Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford ST19 5DH
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9.8 38 Reviews
  • Health & Alliance Home Care, Stafford
A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly... gardening, cleaning, odd jobs and general repairs... the team can fix the niggly things that never seem to get done, in addition they can provide a regular housekeeping service.

It began as a vision for the two Directors, through years of working in the social care sector for different companies experienced frustrations within their role that were out of their control... little things like not being able to spend time in call to chat and provide quality companionship to service users, due to the demand of the calls their were rushing to and from. Difficulties of the pressure to complete the calls within the unrealistic required time frames, they turned this frustration into their personal mission to set up Health and Alliance Home Care and ensure that the core of their business is the quality of the actual care provided to the service users, simultaneously relieving pressure from family.

Recruitment is a thorough and lengthy process, through which the highest calibre of Care Givers are employed, trained and competent to deliver the ethos of the families legacy through conscientious staff who are to be consistently monitored in their delivery of quality care within the local communities.

It’s important to each member of the team to treat service users as they would treat their own elderly family members.

Empowerment of such a team within the diverse and inclusive environment is a strong passion of the Directors and the management team they have behind them!

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Care Provided by Health & Alliance Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Health & Alliance Home Care Ltd
  • Person in charge
  • Abigail Picken (Managing Director)

Funding & Fees Guide for Health & Alliance Home Care

  • Prices

  • £25 Per Hour

  • We will supply a Brochure with all relevant details. .
    To be discussed.

Health & Alliance Home Care Reviews (38)

Total of 38, showing 1-20
9.8

Health & Alliance Home Care has a Review Score of 9.8 (9.781) out of 10, based on 22 reviews in the last 2 years. Over all time Health & Alliance Home Care has 38 reviews.

Overall Experience

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Date Published

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Review from K S (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Health and Alliance has been overwhelmingly positive. Although there have been quite a lot of new carers over the last 12 months all have been caring and helpful. Most importantly my mum has felt comfortable with them and they are always willing to provide help whenever needed. Coupled
with the responsive and efficient Office Team who are always willing to adapt the care plan as required, I would recommend.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review, we are pleased to hear you are happy with the service provided. Kind Regards.


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Review from C M (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we had in using Health and Alliance far exceeded our expectations as a family and I cannot thank the team enough!
We chose Health and Alliance following recommendations and from research, as an alternative to residential respite care for the first time to allow us a family holiday. Everything
we discussed was implemented without issue, my mom's needs were completely taken care of, and the team were so friendly and caring they cannot be faulted. As a carer, I felt completely reassured and have made further bookings for ad hoc care as a result.
Thank you for the support you've given us, for being so kind and caring, and for taking some of the stresses away that caring for a loved one can bring!

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are so pleased to hear how happy you are with the overall service. Kind Regards.


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Review from N L (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are all lovely as people say, they came in as strangers and leave as friends.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. We are happy to hear you are pleased with the carers that attend. Kind Regards


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Review from A S (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carers are always attentive and go above and beyond the call of duty to make her feel comfortable.
They are punctual and will stay over their time if necessary.
We like to think of the care team as extended family.
Thank you for your care and support for us all.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are pleased to hear you are happy with the care service provided. Kind Regards


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Review from R H (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with the care provided. She really likes the carers and finds them really helpful and caring. They cook for her and are flexible with other things she may need. Thanks very much.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this review. We are pleased to hear that Mum is happy with the care provided. Kind Regards


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Review from M B (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to Mum are always very supportive, caring and professional in their manner and have built up a real rapport with Mum. Mum feels comfortable and secure in their visits as do I which are regular and timely. It's reassuring to know the carers are reliable and always alert me to any
changes they may notice in Mum which enables us to get on top of things at an early stage.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much Mel for this lovely review. We are so pleased to hear you are happy with the care service provided. Kind Regards


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Review from Tony W (Husband of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for by Health and Alliance Health Care for over 12 months now. We are extremely grateful to have found this company. The whole team from the office to the carers are so professional. My wife was taken ill and had a sudden heart attack at home, the one thing none of us ever expected.
I rang for an ambulance just as the girls on their routine call arrived. The professionalism from the girls was far above what I could ever expect. When the ambulance crew arrived the girls stepped back and made me a cup of tea. They knew my wife was in great hands and yet they took the time to care for me. Unbelievable.
They even helped when the ambulance had left and packed my wife's overnight bag - amazing. It seemed as though the whole company gelled, from the girls on-site to the management ringing to ask how I was. I am so glad that this company is caring for my wife. If you need a company to care for your loved ones then I would highly recommend these guys. Thank you.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lengthy, lovely review. We are so pleased to read this incredible review. Kind Regards


