Health & Alliance Home Care

First Floor, Bradford House, Market Street, Penkridge, Stafford ST19 5DH
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9.8 38 Reviews
  • Health & Alliance Home Care, Stafford
A very warm welcome to everyone!

Below is a little insight to the company...

Health and Alliance Home Care was founded by a family with a vision and intention to create a care company with a difference, one that always puts the service user at the heart of what they do... a company that goes above and beyond all expectations... services don’t stop at care, they offer home maintenance for the elderly... gardening, cleaning, odd jobs and general repairs... the team can fix the niggly things that never seem to get done, in addition they can provide a regular housekeeping service.

It began as a vision for the two Directors, through years of working in the social care sector for different companies experienced frustrations within their role that were out of their control... little things like not being able to spend time in call to chat and provide quality companionship to service users, due to the demand of the calls their were rushing to and from. Difficulties of the pressure to complete the calls within the unrealistic required time frames, they turned this frustration into their personal mission to set up Health and Alliance Home Care and ensure that the core of their business is the quality of the actual care provided to the service users, simultaneously relieving pressure from family.

Recruitment is a thorough and lengthy process, through which the highest calibre of Care Givers are employed, trained and competent to deliver the ethos of the families legacy through conscientious staff who are to be consistently monitored in their delivery of quality care within the local communities.

It’s important to each member of the team to treat service users as they would treat their own elderly family members.

Empowerment of such a team within the diverse and inclusive environment is a strong passion of the Directors and the management team they have behind them!

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Care Provided by Health & Alliance Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Health & Alliance Home Care Ltd
  • Person in charge
  • Abigail Picken (Managing Director)

Funding & Fees Guide for Health & Alliance Home Care

  • Prices

  • £25 Per Hour

  • We will supply a Brochure with all relevant details. .
    To be discussed.

Health & Alliance Home Care Reviews (38)

Total of 38, showing 21-38
9.8

Health & Alliance Home Care has a Review Score of 9.8 (9.781) out of 10, based on 22 reviews in the last 2 years. Over all time Health & Alliance Home Care has 38 reviews.

Overall Experience

  • 31
  • 7
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Date Published

38
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16

Review from Terence B (Daughter of Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely positive experience - very straightforward company to deal with from the initial first phone call to the daily care received. Made a very quick transition for my beautiful father much easier with prompt, efficient and caring staff. I cannot fault any of the staff. the have all bee supportive
and professional. This company is by far the best we have used and I would recommend their service to anyone.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for such a lovely review. We are so happy to hear that we have made the whole process as easy as possible.
Kind Regards.


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Review from Mark B (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now had the experience of three care providers, and Health and Alliance Home Care are by far the best!
All of the carers are very professional and friendly and take care of Mum's needs. Communications with the management and offices are easy and good. The company are proactive in updating the
family with any matters arising that they feel are relevant, which is a comfort to know.
Thank you to all the hard-working carers in the team that look after Mum.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thankyou for this lovely review. We are so happy to hear this feedback.


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Review from L T (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We paid for additional waking night care when Dad was struggling with flu. It gave us peace of mind and the attention given was empathetic and caring.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your feedback.
Kind Regards
Abigail


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Review from N W (Granddaughter of Client) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since joining Health & Alliance Home Care we have found management to be very helpful, polite and always prompt at updating care needs. All care staff that have been are always punctual, polite and over exceed expectations cannot fault the quality of care being given and person centred care is at foremost
at all times.
Thank you all at Health & Alliance Home Care.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for this lovely review, it's lovely to hear how happy you are with our company.
Kind Regards


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Review from J N (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased. Helpful. Would recommend to others.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, it's much appreciated.
Kind Regards.


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Review from John T (Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lady come in three times a week and her disposition and sunny nature make these visits highlights of the week. I do not know how I could cope without her - as a representative of Health & Alliance she is the best possible advert they could wish for!

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for a wonderful review.
Kind Regards.


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Review from Wendy A (Daughter of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service all round. Yes, I would recommend your service to others.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, it's much appreciated.
Kind Regards.


