Onpoint Homecare Ltd

Prospect House, Drury Lane, Pondswood Industrial Estate, St Leonards-on-Sea TN38 9BA
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4 Reviews
  • Onpoint Homecare Ltd, St Leonards-on-Sea
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Care Provided by Onpoint Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Onpoint Homecare Ltd
  • Person in charge
  • Susan Usher (Registered Manager)
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Onpoint Homecare Ltd Reviews (4)

Over all time Onpoint Homecare Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
0
0
0
4

Review from Jacqui G (Great-Niece of Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team stepped in assist with my father's cousin when the neighbours raised concerns that she was struggling to look after herself. Living so far away it was reassuring that I could reach out to her and she was able to give constructive advice. Her team kept me informed when they felt
that our cousin needed more help than they could give.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth R (Daughter of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family cannot thank the care team enough for the exceptional care and support they gave to our mum.
They gave her back her dignity and she loved them.
We believe the carers went above and beyond what we expected. We would definitely recommend them to anyone who is looking for home care.
Thank
you.

Reply from Susan Usher..., Registed Manager at Onpoint Homecare Ltd

Thank you very much for your kind comments. It was a pleasure supporting you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip L (Son of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Initial assessment date delayed due to staffing issues. Took a whole week to collate paperwork before the commencement of care. Withdrew care package after two days care without any contact with family regarding any issues. Care plan not fully adhered to, dirty gloves found in my father's bedroom left
by the carer. No confidence in this small care company who are incapable of dealing with challenging behaviour issues that come with dementia clients.

Reply from Susan Usher, Registered Manager at Onpoint Homecare Ltd

I am sorry to hear you were not happy with the support provided. The start date was agreed at the initial assessment for the start date of support for paperwork to be completed and staffing to be arranged. Our Registered Manager did discuss concerns with the family and why the package of care could not continue. All staff are fully trained in infection control and Dementia care but we will be taking your concerns seriously and will be conducting supervisions with staff members.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline B (Daughter of Client) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was reassuring that my mother was receiving such kind and caring attention when she was in a fragile condition and also supporting the family. Advising us whenever we had queries on healthcare, etc.

Reply from Kelly Coleman, Registed Manager at Onpoint Homecare Ltd

Thank you for taking the time to write a review. I am very pleased to hear you are happy with the care provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Onpoint Homecare Ltd

What Type of Services does Onpoint Homecare Ltd offer?

Onpoint Homecare Ltd offers Home Care.

How many Carers does Onpoint Homecare Ltd employ?

Onpoint Homecare Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Onpoint Homecare Ltd to verify any information. View our terms and conditions. Onpoint Homecare Ltd has a Basic Service – more info.