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Review from H B (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good provider of home care, all the basics covered. Nice, friendly, caring staff who get to know their clients. Great that the same carers are attending. Able to handle situations when a doctor or ambulance is required. Easy to communicate with caring and office staff.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely feedback. We are so pleased that you're happy with the service provided. Kind Regards


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Review from Diane P (Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Health and Alliance are always on time and are courteous, friendly and welcoming. They always put me at ease and respect my wishes and values. I have tried other care companies but Health and Alliance have always been the most professional.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this review. We are so pleased to hear you are happy with the care provided. Kind Regards


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Review from D H (Friend of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Health and Alliance are a fantastic care company. They have been looking after a friend of mine for years and he loves every one of them who comes in the house. They are fantastic. Carers I highly recommend them as they can't do enough for him thank you very much

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so pleased to hear you are happy with the care service provided.


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Review from Denise J (Wife of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received palliative care from Health and Alliance for just under 4 weeks, until my husband passed away. The care was arranged at short notice and started on a Saturday evening. Both my husband and I were very nervous about having carers come into our house.
I had always managed to care for my husband
over the last 8 years, but, due to a deterioration in his health, I was unable to continue at the same level.
Every member of staff, we had contact with was amazing and supportive. Initially, my husband felt he did not need any particular care, but the staff were happy to talk to us and allay any of our fears/worries. It gave them a chance to understand how we coped with things, and in return, it gave us a chance to get to know them. When my husband's illness started to progress quite quickly, they understood what care he needed and assisted in making him as comfortable as possible. He tried to remain as independent as possible. But it was lovely that we had support.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review, we are glad we were there when you needed us most. Kind Regards


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Review from S W (Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Health and Alliance Home Care give a prompt and efficient service. They are also polite to me and give a good service of care.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thankyou for this amazing review, it's lovely to hear that your happy with the care provided. Kind Regards


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Review from M P (Client) assisted by family/friend published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Health Alliance Homecare started to visit in September 2023, and over the course of time, they have come to get to know us and the care they give is exceptional. Nothing is too much trouble for their caring staff.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you so much for this positive review. It's so lovely to hear that you are happy with the care provided. Kind Regards.


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Review from Jill C (Wife of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my husband receives daily. He seems happy with his care.
They speak to him and tell him what they are doing.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. We are so please that you are happy with the care your husband is receiving.


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Review from W M (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we found this company and have been very satisfied with the 3 and a half years they've been coming to us.

Reply from Abigail Forrester, Managing Director at Health & Alliance Home Care

Thank you for this lovely review. It's so nice to hear that you are happy with the service provided over the last 3 years. Kind Regards.


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Review from Heather M (Daughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the whole team for the speed at which care for my dad was mobilised and for the ongoing care and support over the last 6 weeks or so. My dad is 87 and Mom 86 and whilst relatively independent Dad had a fall and fractured his shoulder. I live over 250 miles away and he was in A&E overnight
and discharged with his arm in a sling and no care plan in place!
I found Health & Alliance Home Care online and from the moment I contacted them to explain the situation they were helpful, friendly, and fully understanding of our situation. Care was mobilised very quickly (the family did the first few days) and he now has a small team of people who he and Mom have got to know well and who attend morning and evening to assist with his personal care (and indeed anything else that needs doing including chatting with Mom!). The care has allowed my parents to retain their independence in their own home and has provided the family with much-needed reassurance at a difficult time. Thank you!

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so pleased that we were able to help in their time of need and we will continue to support as much or as little as needed.
Kind Regards.


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Review from Fiona W (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Health and Alliance provide excellent care. I always feel reassured that my mother will be well looked after. She always looks forward to her visits and is very fond of the carers who attend to her.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for this lovely feedback, we are so happy that you feel reassured by the care mom receives.
Kind Regards.


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Review from Patricia D (Wife of Client) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your home care company are a credit to you. My husband had such amazing care from all your wonderful carers, and were also so kind to me when I most needed it.
I wouldn't hesitate in recommending you. Once again thank you for all your wonderful care of my husband.

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Review from P F (Wife of Client) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank you very much for all the kindness and care you have given my husband. Each one of you has interacted with him even though he has difficulty talking. He felt he was in safe hands. Your carers were so calm that passed to my husband which took some of the burden off me. We as a family
can't thank you enough.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for this lovely review. We are so happy to hear of your positive review.
Kind Regards.


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Review from Terry B (Son of Client) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Health & Alliance Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Health & Alliance Home Care is calculated as follows: ( (101 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Health & Alliance Home Care is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (16)

Abigail

Abigail Forrester

Job Title: Managing Director

Joined: 2019

Abigail is the Managing Director and Owner of Health and Alliance, she brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.