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Review from Doreen W (Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no complaints, the girls are all doing their best to be there for Mum. It's just so hard to know what she wants or needs, grateful for all you're doing.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, it's much appreciated.
Kind Regards.


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Review from Scott R (Grandson of Client) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents are happily satisfied with the health and social care provided by Health & Alliance Home Care. Personal thanks to the dedicated staff you have. Kind regards.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, much appreciated. Kind Regards.


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Review from Wayne R (Son of Client) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very happy with the service provided by staff at home care. They are always polite and professional.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, much appreciated.
Kind Regards.


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Review from Christine S (Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care given to my mum. Mum suffers with Alzheimer which makes it very difficult for us living in Germany. The Carers do their utmost to help and often go even a step further then they need. When I call them with my worries there is always someone there with an open ear and
often suggestions of how we can help further.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for your lovely review.
Kind Regards.


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Review from K R (Daughter of Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care provided to my dad. All carers were so diligent and caring thank you so much.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, We are so glad you were happy with the care provided.
Kind Regards.


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Review from Diane W (Daughter of Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Health & Alliance Home Care have been amazing with my Mum after her operation. They were so caring and considerate, and great support for me and my family. Mum has a great relationship with many carers and formed great bonds.
We can't thank Health & Alliance Home Care enough for their continued support.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thankyou for his lovely review. We appreciate you taking the time to give your honest review.
Kind Regards


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Review from Karen B (Daughter of Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of Moms care they have been kind, professional and considerate to both Mom and the family. We were already impressed with the reliable service and care they were providing. Then following a short hospital stay and then a surprise release Christmas eve the team went above and beyond to
accommodate Moms extra care and made sure it was implemented immediately. We didn't have to worry about a thing as the transition for extra care was seamless we can't thank them enough. It is so comforting to know that Mom is safe and cared for in her own home where she wanted to be and that all her needs are being met. She looks forward to their visits and it is so lovely to see Mom happy and content. It feels like the team are part of our family. Nothing is ever too much trouble we highly recommend their services to others - we thank you all.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you so much for this wonderful review. It is so lovely to hear how happy you and Mom are with the care being provided.
Kind Regards.


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Review from Barbara G (Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very well matched to our needs and the carer allocated to us. Certainly don't want to be cared for by any other person. Much appreciate having the same carer.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review, we are happy to hear how we matched you with the perfect carer.
Kind Regards.


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Review from Yvonne F (Wife of Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with all that was done for husband. Will recommend you all always. Thank you again for all of the support you gave.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your review. It's so lovely to hear how happy you were with the care your husband received.
Kind Regards.


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Review from R M (Wife of Client) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I care my husband who has dementia. I first contacted Health & Alliance Home Care in 2020 when I was having surgery as a day patient and needed someone to look after my husband, Health & Alliance Home Care were the only company who would offer a one-off visit. Since then I have used them to have a regular
weekly night off to go to my choir. I have found the staff to be proficient, caring, helpful and cheerful. The look after my husband very well and I can relax knowing he is in good hands.

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for your lovely review, we truly appreciate your honest opinion.
Kind Regards.


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Review from M B (Client) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past 9 years I have had a fair few care companies due to many stays in hospital. Health & Alliance Home Care are head and shoulders above them all. The management are very approachable and helpful and the care staff are very understanding of your needs and show great empathy. They have simply
made me feel human again!

Reply from Abigail Picken, Managing Director at Health & Alliance Home Care

Thank you for a lovely review. We are so happy to hear how we have made you feel.
Kind Regards.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Health & Alliance Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Health & Alliance Home Care is calculated as follows: ( (101 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Health & Alliance Home Care is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (16)

Abigail

Abigail Forrester

Job Title: Managing Director

Joined: 2019

Abigail is the Managing Director and Owner of Health and Alliance, she brings a wealth of experience within the care sector and a passion to achieve a dream through her strength and determination to make a difference within the care industry.


Mark

Mark Picken

Job Title: Managing Director

Joined: 2019

Mark is the Managing Director and Owner of Health and Alliance. He has experience in running a business.
He has a wealth of experience in the public sector.


