Sentricare Birmingham

Bartlett House, First Floor, 1075 Warwick Road, Acocks Green, Birmingham B27 6QT
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5 Reviews
  • Sentricare Birmingham, Birmingham
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Care Provided by Sentricare Birmingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Pudurai Mazengwa (Manager)
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Sentricare Birmingham Reviews (5)

Over all time Sentricare Birmingham has 5 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 3

Date Published

5
0
0
0
5

Review from Peter H (Son of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no words good enough to explain how professional and considerate some of the carers are at this company. The carers were fantastic and so loving to our dear mom, who now, unfortunately, passed on. As a family, we all agree that we couldn’t have asked for an alternative service provider. The lady
that visited our mom were angels, and we can’t thank them enough.

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Management

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Value for Money

Review from M B (Son of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Cannot meet agreed package times, don't stay full allotted time, no response from support manager to discuss issues. Was given this company as on council framework, are always late for appointments, didn't change my parent in morning. No attention to detail is offered by so-called carers - people who
are responsible for scared and vulnerable people and oblivious to simple requirements of the support plan. Avoid at all costs - totally useless and appalling organisation.

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Review from J R (Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you want to be abused, screamed at by carers and management, that's Sentricare.
Personal care doesn't happen had a handful of washes since June, always extremely late, carers play a social video app on phone, take off early, i.e. pay thirty minutes/one hour, get ten/twenty minutes as rushing to
next jobs. Carers on minimum wage and zero-hour contracts, so fit in as many calls as possible between six am and midnight, seven days a week, must arrange cover if they want any time off. Won't do normal household tasks such as iron. Rummage around in personal items and bags.
Don't put on medicines, drinks and don't attach night catheter bags.
Carers don't have minimum qualifications.
A male manager very rude walked into my house, without warning.
The office staff is extremely unprofessional, refuses to listen to complaints, respond to emails, and put the phone down on you.
A don't do, won't do service used by the Council.
Avoid at all costs and I can provide dates and times.
I am no longer with any agency as Sentricare finished the contract on the last call 18 November when the carers came in, refused to put me in bed or carry out personal care, and refused to lock the door and make the premises safe. Both within the terms of the contract. As a result I spent Thursday am - Monday pm sat in my wheelchair in my own waste when the district nurses helped me into bed on my side, cleaned me up and expressed concern for my skin. I have been in this position since then.

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Review from Ahmed M (Son of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor service provider. Staff are obstructive and unresponsive. Management avoids meeting client requirements. The company is either very insensitive or ignorant of specific client requirements or cultural requirements and feels that a blanket one type of service is suitable for its client base,
which is totally unacceptable. The office blocks repeat calls and do not call back when queries are raised.

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Review from Charlotte H (Granddaughter of Client) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusted at the lack of care and attention as well as the processes in place. The carer was over an hour late, luckily we were visiting and contacted the agency. The carer was apparently stuck in traffic - yet hadn’t let their employer know how late they were running. Apparently, other days
or visits have also been missed too.
The person receiving care is apparently dressed by these supposed carers as well, yet if they are dressing her, they have let her wear slippers which have holes in the soles.
All they do is come in and put food in the microwave, then leave. The microwave now needs replacing due to the state it has been left in.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sentricare Birmingham

What Type of Services does Sentricare Birmingham offer?

Sentricare Birmingham offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sentricare Birmingham to verify any information. View our terms and conditions. Sentricare Birmingham has a Basic Service – more info.