Mark

Mark Picken

Job Title: Managing Director

Joined: 2019

Mark is the Managing Director and Owner of Health and Alliance. He has experience in running a business.
He has a wealth of experience in the public sector.


Louise

Louise Matthews

Job Title: Registered Manager

Joined: 2021

Louise is the Registered Manager for Health and Alliance who brings over 14 years of experience within the care sector, shehas a fountain of knowledge of all aspects of care and demonstrates a proactive management style.


Emma

Emma Tyrell

Job Title: Senior Care Giver

Joined: 2022

Emma is the Senior Care Giver at Health & Alliance Home Care. She is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. She supports and guides all Care Givers while out working. Emma has a bubbly personability and is very professional.


Philippa

Philippa Terry

Job Title: Senior Care Giver

Joined: 2023

Philippa is now a Senior Care Giver at Health & Alliance Home Care, Philippa has recently been promoted from Care Giver she has been in the care sector for 8 years. Philippa recently started her NVQ level 3 in Health & Social Care,


She has a passion for care and loves to make a difference. Philippa is eager to learn and has a very caring nature.


Julie

Julie Carter

Job Title: Care Giver

Joined: 2021

Julie is a Care Giver at Health & Alliance Home Care. She a wealth of experience in the care industry, Julie is very hard working, caring and compassionate.


Nicola

Nicola Jones

Job Title: Care Giver

Joined: 2021

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.


Pamela

Pamela Ryan

Job Title: Care Giver

Joined: 2021

Pam is a Care Giver at Health & Alliance Home Care, she has a wide range of knowledge in the care industry. Pam is empathetic, hardworking and caring, She has been in the care industry for 11 years.


Elysia

Elysia Langford

Job Title: Care Giver

Joined: 2022

Elysia is a Care Giver at Health & Alliance Home Care. She has a wide range of knowledge within the industry. Elysia is hardworking, and compassionate and works brilliantly within the team.


Lily

Lily Ayling

Job Title: Care Giver

Joined: 2022

Lily is a Care Giver at Health & Alliance Home Care. She is currently studying Health & Social Care at college and will be going following on to University. Lily loves to learn new things, she's hardworking and a great team player.


Alex

Alex Turner

Job Title: Care Giver

Joined: 2022

Alex is a Care Giver at Health & Alliance Home Care, he has a wide range of knowledge within the sector. He is eager to learn and widen his knowledge further, Alex is compassionate, caring and loved by all carers and service users.


Sylvie

Sylvie Brown

Job Title: Care Giver

Joined: 2022

Sylvie is a Care Giver at Health & Alliance Home Care, she is currently studying Health & Social Care in College. She wanted to gain more experience and knowledge within the care sector. She is hardworking, caring and compassionate.


Tyrelle

Tyrelle Brissett

Job Title: Care Giver

Joined: 2023

Tyrelle is a Care Giver at Health & Alliance Home Care. He has worked in this industry for around 3 Years. Tyrelle is eager to learn and has an outgoing personality. He is currently in college studying to become an electrician.


Alicia

Alicia Smith

Job Title: Care Giver

Joined: 2023

Alicia is a Care Giver at Health & Alliance Home Care, she is new to the care sector. After looking after a loved one she wanted to turn her experience into a career. Alicia is keen to learn and wants to work her way up in the Care Industry. She is easy to get on with, always happy and loves to make a difference.


Shelisha

Shelisha Mclean

Job Title: Care Giver

Joined: 2023

Shelisha is a Care Giver at Health & Alliance Home Care, she is new to this industry. Shelisha is passionate and has a kind heart, she wants to make a difference in people's lives daily. Shelisha is bubbly, outgoing and dedicated. Shelisha loves to meet new people and loves spending time with his family, shopping, reading travelling listening to music.


Aimee

Aimee Morrison

Job Title: Care Giver

Joined: 2023

Aimee is a Care Giver at Health & Alliance Home Care, she has experience working in care homes and the community and has also worked as a nursery carer. Aimee is very confident and easygoing, she has a caring nature, and she loves spending time with her family, cooking, watching TV, walking the dog and travelling.


Frequently Asked Questions about Health & Alliance Home Care

What Type of Services does Health & Alliance Home Care offer?

Health & Alliance Home Care offers Home Care.

How many Carers does Health & Alliance Home Care employ?

Health & Alliance Home Care employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health & Alliance Home Care to verify any information. View our terms and conditions. Health & Alliance Home Care has a Platinum Service – more info.