Best Support Care Ltd

106 Victoria Rd, Netherfield, Nottingham NG4 2HH
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9.0 4 Reviews
  • Best Support Care Ltd, Nottingham
Best Support Care Ltd is a quality effective, CQC-registered domiciliary care company that offers home care and live-in services. The agency provides assistance to those with autism, physical or sensory disabilities, learning issues, challenging behaviour, illness, or who require additional assistance at home. Their services cater to both socially and privately funded clients. Best Support Care's credo is based on good practice, prioritising your rights and ensuring that you, as the client, receive safe, effective, and responsive care support in the comfort of your home.

Best Support Care provides person-centred care focused on each individual's requirements and needs. The frequency of visits will be determined by the type of assistance necessary, which ranges from 30 minutes of check-in visits to complete live-in help. The organisation also provides emergency, short-term, and long-term care. The team aids and offers care in the comfort of your own home, allowing you to maintain your independence and live the life you want to live, while providing your family peace of mind.

The team's goal is to protect individuals' independence while respecting their privacy and dignity. In conjunction with the individual, family, and health professionals, the goal is to deliver tailored care that allows you to achieve an optimum level of well-being even as your needs evolve.

At Best Support Care, all employees undergo enhanced Disclosure and Barring Service (DBS) clearance and reference checks per applicable legislation. In addition, to ensure the best care for you, staff go through a rigorous induction procedure, ongoing training, and regular supervision.

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Care Provided by Best Support Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Best Support Care Ltd
  • Person in charge
  • Elsie Machekano (Manager)

Funding & Fees Guide for Best Support Care Ltd

  • Prices

  • Prices begin at £22.50 per hour

Best Support Care Ltd Reviews (4)

9.0

Best Support Care Ltd has a Review Score of 9.0 (9.023) out of 10, based on 4 reviews in the last 2 years. Over all time Best Support Care Ltd has 4 reviews.

Overall Experience

  • 2
  • 2
  • 0
  • 0
  • 0

Date Published

4
0
4
4
0

Review from K L (Granddaughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Continuing good level of care for my grandmother, looking after all her needs. Those providing day-to-day care are very responsive and nurturing to my grandmother and very tolerant to what, at times, can be challenging.
Given the length of time working with you, I would have appreciated an update
of the changes when a member of staff left. I understand these things are complicated though.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my experience has been a great one.
My needs are met and nothing is too much trouble.
In particular, I want to bring to your attention the outstanding care given by one carer, who has always brought her A game and makes me feel so comfortable.
Also, another carer has made an amazing addition
to the team that cares for me.
Having worked in care all of my work career, I understand the pressures for both staff and management but would like to say, as preference for my confidence and ongoing progress, I would like to have these two carers a little more often.

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Review from Joy B (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the care Mum receives. I think she would prefer for the carers to arrive a little earlier in the mornings but we fully understand we are out in the country. We also understand they usually ask if there is anything else they can do but she is hesitant to ask or doesn't remember what
she needs doing! Overall, we are very pleased with the service.

Reply from Lindy james, Manager at Best Support Care Ltd

Thank you so much for the review, we really appreciate it.


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Management

Treated with Dignity

Value for Money

Review from Glenn E (Husband of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best Support Care has been looking after my wife for the past year and they have been excellent. The staff have all been attentive and caring and the owners take extra care in ensuring everything runs smoothly. They have even been supportive of me when I have been overwhelmed. I am very happy with them
and would definitely recommend them.

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Management

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Current Review Score: 9.0 (9.023)

Overview of Review Score

The Review Score of 9.0 (9.023) out of 10 for Best Support Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Best Support Care Ltd is calculated as follows: ( (17 Excellents x 5) + (5 Goods x 4) ) ÷ 22 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Best Support Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Best Support Care Ltd

What Type of Services does Best Support Care Ltd offer?

Best Support Care Ltd offers Home Care.

How many Carers does Best Support Care Ltd employ?

Best Support Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Best Support Care Ltd to verify any information. View our terms and conditions. Best Support Care Ltd has an Enhanced Service – more info.