Violet Home Care Ltd

Global House, 1 Ashley Avenue, Epsom KT18 5AD
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9.7 28 Reviews
  • Violet Home Care Ltd, Epsom
Violet Home Care gives people the support they need in the comfort of their own homes.

Trained, respectful staff take time to understand clients' needs and wishes.

Home care services include personal care (help getting out of bed, showering, going to the toilet, dressing etc) medicine management, support with household chores such as preparing meals and shopping, as well as assistance to attend appointments and social activities.

Show Violet Home Care Ltd on the Map

Care Provided by Violet Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Violet Home Care Ltd
  • Person in charge
  • Nishi Heerkens (Registered Manager)

Funding & Fees Guide for Violet Home Care Ltd

  • Prices

  • £25 - £30 per hour

  • The fees vary as per the requirement of the client

Violet Home Care Ltd Reviews (28)

Total of 28, showing 1-20
9.7

Violet Home Care Ltd has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Violet Home Care Ltd has 28 reviews.

Overall Experience

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Review from Michael O (Son of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are absolutely in unison with the fact that Dad's care time have been exemplary in all depatments. They are courteous, respectful and considerate to all Dad's needs as well as exhibiting humour and understanding.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you so much for your kind words! We are truly grateful for your feedback and delighted to hear that our team has been able to provide your dad with the care, respect, and support he deserves. Ensuring comfort, dignity, and a positive atmosphere is at the heart of what we do. Your appreciation means a lot to us, and we will continue to do our best to make his care experience as fulfilling as possible. Please don't hesitate to reach out if there's anything more we can do!"


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Review from C R (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to have an excellent experience with Violet Home Care. Mum has 3 regular carers and really likes them all, and often comments on how lucky she is to have such lovely carers. All the team at Violet are very supportive and really work with us to ensure Mum's care and safety.
After Mum's
recent hospital stay, Violet were really efficient, proactive and flexible to enable additional care for when she came home.
Would highly recommend.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer,"Thank you so much for your wonderful feedback! We're so happy to hear that your mum has had such a positive experience with her carers and that you feel supported by the entire Violet Home Care team. It's great to know that the extra care provided after her hospital stay was helpful and met your needs. We truly appreciate your trust in us and are grateful for the opportunity to care for your mum. Your recommendation means the world to us, and we look forward to continuing to support you and your mum moving forward!"


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Review from Paul K (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the overall service from Violet Care to be very good and significantly better than previous agencies.
In the early stages before the care started I did find I was chasing a lot and didn't find the communication that good at that point, however once the care started things were way better.
A
particular staff member has been particularly good not only in her timekeeping (really consistent) but also in the way she interacts with mum.
Communication is good, the careers do inform us if they are likely to be delayed at all, which is great as we are able to tell mum not to worry, this has been very good.
I know my sister has seen a few inconsistencies when that particular staff member isn't visiting but we think this is just familiarisation with the routines and this has been discussed and Violet Home Care have looked to help us ensure it's consistent across the 3 carers that do visit.
Hence the 4 stars simply reflect that it's very good but just a few minor things we're working to improve.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your kind words! It means a lot to hear that you've had a positive experience with the care provided. We are truly grateful for the trust you've placed in us, and we're so happy that our carers could make a difference in your mum's life. Your feedback is greatly appreciated, and we're always here if you need any further support! Kind regards.


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Review from Sarah B (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after so tenderly in his last weeks by all the staff of Violet Homecare. He was treated with dignity and respect at all times and everyone who was involved went above and beyond to give him the best possible care. They kept in touch with me on pretty much a daily basis, whenever
they had any concerns at all. I could not have been been more reassured that he was being looked after at the times I couldn't be there. Highly recommend this company.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your heartfelt review. We are truly honoured to have been entrusted with the care of your father during such a deeply personal time. It means the world to us that our team could provide comfort and support to both him and your family. Please know that we are always here for you, and we will continue to offer any support you may need in the future. Our thoughts are with you during this difficult time. Kind regards


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Review from F T (Wife of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the carers who come. We get the same carers for my husband so good continuity of care. One particular carer is very good with the medication. He knows all the ins and outs. My husband likes to joke with the carers and he is happy when he sees them. They all try their best. I give them 10/10.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer, Thank you so much for your amazing 5-star review! We're beyond grateful for your kind words and are thrilled to hear you have such a positive experience. Your feedback means the world to us, and it motivates us to keep delivering the best service possible. Kind regards


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Review from J P (Husband of Client) published on 25 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, amazing care, and good support.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent care and support is our top priority, and it's great to know we've met your expectations. We truly appreciate your feedback and are grateful for your trust in us!


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Review from P S (Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaint whatsoever. The girls arrive on time - if there is traffic there is an exception. I have a particular favourite, she is lovely.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you for your wonderful feedback! We're so glad to hear that you're happy with our service and that our team is punctual and considerate, even in traffic situations. It's great to know you have a favourite team member - we'll be sure to pass along your kind words. We truly appreciate your support and are always here to assist you!


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Review from H H (Client) published on 16 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy always with the care and the carers. They keep me independent as much as they can.
I live with my sister and we sort out the times for the carers to suit us both. Happy with Violet carers.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your complimentary words! We're thrilled to hear that you're happy with the care you receive and that our carers are helping you maintain your independence. It's great to know that the scheduling works well for you and your sister. We truly appreciate your trust in Violet Home Carer and are so happy to be part of your support system!


