S&P Care Services Ltd

101 Regent House Business Centre, 13-15 George Street, Aylesbury HP20 2HU
Submit a Review
Top 20 award
9.9 22 Reviews
  • S&P Care Services Ltd, Aylesbury
S&P Care Services is committed to the provision of home-based care services that allow clients to continue living as independently as possible.

Offering services including home care, live-in care, respite care, supported living, the friendly team of care professionals are dedicated to doing what's best for their clients. A bespoke care plan will be developed based on individual needs and preferences.

S&P Care Services understand that it's at home where people feel most comfortable and secure, and that's why their services are designed to offer high quality care from the comfort of your own home.

Show S&P Care Services Ltd on the Map

Care Provided by S&P Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • S&P Care Services Ltd
  • Person in charge
  • Ruth Mabika (Manager)

Funding & Fees Guide for S&P Care Services Ltd

  • Prices

  • Please contact us to find out more about our fees

S&P Care Services Ltd Reviews (22)

Total of 22, showing 1-20
9.9

S&P Care Services Ltd has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time S&P Care Services Ltd has 22 reviews.

Overall Experience

  • 22
  • 0
  • 0
  • 0
  • 0

Date Published

22
1
4
9
13

Review from M P (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care Services has been a divine send. My mother is terminally ill and is receiving end-of-life care. The staff at S&P have exceeded all our expectations. My mother was previously with another care company and the care she received was terrible. So we frankly did not expect much difference but we
were so surprised by the difference in care. S&P staff have just been incredible! They are so caring, do their job diligently, with so much respect for my mother. She is so happy and they bring a smile to her face although she is bed-bound in pain and very frail. The staff deserve every award available for carers. The management team are true leaders. S&P support family members with an app so we are able to see all day how our beloved mother is doing. I am truly grateful to each and every one of the staff who make each day a delight for my mother. Compassionate care with attention to detail in all aspects. Thank you so much! Will always remain grateful.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for such detailed and lovely feedback. I am pleased to hear about the difference the team is making and as always, it is very motivating for both the carers and the management to keep going and keep making a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rayner W (Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a smile, job well done and X marks the spot. Thank you.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thanks so much for the feedback. I am pleased to hear things are going well. I will certainly share this with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Husband of Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot understate our absolute appreciation of the wonderful service we have received for my wife. Your staff have been so supportive, helpful, encouraging and delightful. We shall be writing more formally to state this - thank you so much.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thanks for such heartwarming feedback. I am pleased to hear we had such an impact as that is what we aim for. I will share your feedback with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lilian G (Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, sorry to lose these lovely people really.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thanks for the lovely feedback. The carers will be pleased to hear this and do miss their visits with you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew G (Son of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend S&P Care. They employ the most wonderful people.
The carers for my Mother treated her with the utmost respect. Always gentle and always explained what they were doing- very important as my Mother had severe dementia.
They were also very cheery, always smiling and happy
whatever time of day or evening they visited- even at the end of very long shifts.
I cannot praise them highly enough. They exceeded any expectations we had by a very long way. Thank you.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you very much for the recommendation and the lovely feedback. The carers equally enjoyed their visits. I will share your feedback with the carers - it spurs us on to keep striving to deliver the best care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dan C (Son of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at S&P provided incredible care for my father while we waited for him to be transferred to a residential care home. Management and carers were always kind, polite and helpful. I live overseas, so I loved having access to the daily care notes through the app, as well as the ability to message
the care managers using another messaging app. These things made the situation more manageable across our differing time zones. I can't thank S&P enough for their help and compassion throughout a difficult process.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the helpful feedback. I am pleased to hear you were happy with the service, as I know it was a difficult time for you all. I will share the feedback with the carers. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gary B (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care looked after my mum on a continual basis for the last years of her life, making such a difference to her well-being and offering such support, especially during challenging times.
The staff were always so positive, and nothing was too much trouble, and I would certainly recommend their excellent
services.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you very much for the lovely feedback and the recommendation. We enjoyed our visits over the last few years and certainly learnt a lot from her. We are grateful for her helping us to set the high standards that we work to!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret W (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were lovely and very helpful. Always asked if there was anything they could help me with after they had emptied my catheter and if I had taken my medication. I look forward to seeing them and am missing them greatly.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the lovely feedback. The carers certainly enjoyed their visits and having a laugh with you. They will be pleased to hear your feedback. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Daughter-in-law of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming out of the hospital, my father-in-law needed care as he got his mobility and independence back. The care given to him was great; every carer made him feel at ease, was always friendly and, importantly, treated him with dignity and encouraged him to do things on his own whilst supporting
him when needed. Three and a half weeks in, he is independent again. Great care and great service.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the lovely feedback. I will share it with the carers as it encourages us as a team to keep doing what we do well. We are always pleased to see people regain their independence and not need us anymore. Best wishes to him and to you all as a family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H G (Son of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by S&P has been one of a very high standard. They all showed respect to the client at all times, made sure that all needs and requirements for the client were met at every visit a day, seven days a week, and each carer that came was kind, happy and very helpful to the needs of the
client. Really good positive vibes at all times and took great interest in the client from day one. I would recommend S&P to friends and families for sure.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

