Livingstone Care Solutions

Office 31, 1st Floor, Innovation House, Discovery Park, Sandwich CT13 9FF
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9.9 28 Reviews
  • Livingstone Care Solutions, Sandwich
Livingstone Care Solutions provides person-centred home care in East Kent.

The experienced and compassionate team offer all types of care and support to all individuals in need of support. They value each person in their care as an individual and strive to support them to be happy and independent.

All staff are trained and DBS checked and the company is regulated by CQC.

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Care Provided by Livingstone Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Livingstone Care Solutions Ltd
  • Person in charge
  • Soneni Nkomo (Owner, Registered Manager)

Funding & Fees Guide for Livingstone Care Solutions

  • Prices

  • Our quality care is priced according to need, please call to speak with a member of the team, who can assist you further

Livingstone Care Solutions Reviews (28)

Total of 28, showing 1-20
9.9

Livingstone Care Solutions has a Review Score of 9.9 (9.948) out of 10, based on 10 reviews in the last 2 years. Over all time Livingstone Care Solutions has 28 reviews.

Overall Experience

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Date Published

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Review from P R (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke a humerus bone nine weeks ago and also spent 24 hours in hospital. I found it difficult to get assistance but after a delay, the NHS stepped in for 7 days. Then I was recommended three agencies and for no real reason chose Livingstone Care Solutions. For 17 days their ladies called and helped
me prepare for the day. I have nothing but praise for their help and am so pleased that I chose Livingstone.

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Review from M N (Wife of Client) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all carers respectful, kind and considerate and allowing my husband's dignity to remain as far as possible. We thank them all.

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Review from Laurie D (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with all the carers who have been. They are all polite, friendly and very helpful. They will listen and work in the way I need in order to assist my progress.

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Review from J P (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed care for the first time after a major operation. Livingstone Care Solutions responded quickly to my enquiry and sent a senior carer the same day to assess my needs. I needed care for seven days, twice a day and the same carer came apart from one occasion. It was a pleasure to be cared for by
kind, caring, empathic carers. The level of care enhanced my recovery and I recommended and will use Livingstone Care for future care needs.

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Review from G S (Partner of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been excellent and efficient and caring.

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Review from Olive G (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all my carers. They are bright and happy when they arrive, very efficient, gentle and careful.

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Review from A G (Wife of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been involved with at least five care agencies. Livingstone Care Solutions was our last care agency and the difference it made to my husband was enormous. Previous carers were almost always talking to each other over my husband’s head, but the carers from this agency never did. They only talked
to my husband in quiet voices. Time did not matter, there was no rushing and all the carers were so patient and treated my husband with such dignity. I could see the difference it made to my husband almost from day 1.

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Review from R K (Son of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my mother was absolutely amazing. The team that supported her throughout her last months were caring, professional, kind and understanding and dealt with her needs always with a smile, patience and integrity. I could not have done this without their help. Truly beautiful,
kind people who I would recommend anyone to. We thank you and wish all the team well from our whole family.

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Review from Janice W (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful experience with Livingstone carers. I was quite nervous when my mum came home from hospital with a care package in place. From day 1, I felt at ease. Two carers came each time and quietly, respectfully and professionally looked after my mum. They have been a huge support for me
too as I worried about taking care of my mum alone, just knowing they were coming each day was so reassuring.
I knew they would deal with any problem I may have had. They are brilliant at what they do, they are my heroes.

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Review from L S (Aunt of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having this wonderful care company was a real blessing in our lives. They were so caring compassionate and always professional. My niece trusted them completely she was treated with such dignity. Their care was delivered in a calm, unhurried and gentle way. I would hear them making my niece laugh which
was a great comfort. The carers helped to make the last few months of her life comfortable and more bearable. They also gave comfort to us her family showing us great care. They enabled my niece to stay in her own home for as long as possible.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Thank you, this is very much appreciated. It was a pleasure supporting our lovely client. She was the best client ever.


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Review from Sara T (Sister of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pivotal in managing to keep my sister at home, in her own magical space, at the end of her life, We cannot thank you enough. Caregivers were always tender, professional and empathetic and immediately become valued members of our family. Experienced, knowledgeable and always available day and night.
My admiration and gratitude know no bounds. You are all amazing. Thank you.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Your sister was amazing. Thank you very much and we are here if you need anything.


