Kingfisher Home Care Ltd

25 Swallow Drive, Milford on Sea, Lymington SO41 0XD
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9.2 6 Reviews
  • Kingfisher Home Care Ltd, Lymington
Kingfisher Home Care Ltd offers domiciliary care services by providing a full range of personal care from assisting with washing and dressing in the morning to aiding with toileting during the day, administering medications, medication prompt, preparing meals, household tasks and assisting with shopping, etc.

They are open to also assisting someone who is fully mobile but has dementia and requires assistance with cooking and cleaning. They are well trained and equipped to service the market segments that require only home-based services.

They are in the domiciliary care agency business to deliver excellent home care services to all those who will use their services. They will also ensure that, in the line of carrying out their duty, they comply with the laws and health regulations in Hampshire and the United Kingdom. Their employees are well trained and qualified to handle a wide range of domiciliary home care services.

Kingfisher Home Care Ltd operates a 24 hours 7 days a week service; their office is open from 8 am to 5 pm with outside office hours contact service. Their workforce is well trained to operate within the framework of the organisation’s corporate culture. They also have a CRM software that enables them to manage a one on one relationship with their customers.

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Care Provided by Kingfisher Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kingfisher Home Care Ltd
  • Person in charge
  • Chloe Jin (Registed Manager)

Funding & Fees Guide for Kingfisher Home Care Ltd

  • Prices

  • Fees starting from £25 per hour

  • We offer a free pre-assessent, where we come out and discuss which care is required and we work out a price from that.

Kingfisher Home Care Ltd Reviews (6)

9.2

Kingfisher Home Care Ltd has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Kingfisher Home Care Ltd has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
0
2
4
2

Review from M R (Mother of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher Homecare provides a domiciliary package of care to my son. I find the carers kind, flexible and caring and communication is good. The service enables my son to live independently in his own home. I can be sure that someone who knows my son will always turn up to provide invaluable support.
I know I can rely on Kingfisher Homecare. Thank you for everything.

Reply from Scott Metcalf, owner/operational manager at Kingfisher Home Care Ltd

Thank you for your kind review, feedback is always important to us and we are always looking at ways we can improve.


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Review from Justin S (Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Kingfisher Home Care to provide care for my wife's elderly parents for over a year now and we cannot speak highly enough of them. The managers and the team of carers are all amazing. They provide visits during the day to ensure that they are fed, take their meds, and help with personal
hygiene. What we love about them is that they do care about our parents - they don't just 'go through the motions'. They will have a chat and a joke to lift their spirits, they will flag up if they spot anything that may be of concern, and they will do the odd bit of emergency shopping if needed. We feel so lucky and grateful to have found this team of lovely, genuine people.

Reply from Scott Metcalf, owner/operational manager at Kingfisher Home Care Ltd

Thank you so much for your valuable feedback. We count ourselves very lucky to have such a great team of carers.


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Review from N T (Husband of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher Home Care provided an efficient and effective care regime for my wife each evening. In so doing, they relieved me of the stress and worry of having to prepare my wife for bed each evening. My wife appeared to enjoy the special care provided by the Kingfisher staff who attended her.

Reply from Scott Metcalf, owner/operational manager at Kingfisher Home Care Ltd

Thank you so much for taking the time to leave your kind review; it is always nice to give positive feedback to the staff - I know they all thoroughly enjoyed spending time with your wife.


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Review from R P (Wife of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company stepped in where others couldn't, for which we were very grateful. We needed support for a short period whilst on holiday in the area and they were happy to provide it. All four of the staff we met were warm, friendly, caring and professional and drew on years of experience in the sector.
They treated my husband with respect at all times, arriving when they said they would and carrying out their duties with good humour. We would be very happy if they were my husband's regular carers back at home and we can't recommend this company highly enough.

Reply from Scott Metcalf, owner/operational manager at Kingfisher Home Care Ltd

Thank you for the lovely feedback, I will pass it on to our care team. I know they all enjoyed meeting you and your husband.


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Review from Mike P (Son of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's experience with Forest Green and all of its employees has been excellent. At the age of 93, after a fall, it was clear that Dad needed help to stay in his home of 30 years. The manager and her team enabled that and have kept him safe and very happy from day one. They have always gone the
extra mile when Dad needed it. My brother and I are not local and they have been flexible in providing additional support (eg cleaning, laundry and shopping) at an affordable cost. Communication is excellent and I have no reservation in recommending their services. Thank you, Forest Green.

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Review from Julie C (Daughter of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was passed the details of the above care service. I remember thinking if they do what they say on the package what a brilliant care service, they 100% do! Nothing is too much trouble for them. Medication, personal care, cooking meals. Appointments - taking them ie. podiatrist, hospital appointments,
shopping etc. Medication given, communication, transparency, approachable, conscientious, absolutely 100%.

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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Kingfisher Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Kingfisher Home Care Ltd is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kingfisher Home Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Scott

Scott Metcalf

Job Title: Director and Carer

Joined: 2021

Having worked in the electrical wholesale industry for 20 years, in December 2021 I decided to have a complete career change and joined Forest Green care services, where I was brought in to help with the Human Resources and office side of the business.


Due to unforeseen circumstances and after completing all my mandatory care training, I ended up spending a large percentage of my time out in the field doing home care instead of the office-based side of the industry.


Luckily I found myself really enjoying that side of the industry and it certainly helps to understand all areas of the business.


Myself and my partner are currently halfway through our 3-year plan to get the business fully established, like all businesses the first 6 months were a struggle but we are now in a position and way ahead of our 3-year plan to get our business fully established.


We recently changed the company name to Kingfisher Home Care Ltd (March 2023) to rebrand and celebrate the beginning of a new chapter for the company.


Our motto is all about going above and beyond for our service users and staff, I believe that is what sets us apart from other care providers.


Chloe

Chloe Jin

Job Title: Registered Manager/Director

Joined: 2021

Chloe has a passion for this industry.
After gaining valuable experience working in a care home, Chloe started up her own business during COVID-19, she worked tirelessly to get the business up and running and was regularly working 16-hour days, 7 days a week.


Once you get to know Chloe and that tough outer shell is removed, she is the kindest and most caring person you could ever wish to meet, she will always go the extra mile for her service users and staff and that approach has been instrumental in the last couple of years to establishing the business.


Frequently Asked Questions about Kingfisher Home Care Ltd

What Type of Services does Kingfisher Home Care Ltd offer?

Kingfisher Home Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kingfisher Home Care Ltd to verify any information. View our terms and conditions. Kingfisher Home Care Ltd has a Platinum Service – more info.