Home Instead (West Lothian)

Unit 9 Grampian Court, Beveridge Square, Livingston EH54 6QF
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Top 20 award
10 22 Reviews
  • Home Instead (West Lothian), Livingston
Home Instead West Lothian offers a range of personalised solutions to support clients and enable them to continue living independently in their own homes, where they feel happiest and most comfortable.

Clients are matched with their Care Professional based upon similar interests and backgrounds, so any practical help is wrapped in positive and fun discussions and activities. They are personally introduced to allow them to get to know one another prior to commencing care, and the same Care Professional will attend every visit at times that suit the client.

Providing visits that last a minimum of one hour gives the flexibility and time to do things to the highest standard, in the way that the client prefers, without feeling rushed.

Support ranges from companionship, light housekeeping and meal preparation to home from hospital services, personal care and dementia support.

Care Professionals also support clients outside of their home by accompanying them to appointments and on visits to their favourite places.

Home care is tailored to suit the needs of the individual and is available from a couple of hours a week, all the way up to 24 hours a day or live-in care.

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Care Provided by Home Instead (West Lothian)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Graham Stevenson (Director)

Funding & Fees Guide for Home Instead (West Lothian)

  • Prices

  • Available on request

Home Instead (West Lothian) Reviews (22)

Total of 22, showing 1-20
10

Home Instead (West Lothian) has a Review Score of 10 (9.966) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (West Lothian) has 22 reviews.

Overall Experience

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Review from Jane R (Niece of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 101 year old very independent Aunt was taken seriously ill in January. Home Instead had been recommended to my young cousin who contacted them. Our initial meeting with the manager proved to be positive, empathetic and supportive, our needs immediately identified, suggestions made and a meeting
with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for submitting such wonderful feedback and taking the time to write us a review. We're so pleased to hear that the overnight visits and app updates are providing you and your family with reassurance and the respite that you need to allow you to focus on enjoying spending quality time with your Aunt.


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Review from E M (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my Dad has been given with Home Instead. The staff are kind friendly and nothing is too much trouble. As a family we have asked for changes in Dad's care week on week and the staff have always been happy to oblige

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write us a review. Your dad's Care Professionals all love spending time with him and taking him out in the local community, so we look forward to passing on this lovely feedback to them.


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Review from Alistair H (Son of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with our experience of Home Instead. They took great care to match their providers with my mum's personality, and it made a tremendous difference. They really took time to understand the person, and they have very good staff who were just right to give my mum the companionship which
was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and taking the time to leave us a review. We take great pride in matching our clients with the right Care Professional(s), so it's wonderful to hear that this has led to such a positive experience for you and your mum.


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Review from Kenny B (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I switched care provider to Home Instead to provide care for my elderly mum who has dementia in June 2023 after a bad experience with another West Lothian care provider.
From the onset, my mum has received fantastic care from the team and I can’t speak highly enough of the care pros.
My mum has had
some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health.
I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

We're so pleased to hear you and your mum have had such a positive experience from using our service. Thank you for taking the time to provide us with such lovely feedback.


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Review from Alison G (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all wonderful. They treat my mother with care and respect. My mum's wishes are always observed and her dignity is always respected. They spend time chatting with her and she can enjoy laughing with them. My mum has dementia and she sees them as welcome friends.
I trust the management
to support both my mum and me if changes are required to my mum's care and inform me of any concerns.
They do an excellent job of supporting and caring for my mum. They are invaluable.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for providing us with such positive feedback and taking the time to write us a review. We are often told that our clients with dementia find comfort in the familiarity of having the same regular Care Professionals, and are glad to hear that this has been the case for your mum.


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Review from J C (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a massive help to my Mum over the past few months. They have enabled my Mum to stay at home through their excellent ongoing care. They have a number of care providers who over the course of the past few months have all built up positive relationships with my Mum, this has allowed
her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice.
I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to share both your Mum's and your own experience of using our service. It's been wonderful to see her confidence and independence grow and develop along with her relationships with her regular Care Professionals.


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Review from C B (Son-in-law of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, reliable and caring are the words which come to mind when thinking about Home Instead. My mother-in-law has been using the service for over a year now and we have found them nothing but flexible and adaptable to her changing needs, for example, they arranged extra companionship visits
whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to provide us with such wonderful feedback. We're delighted to hear that our matching process has been successful with your mother-in-law's Care Professionals and know that they all look forward to seeing and spending time with her.