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Review from R S (Husband of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed by the standard of care. The carers were always respectful and polite. Their work was a high standard in most areas even when there had to be a change in staff to cover ongoing attention and reliability.

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Review from J G (Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These lovely carers are wonderful. Always so caring and happy. They make my dad's day. Such high standards. He is always beautifully clean and dressed. Nothing is too much trouble and they don't look rushed. I could not have asked for any better care. They are all so amazing. 100% +

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Review from C S (Client) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise enough Livingstone Care Solutions excellent carers that went beyond to build up trust with a person with a terminal illness. They showed great skills and professionalism all way through.

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Review from Paul T (Client) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Livingstone Care Solutions took over my care package in October 2021 I have always found the entire team to be of an excellent standard. Very professional, always friendly and full of advice, they are a joy to be around. I cannot find words of sufficient value and praise that can reflect how lucky
I feel to have them care for me, led by an excellent Manager who always is in the field supporting her team and being a good leader. I wish I had found them earlier.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Thank you very much for the feedback. The team has always worked well with you and the family and it has been a joy.


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Review from Linda S (Daughter of Client) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say?
I was very sceptical after seeing the CQC reports but was totally blown away by the service we received.
Found everyone was so caring very very respectful, really couldn't ask for better.
Will definitely use it in the future if we ever need carers again.
Well done to the
Manager and the team.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Thank you so much for the feedback. I am very glad you gave us a chance and glad we exceeded your expectation.


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Review from Sue W (Daughter of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Livingstone Care Solutions provided end of life care for my dad at home after he was discharged from hospital. He wished to spend his last days and weeks in his own home with his wife and three daughters, and with the wonderful support of the Manager and their team visiting three or four times every
day, over a period of nearly three weeks, he was able to do this.
We are all so grateful for the efficient and reliable care that dad received each day. All of the workers were cheerful and warm, always looking after him with great dignity, tenderness and humour! They also spent time with mum, building a trusting and supportive relationship with her too, which was a great comfort for her.
The team were sensitive at all times to dad's needs as well as our family as a whole, were never in a rush and were always willing to answer our questions.
We highly recommend this organisation to anyone looking for care in a similar situation.
Thank you!

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

It was pleasure to support your dad. He made us smile all the time.
Thank you very much .


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Review from Brenda K (Wife of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How lucky we were to discover Livingstone Care. They have been wonderful. Each morning they arrive with a smile and dedication to take care of my husband's needs with respect and love. He was always pleased to see them and enjoyed chatting to them. Also, they cared about me always checking that I could
cope. In the last weeks, they called three times a day ready to help.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Thank you very much for the comment you have provided. It was an honour to have been with your husband at the end of his life.


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Review from V B (Wife of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team were everything you could have asked for when my husband needed care. They were very kind, treated my husband with dignity. Always explained everything they were doing to him. I would recommend Livingstone Care without a doubt.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Thank you very much for the feedback. It was an honour to be there for you and your husband at the time of need. Thank you for recommending us.


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Review from Leah F (Wife of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not stress how wonderful the carers were to my husband. They were respectful, caring, helpful and so much more, not only to him but to myself also. My husband loved " his girls" coming to keep him well cared for and to make him laugh even in the bad times during his suffering. I thank them all
for the high standards and dignity shown to both of us at all times. The carers brought fun and lots of love and hugs along with the care and support.
Bless you, all.

Reply from Soneni Nkomo, Manager at Livingstone Care Solutions

Thank you very much for the wonderful feedback. It was a privilege to have looked after your husband at the end of his life. Thank you for all the support and warmth shown to us.


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Livingstone Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Livingstone Care Solutions is calculated as follows: ( (55 Excellents x 5) + (3 Goods x 4) ) ÷ 58 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Livingstone Care Solutions is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Soneni Nkomo

Job Title: Owner, Registered Manager

Joined: 2021

I have worked within the care sector for many years, I now wish to give back to the community, which I feel is the best way possible. I started this business to provide the highest quality care in a person's own home.


Frequently Asked Questions about Livingstone Care Solutions

What Type of Services does Livingstone Care Solutions offer?

Livingstone Care Solutions offers Home Care.

How many Carers does Livingstone Care Solutions employ?

Livingstone Care Solutions employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Livingstone Care Solutions to verify any information. View our terms and conditions. Livingstone Care Solutions has a Platinum Service – more info.