Allfor Care Croydon

5 Green Lane, Thornton Heath CR7 8BG
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8.5 9 Reviews
  • Allfor Care Croydon, Thornton Heath
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Care Provided by Allfor Care Croydon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Suzette Thomas (Manager)

Funding & Fees Guide for Allfor Care Croydon

  • Prices

  • Available on request
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Allfor Care Croydon Reviews (9)

8.5

Allfor Care Croydon has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Allfor Care Croydon has 9 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 3
  • 3

Date Published

9
0
0
2
7

Review from M M (Daughter of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with All For Care services. The company is very good and the carers are very good and takes good care of my father. The carers know exactly what to do for him and they are very helpful and polite. Overall, the company is very good.

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Treated with Dignity

Value for Money

Review from Jackie A (Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided with friendly, pleasant attitudes. Nothing is too much trouble. Goes the extra mile without being asked. Happy to adapt/learn to suit my personal needs. Always ensures there is nothing extra that can be done.

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Treated with Dignity

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Review from Tina R (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I am an individual with complicated health issues, who now needs to take medication four times a day regularly. The carers provided kept being changed, I would spend weeks explaining my routine and 3 weeks after I would have to start all over again. The carers overall are lovely, the management in the
office however has huge communication issues. I would call, ask to speak to someone, be told they were not available and to expect a return call, only to find this was hardly ever the case.
I would not recommend this company to any individual looking to get care, time is an issue as is continuity which adds extra stress.

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Review from M B (Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Found this service very poor. Lack of professionalism, rudeness, very unorganised, no communication ever unless you call. Have been neglected on at least 5 occasions where a carer hasn't arrived for my call and the office has been no help/support. So have been left with nothing to eat or drink, my
medical needs not followed through, and my mental health badly affected.
Would not recommend at all.

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Review from Jill W (Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I only used them twice and then cancelled. I asked for times between 11.30 am - 12.30 pm but the first came at 10.15 and because I'd done everything I could manage except for legs etc. I had about 10 mins and then she went. The second turned up at 5 pm which was no help at all. Why designate appointment
times if they are not stuck to? Two days after I cancelled someone turned up at 1 pm to do work, I told them I had cancelled, she said she would have to ring the office and did this in front of me while I'm standing uncomfortably with crutches. I don't know what they were told but no apology and they just went. So disorganised as nobody seems to know what they are doing or where they are going. Today I ring them and ask why someone came when I had already cancelled. The woman said it was her colleague, but not easy to hear the person when they are standing in wind, they hung up. I didn't bother to call back.

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Review from Jackie B (Daughter of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Was not happy with the service provided for my elderly Mum. She is 92 and needs help with showering. The carers were all pleasant but were not at Mum's house for the length of time they put in the book. Even for the times they stayed they were with Mum, she has been overcharged by 2 hours over the
last 3 months. In real time, she has been overcharged by a lot more. I have written to Allfor Care and copied it to Croydon Council making an official complaint. Some elderly people have nobody that can check invoices for them. The company think they can charge what they like. The final straw was the last visit when the Carer came and showered Mum. When Mum was dressed and ready to go in the stairlift the carer insisted that she went downstairs first. When Mum got down the Carer came out of a downstairs room, having gone through personal papers and she had the sheer audacity to ask Mum questions about what she was looking through. Disgraceful behaviour.

Reply from Suzette Thomas, Managing Director at Allfor Care Croydon

Dear Customer, thank you for your comment. We encourage feedback from our clients and take it as an opportunity to improve our services. We are sorry that our service did not meet your expectation. We usually aim to provide a high standard of care to our clients and so our complaints team will be in touch with you to discuss this matter with you further, to see how we can best resolve these issues. Thank you for your review.


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Review from Matthew C (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care agency has caused me nothing but stress and anxiety.
They haven't turned up to my mum on multiple occasions and claim that a carer was allocated but didn't turn up. Nothing seems to be done about this.
They also don't turn up at the allotted time for the morning visit thinking midday is
acceptable.

Reply from Suzette Thomas, Managing Director at Allfor Care Croydon

We would like to apologise sincerely for any inconvenience the issues raised have caused you or your family. This is not the policy or practice of Allfor Care agency, and I can assure you I will be immediately investigating this matter and taking appropriate action to ensure that our service user receives a high standard of care that reflects positive outcomes.


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Review from N W (Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers speak Patois all the time which I don't understand. Never have they stayed the full duration, even though they book it down as they have stayed. I am bedridden and all they do is pull me around when doing personal care. Very undignified.

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Review from Stephen S (Son of Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carers are always extremely professional, considerate, courteous, and kind. They deal with the most challenging situations, given my mother's conditions, in their stride and with good humour. Always willing to help and constantly concerned for her health, well-being, and quality of life.
We feel very lucky to have them and would highly recommend the agency.

Reply from Suzette Thomas, Managing Director at Allfor Care Croydon

Thanks for your support, we hope to continue providing good services.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Allfor Care Croydon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Allfor Care Croydon is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allfor Care Croydon is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Allfor Care Croydon

What Type of Services does Allfor Care Croydon offer?

Allfor Care Croydon offers Home Care.

How many Carers does Allfor Care Croydon employ?

Allfor Care Croydon employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allfor Care Croydon to verify any information. View our terms and conditions. Allfor Care Croydon has a Basic Service – more info.