Dependable Homecare Ltd

118 Ellingham Industrial Centre, Ellingham Way, Ashford TN23 6LZ
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10 12 Reviews
  • Dependable Homecare Ltd, Ashford
Dependable Home Care is committed to providing exceptional and reliable home care services tailored to meet the unique needs of each individual. The compassionate and highly-trained caregivers are dedicated to enhancing the quality of life for clients, ensuring their comfort, safety, and well-being in the comfort of their own homes.

Services include:

Personal Care: Assistance with daily living activities, including bathing, dressing, grooming, and hygiene.
Companionship: Providing emotional support, social interaction, and engaging activities to keep clients active and engaged.
Medication Management: Ensuring timely and accurate medication administration and reminders.
Meal Preparation: Nutritious meal planning and preparation to meet dietary needs and preferences.
Experienced Caregivers: The team of caregivers is thoroughly screened, trained, and dedicated to providing compassionate care.
Customised Care Plans: They work closely with clients and their families to develop personalised care plans that address specific needs and preferences.
24/7 Support: Services are available around the clock, ensuring that help is always just a phone call away.

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Care Provided by Dependable Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dependable Homecare Ltd
  • Person in charge
  • Paige Ward (Registered Manager)

Funding & Fees Guide for Dependable Homecare Ltd

  • Prices

  • Monday to Friday    07.00 to 19.00   
    1 hour £27.40
    30 Minutes     £19.80
    45 Minutes £23.00


    Monday to Friday    19.00 to 07.00
    1 hour £29.65
    30 Minutes £21.40
    45 Minutes £25.75


    Saturday and Sunday
    1 hour £29.65
    30 Minutes £21.40
    45 Minutes £25.75

  • Rates are doubled on Bank Holidays

Dependable Homecare Ltd Reviews (12)

10

Dependable Homecare Ltd has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Dependable Homecare Ltd has 12 reviews.

Overall Experience

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Review from Darren W (Son of Client) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the name says they are dependable they look after my mum with care and a helping hands, they are always willing to talk to her and listen to her problems, and help over the last few months has been brilliant as I have had bad health problems myself and they have stepped in to feed and make drinks
as well as make her comfortable, when I have not been around.

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Review from J H (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service I was able to go away knowing my mother was well cared for. Great communication from start to finish very professional the staff I met were wonderful and the emails were answered in good time. Would highly recommend it.

Reply from Paige Ward, Manager at Dependable Homecare Ltd

Thank you for you lovely review. We are glad you got to enjoy your holiday! It was a pleasure being able to support your mother for the week.


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Review from C H (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a difficult time for the family over the last 18 months caring for my mother. Dependable has supported us all the way. All the staff, without exception, have been amazing. Nothing has been too much trouble. Always someone there at the end of the phone weekends as well. They became part of
our family and sadly since mum's passing, we will miss them as well as mum. We had another agency before but Dependable went above and beyond. Always on time and they never let us down. I would not hesitate to recommend Dependable.

Reply from Paige Ward, Manager at Dependable Homecare Ltd

Thank you for your review. It was a pleasure caring for mum and building a relationship with you and the family. I will pass the message onto the staff.


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Review from K S (Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dependable is the best-run company I can remember in all my decades of needing care. The carers are all kind, caring and well-trained and I feel comfortable with them. I would happily recommend this company to anyone needing care.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for your review. I'm really pleased you are happy and I'll pass all of the positive feedback onto our staff.


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Review from D M (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided by Dependable Home Care, the team are extremely hard-working and are a credit to the company, personally I was slightly apprehensive having people in and out of my property, however the team have been impeccable from start to finish and have maintained incredible
standards with a consist high level of professionalism, my father is well cared for and holds high regard for all the team, their approach and interactions have a positive impact on his physical and mental wellbeing.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for your really positive feedback on our team, I'll make sure the feedback and praise is passed on. I know they all work really hard to care for everyone. Thank you.


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Review from Sarah M (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the carers enough, kind and compassionate, especially dealing with my mum who can be a little hard work (dementia)! Taking the extra time she needs. Their expertise is second to none, thank you.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for your kind words, we're really pleased that you're happy with our service.


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Review from Chris H (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have found a carer who is kind and supportive to Mum. Mum is struggling with her dementia and has made it difficult for anyone to help her. However, she has formed a bond with her carer, which has helped settle Mum.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for your kind words, I'm so glad your mum has been able to build a bond and relationship with the carer. Thanks.


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Review from S M (Son of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the compassion, above all, of the registered manager and two other specific staff members which I would highlight. The girls cared for my mum in her final days, affording her absolute dignity, chatting with her reassuringly, and genuinely enjoying a job which we are not all suited to. The girls
used intelligence, compassion, humour and personality to go above and beyond with even the most intimate of caring tasks. I could not commend them highly enough. Thank you all for the superb care delivery.

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Review from Rebecca C (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was very reluctant to accept any kind of help in the beginning, but once he had met the girls from Dependable Homecare, he was converted. The difference they made to his daily living and mental health was incredible. Having them there for him put my mind at rest too because it was getting
too much for me to handle on my own. I’m so grateful to them for all that they did for Dad, right up until the day he left us. One of the girls from Dependable Homecare was there the day he went and she was outstanding. She stayed with him until I arrived and even supported me afterwards. I truly can’t thank them enough.

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Review from Leah H (Friend of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t praise Dependable enough for all their care and attention to my neighbour's needs. Being a 90-year-old gentleman he could be awkward at times but all the girls seem to have won him over.
They call in twice a day which he has grown to enjoy. They are so flexible and so reliable, I truly believe
if it wasn’t for their care and kindness my neighbour wouldn’t be coping as well as he is today. So thanks to you all.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for the lovely review Leah, I have passed this onto the care staff.


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Review from Anne T (Daughter of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dependable Care were so helpful and kind to my mum. They were completely flexible with her needs and I highly recommend their services. She has had to go into full-time care otherwise we would still be using Dependable Care.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for your kind review of our service.
Dependable Homecare


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Review from Jan M (Sister of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted to have the services of Dependable Homecare Ashford for my sister who is disabled and in a wheelchair. She is very happy with the care she is receiving. The carers are lovely people who do their very best to look after her personal needs and make her comfortable and she
is treated with respect and friendliness.

Reply from Mat Velvick, Managing Director at Dependable Homecare Ltd

Thank you for your review.


I'm really glad that you're happy with the service we provide and proud of my team for delivering a professional and caring service.


I'll speak with all of the staff that provide care and will give them this great review. I know they'll be really proud of themselves


Thank you.


Mat


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Dependable Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Dependable Homecare Ltd is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dependable Homecare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Dependable Homecare Ltd

What Type of Services does Dependable Homecare Ltd offer?

Dependable Homecare Ltd offers Home Care.

How many Carers does Dependable Homecare Ltd employ?

Dependable Homecare Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dependable Homecare Ltd to verify any information. View our terms and conditions. Dependable Homecare Ltd has a Platinum Service – more info.