Violet Home Care Ltd

Global House, 1 Ashley Avenue, Epsom KT18 5AD
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9.7 28 Reviews
  • Violet Home Care Ltd, Epsom
Violet Home Care gives people the support they need in the comfort of their own homes.

Trained, respectful staff take time to understand clients' needs and wishes.

Home care services include personal care (help getting out of bed, showering, going to the toilet, dressing etc) medicine management, support with household chores such as preparing meals and shopping, as well as assistance to attend appointments and social activities.

Care Provided by Violet Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Violet Home Care Ltd
  • Person in charge
  • Nishi Heerkens (Registered Manager)

Funding & Fees Guide for Violet Home Care Ltd

  • Prices
  • £25 - £30 per hour


  • The fees vary as per the requirement of the client


Total of 28, showing 21-28
9.7

Violet Home Care Ltd has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years. Over all time Violet Home Care Ltd has 28 reviews.

Overall Experience

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  • 9
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Date Published

28
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Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate carer. Nothing is too much trouble.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Thanks a lot for taking time out to provide a glowing feedback for the carers and Violet Home Care. Please feel free to voice your concerns and we will immediately take care of them.


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Overall Experience  Overall Experience 5.0 out of 5

The team of Violet Home Care are polite, friendly, accommodating and gentle. They have been looking after my husband with dementia for over a year and my husband enjoys their company. I have experienced many members of the staff; they all have been helpful, jolly and respectful. I would recommend Violet
Home Care to anyone who is in need.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for taking the time out to provide us with such a great review. We are happy that our carers are providing such good service and the service user is happy with them. Will convey the kind words to the carers and will keep working hard to do our best.


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Overall Experience  Overall Experience 5.0 out of 5

The team at Violet Home Care is first-rate. Nothing is too much trouble for the management and their team. The team has been looking after my ninety-two year old aunt for nearly a year now. All of the care-givers are pleasant and take time to get to know my aunt. They visit three times a day at present
and have done extra shifts when medication requires it. They are quick to answer my calls or messages and always accommodate anything I ask. Without Violet Home Care I'm not sure how my aunt could've continued to live independently. If you're looking for a care company who really do care, then look no further than Violet Home Care. Exceptional patient care at its best.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Dear Next of Kin, I would like to thank you for providing a great review for our company. We are happy that you and the service user are satisfied with our services and the carers. We sincerely hope to keep doing our best.


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Overall Experience  Overall Experience 5.0 out of 5

I would strongly recommend Violet Home Care. The staff members are lovely and very caring. Mum was very happy to see them every morning. I called them when Mum slid out of her armchair and I couldn’t get her up myself and a gentleman who works for Violet Home Care came straight over, he is brilliant,
he called us when he heard there was a problem with Mum's bed and he came straight over and fixed the bed for us. I wouldn’t hesitate to use them again.

Reply from Nishi Heerkens, Director at Violet Home Care Ltd

Many thanks for your kind words and a wonderful review. We strive to do our best and your encouraging words motivate the carers to go above and beyond to do their best and ensure the service user is happy and safe.


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Overall Experience  Overall Experience 4.0 out of 5

The team at Violet Home Care have been looking after my 96-year-old father since Nov 2022. The carers are polite, respectful of my father's needs and have always visited at the agreed times, currently 4 times per day, 7 days per week. I know I can speak to them if I have any feedback about Dad's care,
and they have always been quick to respond positively.

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Overall Experience  Overall Experience 5.0 out of 5

We have only had them for a few months but we are pleased with the service they provide and the help that they give to my husband.

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Overall Experience  Overall Experience 4.0 out of 5

This review relates to when my husband returned home after being in hospital for six weeks. Everything was arranged for carers to attend my husband, three visits a day every day plus three-night visits. Always kind and attentive and gentle when the situation called for it. They are well turned out and
punctual. Every effort was made to preserve his dignity and always with a sense of humour.

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Overall Experience  Overall Experience 5.0 out of 5

Violet Home Care Ltd has provided my wife with daily care - a.m. and p.m. for the past year, seven days a week. The staff at all levels have been most kind, considerate and well-trained for my wife's needs.
I cannot express the level of satisfaction that I feel knowing that Violet Home Care staff are
always polite and supportive to me - I could not do without their care and skill. I look forward to their visits every day and I know my 90-year-old wife has the best support for her mobility.

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Current Review Score: 9.7 (9.713)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Violet Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Violet Home Care Ltd is calculated as follows: ( (117 Excellents x 5) + (47 Goods x 4) ) ÷ 164 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Violet Home Care Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Patricia N

Job Title: Trainer

Joined: 2023

Pat has an excellent training background in care. Not only does Pat provide training and ongoing support to care assistants, but she is responsible for delivering training programs that help Carers develop the skills and knowledge they need to provide high-quality care and support to clients. Pat has the ability to explain complex concepts and adapt her teaching style to suit the needs of the carer assistants. She has a thorough knowledge of the care sector and is up-to-date with current legislation, regulations, and policies.