes hard to get but I am so impressed with the care
my daughter receives.

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Review from Terry T (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Things are OK for mam when your employees are aware of care that mam requires. Mam is apprehensive when new people arrive. However this isn't very often. Thank goodness. Also more of problem with food preparation. More so lately. Again new staff. Her hygiene, washing, bed, laundry, etc good

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Review from H V (Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’ve been pleased with the staff's punctuality, they are always on time. Very friendly staff. Enjoy my baths and they support me with so much dignity. They make sure I have one carer who comes to me and I’m so much used to them. She is an amazing carer.

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Review from Y B (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady I had was very pleasant and very helpful. She noticed my ironing board and even asked if I needed some ironing done. My kitchen hadn't been properly cleaned since my cleaner left three months ago and she made a very good job of it. I was very pleased with everything she did.

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Review from M S (Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the staff. We don't have any problems with the staff. The communication is very good and the understanding is very good.
They make the bed well and the room is cleaned very well. I enjoy my shower.

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Review from P K (Son of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and patient with Mam. Helped her with her needs while she stopped with me. Made sure she was ready before helping her - asking her what she wanted and doing what was needed to help her get ready for the day ahead.

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Review from J W (Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the excellent professional service provided by friendly and motivated staff. Easily worthy of CQC Good rating. Good value for money. I will definitely use them again. and would recommend them.

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Current Review Score: 8.9 (8.864)

Overview of Review Score

The Review Score of 8.9 (8.864) out of 10 for Excellence Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Excellence Home Care is calculated as follows: ( (17 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 33 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excellence Home Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Excellence Home Care

What Type of Services does Excellence Home Care offer?

Excellence Home Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excellence Home Care to verify any information. View our terms and conditions. Excellence Home Care has a Basic Service – more info.