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Review from Panchali H (Daughter of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is actually satisfactory. The carers are very friendly and helpful. Also, the admin staff is really helpful and polite.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer, many thanks for your kind feedback. We will certainly forward the encouraging and kind words to the carers. Kindly let us know if you need any more support. Thanks & kind regards, Home Care Team.


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Review from Karen E (Daughter of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Violet Home Care are very friendly and caring. I cannot fault them at all. Mum has been looked after by them for nearly 3 months now and she is very pleased with the level of care she is receiving.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thank you so much for your thoughtful feedback! We're so happy to hear that your mum is pleased with the care she's receiving and that our team has been able to provide the support she needs. It's wonderful to know that our staff has made such a positive impact. We truly appreciate your trust in Violet Home Care and will continue to do our best to ensure your mum's care is always top-notch!


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Review from Pamela F (Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel I would be able to recommend this company to anyone. The young ladies sometimes need direction but are always willing.

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Review from D L (Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the most professional place that I have ever experienced. I love the girls. One takes me out on a Wednesday to the town and I love the driver too. They take all my rubbish down. They cream my legs, heels, and feet. They change my sheets and make my bed. They make me tea and toast in the mornings.
They do anything that I ask. I have no complaints - only praise.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for the kind words, the carers will be very happy and pleased with the compliments and your appreciation. We aim to provide our best services and hope to continue to provide our stellar services while we also come up with innovative ways to make our relationship wholesome.


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Review from S K (Wife of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with Violet Care for 6 months now. Service is excellent, they treat their client with respect, care and patience. Always arrive with a cheerful smile and show concern when needed. Well done Violet Care.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thanks a lot for your kind words, and for appreciating the carers and their services. Your satisfaction is our aim and we look forward to keep doing the same. Your kind words are encouraging for our staff and should you have any concerns please feel free to contact us any time. Kind regards


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Review from R T (Husband of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very happy with the carers who treat her with dignity and respect. Always has the door closed in the bathroom. If I need to raise anything I will call the office. I have recently raised a couple of requests and this has been dealt with quickly.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for the kind words, we aim to provide our best to the users and should you have any concerns, please feel free to contact us anytime. The carers will be happy and encouraged with your kind words. Kind regards.


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Review from S J (Daughter of Client) published on 13 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care that Violet Home Care provide to my Mum who is bed-bound, the staff are caring, friendly and respectful to Mum and the family. Support from the management team is excellent, with advice and guidance available at any time.

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Review from Karen L (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my mother has been receiving from Violet Home Care. All the girls are great that come regularly. When we have a issue whatever it may be, I will speak to management and we work through the problem to resolve the situation which is so important to me as Mum has dementia
and they are used to dealing with clients with this. Well done all.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Reviewer, Thanks a lot for your kind words, your encouraging words are the icing on the cake. We will forward your compliments to the carers. We look forward to providing a good service to your mum, and are always available to address any concerns, if any. Kind regards, Home Care Management.


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Review from N S (Relative of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Violet Home Care have provided very good care for my elderly relative. The staff are friendly, considerate and helpful; they have been prepared to go the extra mile at times when issues have arisen. My relative had no complaints at all to make when I asked him, he looks forward to his carers' visits.

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Review from S D (Daughter of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service staff, very nice and kind, always very helpful.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for taking the time out to provide a great review. Thanks again for your kind words and encouragement for our staff. We look forward to providing our best and any new suggestions to help us do our best.


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Review from Dola L (Client) assisted by family/friend published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I acknowledge who comes each day - their name and their arrival time. They are very punctual and when they leave, I feel happy with the carers and the experience on the whole. Sometimes there is an English barrier, which is understandable. The owner rings us and sometimes looks in on us which is good
backup. I feel they give me privacy in the bathroom and wait outside the closed door. They are very patient with me. Very gentle and polite. Happy with the three girls that come, all respectful and smiling.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for taking time out to provide a review about our carers and services. It has been a pleasure working with you for the last 2 years and entering into 3rd year. Look forward to another great year. Kind regards, Registered Manager.


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Review from John D (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service to date. Carers always come on time and ask if I have any other requirements before they leave daily.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thanks a lot for your kind and encouraging words for the carers. They are more than happy to ensure that they go the extra mile to help, knowing that they are being appreciated. Kind regards, management team.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Violet Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Violet Home Care Ltd is calculated as follows: ( (117 Excellents x 5) + (47 Goods x 4) ) ÷ 164 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Violet Home Care Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Patricia N

Job Title: Trainer

Joined: 2023

Pat has an excellent training background in care. Not only does Pat provide training and ongoing support to care assistants, but she is responsible for delivering training programs that help Carers develop the skills and knowledge they need to provide high-quality care and support to clients. Pat has the ability to explain complex concepts and adapt her teaching style to suit the needs of the carer assistants. She has a thorough knowledge of the care sector and is up-to-date with current legislation, regulations, and policies.


Frequently Asked Questions about Violet Home Care Ltd

What Type of Services does Violet Home Care Ltd offer?

Violet Home Care Ltd offers Home Care.

How many Carers does Violet Home Care Ltd employ?

Violet Home Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Violet Home Care Ltd to verify any information. View our terms and conditions. Violet Home Care Ltd has an Enhanced Service – more info.