It's lovely to hear the positive feedback. Thank you very much. The carers enjoyed their visits with you, and I will certainly share this with them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K T (Daughter-in-law of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were thoroughly delighted with the care my mother received from all the staff at S&P Care Services. They made the transition from hospital to home with care and consideration. They were always very thorough, never rushed and made sure she was always comfortable. They made suggestions that we welcomed
which made our lives so much easier, like the hospital bed. By now I think my back would be in a much worse state than it already was, it has been a godsend. The carers were all very polite and became part of the bigger family caring for Mum. There were difficult days when Mum was uncooperative, the carers just took this in their stride and carried on always in a professional manner. We were sad when the carers were changed when Mum's care was transferred to a social worker. She is still getting the care but it doesn't have that special touch that the staff at S&P gave Mum for the first few months of her being home with us. We thank you all from the bottom of our hearts.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for such encouraging feedback. The carers do miss their visits and will be delighted with this feedback. I am pleased to hear they had such a positive impact.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samuel K (Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first indication of the excellent care service to be provided was when senior S&P managers arrived on the evening of the day that I returned from the hospital. They were highly professional, sympathetic and knowledgeable in preparing my care plan. What followed was daily visits from a team of dedicated
carers. Over four weeks, they cared for my every need - washing, dressing, helping around the house and attention to a rather painful bed sore. Every single one of the carers was courteous, respectful, skilful and with a positive approach to recovery in supporting me and my wife (age 87). I have no hesitation in recommending S&P Care Services to everyone.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the such heartwarming and encouraging feedback. It motivates us to keep going strong. We all enjoyed the visits, and it was lovely to see the recovery. It's also great to hear that the whole team is living our values of integrity, passion, humanity, learning and fun. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Wife of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care Services was arranged by NHS to look after my husband twice a day after hospital discharge. The care and professionalism of the whole cheerful team have been absolutely fantastic. They have helped him bring back his confidence and independence with their support, advice and guidance, which
was also given to me too, as I'm profoundly deaf; always spoke very clearly for me to understand. If we need S&P Care Services again in the future, we would definitely recommend them again. A big thank you for all you have done for us.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thanks so much for your review. The whole team enjoyed coming out to the visits and supporting you both. I am pleased to hear about the positive influence on his progress. We wish you all the best going forward and will be sure to share your feedback with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon C (Wife of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for the wonderful care and compassion shown by all team members. The team are a credit to this company. My husband particularly loved seeing one of the team; he would get very chatty when she came. I would highly recommend this team to anyone who needed home care - I would rate them as
excellent.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you very much for your review. The carers all enjoyed their visits with him and it was a pleasure to support you both. It's fantastic to hear how they had such a positive impact on him. I will pass your feedback onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jez B (Civil Partner of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wife really enjoyed getting to know all the staff/carers and would highly recommend this company. Even though it was a younger team, nothing was too much them and was able to cancel the carers at short notice if we wanted to go out for the day.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the great feedback. I am pleased you enjoyed the visits as much as the carers did. We will share this feedback with them


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane E (Daughter of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found S&P Care Services easy to deal with. They were easy to contact by phone and returned calls when expected to. I never felt as though they didn't have time to listen to me. My stepmother reported that all the staff that cared for my father were kind, patient and willing. They rang if they were
likely to be late and, on one occasion, even stayed over the allotted time rather than leave my father alone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie W (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care Services looked after my mother following her discharge from the hospital, and she could not have been in better hands. The whole team are very professional, showed great compassion and provided excellent care. S&P coped extremely well to changes in my mother’s circumstances, organising everything
that was needed to keep her comfortable. Not being local, it was great to know Mum was being so well looked after and to be able to keep in touch with her progress via the app. Mum really enjoyed the company of the carers and looked forward to their visits.
I cannot thank S&P enough and have no hesitation in recommending their services

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for the lovely feedback. We will share this with all the team, and this will certainly motivate them to continue to do their best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah J (Daughter of Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all high quality. Each was empathic, kind and very caring. They all had a high degree of skills and knowledge and are obviously well trained and supervised.
Mum was very appreciative of all her carers.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

Thank you for your helpful feedback, which we will share with the team. It's encouraging for the carers and pushes us to keep doing our best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris L (Son of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been allocated S&P to look after my mother for a few weeks from hospital discharge, there was no hesitation in privately funding their service as she needed ongoing visits 4-times a day. The happy and friendly team, ably lead by the hands-on proprietors, provided dignified care, often going above
and beyond my expectations to ensure Mum was as comfortable as possible towards the end of her life. Personally, the peace of mind that this brought me was invaluable, knowing that she was in safe hands and S&P always had her best interests at heart. I even felt that I was looked after as well. I could not rate S&P highly enough.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

We appreciate your feedback and will share this with the team. This will certainly spur them on to keep up the good work giving people a positive experience during a really difficult time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter K (Husband of Client) published on 18 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

S&P Care Services Ltd did a wonderful job of looking after my wife. Two of the staff were the most kind and caring carers as were their young team, and they were always cheerful. At first, they were visiting three times a day, but with their care, my wife became more independent, so the visits went
to two then to one. In the end, she could manage on her own, and we could stop the visits, but we miss their cheerful company. If we need help again, S&P Care Services Ltd would be our choice; they were kindness itself.

Reply from Ruth Mabika, Registered Manager at S&P Care Services Ltd

We appreciate your feedback and will share this with the team. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for S&P Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for S&P Care Services Ltd is calculated as follows: ( (51 Excellents x 5) ) ÷ 51 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for S&P Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about S&P Care Services Ltd

What Type of Services does S&P Care Services Ltd offer?

S&P Care Services Ltd offers Home Care.

How many Carers does S&P Care Services Ltd employ?

S&P Care Services Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact S&P Care Services Ltd to verify any information. View our terms and conditions. S&P Care Services Ltd has a Platinum Service – more info.