Livingstone Care Solutions Reviews (28)
Livingstone Care Solutions has a Review Score of 9.9 (9.948) out of 10, based on 10 reviews in the last 2 years. Over all time Livingstone Care Solutions has 28 reviews.
Review from E B (Daughter of Client) published on 24 January 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you very much for the feedback you have taken your time to provide concerning the service provided to your mother. We always aim to work with families in providing the best of care for all our clients. In addition, we appreciate the recommendation you made.
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Value for Money
Review from Elizabeth B (Daughter of Client) published on 23 December 2021
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5.0 out of 5
Their advice was invaluable, regarding equipment and who to speak to for further help. Incredibly, with Livingstone Care’s support, Mum surprised everyone by getting out of bed and enjoying sitting in the garden having a drink and snack. She also started talking again. Previously, in hospital, she had been bed-bound, not eating, drinking, or talking, and was not expected to live for more than a week. Livingstone Care told us that “this lady is living”, and indeed she was. With the skill and love of Livingstone Care, we had three extra months with you.
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you so much for such touching feedback on the staff and service we provided. It was a pleasure that we met your mum and be able to provide service to her. She was an incredible woman, always a smile on her face. The care for your mum was very personal and professional to and was happy for us to support you and your family through a difficult period.
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Review from Alan S (Brother of Client) published on 21 December 2021
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Overall Experience
4.0 out of 5
Reply from Soneni Nkomo, Manager at Livingstone Care Solutions
Thank you very much for your review of our services concerning your sister. She was a very lovely lady and it was our pleasure to attend to her. We take on board your comment and stride to make continuous improvement.
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Review from Janice C (Wife of Client) published on 10 August 2021
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Dinah W (Daughter of Client) published on 10 August 2021
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley S (Daughter-in-law of Client) published on 9 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Martin A (Son of Client) published on 1 June 2021
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Overall Experience
5.0 out of 5
The manager is part of the care team and is therefore close to the care needs and quality of care provided at all times.
Since starting we have extended the
Livingstone Care have really helped us at a very difficult time in a thoroughly professional and caring manner.
Highly recommended.
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Review from Henry C (Client) assisted by family/friend published on 20 May 2021
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5.0 out of 5
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Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.9 (9.948) out of 10 for Livingstone Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.948 for Livingstone Care Solutions is calculated as follows: ( (55 Excellents x 5) + (3 Goods x 4) ) ÷ 58 Ratings = 4.948
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Livingstone Care Solutions is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