Louise

Louise Matthews

Job Title: Registered Manager

Joined: 2021

Louise is the Registered Manager for Health and Alliance who brings over 14 years of experience within the care sector, shehas a fountain of knowledge of all aspects of care and demonstrates a proactive management style.


Emma

Emma Tyrell

Job Title: Senior Care Giver

Joined: 2022

Emma is the Senior Care Giver at Health & Alliance Home Care. She is very experienced in the care industry, with a background in the ambulance service. Emma has a brilliant relationship with all our Service Users & Care Givers. She supports and guides all Care Givers while out working. Emma has a bubbly personability and is very professional.


Philippa

Philippa Terry

Job Title: Senior Care Giver

Joined: 2023

Philippa is now a Senior Care Giver at Health & Alliance Home Care, Philippa has recently been promoted from Care Giver she has been in the care sector for 8 years. Philippa recently started her NVQ level 3 in Health & Social Care,


She has a passion for care and loves to make a difference. Philippa is eager to learn and has a very caring nature.


Julie

Julie Carter

Job Title: Care Giver

Joined: 2021

Julie is a Care Giver at Health & Alliance Home Care. She a wealth of experience in the care industry, Julie is very hard working, caring and compassionate.


Nicola

Nicola Jones

Job Title: Care Giver

Joined: 2021

Nicola is a Care Giver at Health & Alliance Home Care. She has been in the care industry for over 12 years, she has a wide range of knowledge within this sector. Nicola is gently spoken, approachable and diligent within her role.


Pamela

Pamela Ryan

Job Title: Care Giver

Joined: 2021

Pam is a Care Giver at Health & Alliance Home Care, she has a wide range of knowledge in the care industry. Pam is empathetic, hardworking and caring, She has been in the care industry for 11 years.


Elysia

Elysia Langford

Job Title: Care Giver

Joined: 2022

Elysia is a Care Giver at Health & Alliance Home Care. She has a wide range of knowledge within the industry. Elysia is hardworking, and compassionate and works brilliantly within the team.


Lily

Lily Ayling

Job Title: Care Giver

Joined: 2022

Lily is a Care Giver at Health & Alliance Home Care. She is currently studying Health & Social Care at college and will be going following on to University. Lily loves to learn new things, she's hardworking and a great team player.


Alex

Alex Turner

Job Title: Care Giver

Joined: 2022

Alex is a Care Giver at Health & Alliance Home Care, he has a wide range of knowledge within the sector. He is eager to learn and widen his knowledge further, Alex is compassionate, caring and loved by all carers and service users.


Sylvie

Sylvie Brown

Job Title: Care Giver

Joined: 2022

Sylvie is a Care Giver at Health & Alliance Home Care, she is currently studying Health & Social Care in College. She wanted to gain more experience and knowledge within the care sector. She is hardworking, caring and compassionate.


Tyrelle

Tyrelle Brissett

Job Title: Care Giver

Joined: 2023

Tyrelle is a Care Giver at Health & Alliance Home Care. He has worked in this industry for around 3 Years. Tyrelle is eager to learn and has an outgoing personality. He is currently in college studying to become an electrician.


Alicia

Alicia Smith

Job Title: Care Giver

Joined: 2023

Alicia is a Care Giver at Health & Alliance Home Care, she is new to the care sector. After looking after a loved one she wanted to turn her experience into a career. Alicia is keen to learn and wants to work her way up in the Care Industry. She is easy to get on with, always happy and loves to make a difference.


Shelisha

Shelisha Mclean

Job Title: Care Giver

Joined: 2023

Shelisha is a Care Giver at Health & Alliance Home Care, she is new to this industry. Shelisha is passionate and has a kind heart, she wants to make a difference in people's lives daily. Shelisha is bubbly, outgoing and dedicated. Shelisha loves to meet new people and loves spending time with his family, shopping, reading travelling listening to music.


Aimee

Aimee Morrison

Job Title: Care Giver

Joined: 2023

Aimee is a Care Giver at Health & Alliance Home Care, she has experience working in care homes and the community and has also worked as a nursery carer. Aimee is very confident and easygoing, she has a caring nature, and she loves spending time with her family, cooking, watching TV, walking the dog and travelling.


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