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Review from Rosemary P (Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are efficient, understanding, kind, caring with lovely personalities making the days they come the best days of my week as I live alone so don't see people as my family don't live near me. When I started to plan to have help I thought of carers doing housework, I got that and much more, by
feeling special by the way I am treated.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for providing us with such lovely feedback. We're glad to hear that your care professionals make you feel special, and know that they also feel that their visits with you are the the highlight of their week.


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Review from Alison A (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to urgently get carers in for my mum in August 2022. Home Instead have been a godsend.
From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them coming
and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for providing us with such a lovely review. I know your mum's Care Professionals look forward to their visits with her too, and we're glad that being able to review the times that they have visited and their notes from the visits via our app provides you with reassurance.


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Review from F D (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using the service for about 18 months, having unfortunately lost another provider due to staffing difficulties. The assessment process was thorough and it was clear how the service worked and we have been able to make adjustments as Mum's needs have changed.
Communication is excellent,
I find it especially useful to check how Mum is via the app almost daily.
I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and taking the time to write us a review. We're very proud of our highly-trained, professional staff and the relationships that they build with their clients. It's wonderful to hear that this has had a positive impact on you and your mum.


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Review from Carol B (Wife of Client) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support
for me as his principal carer. I would recommend Home Instead wholeheartedly.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you so much for taking the time to write us such a lovely review. It was a privilege to be able to help you to support your husband, and we know the Care Professionals that you were matched with greatly enjoyed the time that they spent with you both.


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Review from Irene W (Daughter of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in need of support with her personal care in her own home, after a significant amount of research I contacted Home Instead in September 2021. The team were understanding, empathetic of my situation and offered support with care quickly. This was much appreciated. The team of caregivers
were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers.
Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write us a review and providing us with such wonderful feedback. We're really proud of the relationships that our Care Professionals are able to build with our clients, and it's lovely to hear about the positive impact that this has had on you and your mum.


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Review from Hazel G (Daughter-in-law of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily
basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your wonderful feedback - our team are really fond of your mum and always look forward to their visits with her. It's great to hear that you find our app useful to be able to read her care notes, and it's lovely to see the relationship that has been built between your mum and her Care Professionals.


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Review from E W (Client) assisted by family/friend published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.

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Review from M C (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my Dad is superb. It is bespoke and individualised to meet his preferences. There is a real sense from the CareGivers of having got to know him and lots of examples of their thoughtfulness, above and beyond what is expected.
I can’t praise the team enough- it’s so reassuring
to have them involved.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and for taking the time to write us a review - we have an incredible team of care professionals that love to go above and beyond for our clients. Your dad is a true gentleman, and our team really enjoy spending time with him.


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Review from F M (Power of Attorney of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for almost 12-months to care for my relative. Home Instead has been keen to find caregivers who would have things in common with my relative and would be able to cope with both her dementia and physical needs. They do this admirably. They try, wherever possible, to take
the client out for coffee, encourage her to go for a walk, accompany her on medical appointments, and arrange hairdresser visits. On occasion, when sudden hospital admissions have occurred, they have taken items in as required and then collected and returned her home. They use their initiative, which is invaluable, and often suggests potential solutions to any domestic difficulties that arise. There is a great deal of diplomacy needed when dealing with a person with dementia, and Home Instead recognise this. Each caregiver follows the management prepared plan carefully, meaning nothing is missed. I have no hesitation in recommending this company for both its efficiency and compassion.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you so much for your kind words - it has been a privilege to help care for your relative and offer whatever assistance we can during some challenging times. We are very proud of our fantastic team of Care Professionals, and I know they will be delighted to hear your positive feedback.


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Review from Lyndsay G (Daughter of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best thing our family has done. The carers/companions are excellent. Mum has struck a bond with them. Interestingly, she can tell me all about her day and what she’s done. Great service, highly recommend.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write us a review - our staff love their visits with your mum. We're delighted that she and your family also feel that a bond has been established between them and that she can recall what they've been up to on their days out together despite her dementia.


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Review from J C (Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since first contact with Home Instead in early July, we have established a good relationship with a very pleasant team of carers. We think we get on with all, and we are very satisfied with the service received.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write such a lovely review. We're so pleased to hear that you are happy with the service and know how much our caregivers look forward to spending time with you.


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Review from Fiona J (Daughter of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a client of Home Instead Livingston since July and already my family and I can see a marked difference in my dad. From the initial contact right through to the provision of service, it has been so easy to communicate with the team and I was so impressed by their understanding and flexibility.
We set up a care package that met my dad’s needs and gave me peace of mind as his main carer. My dad, while wary at first of having people come into his home, has very much enjoyed the company of his caregivers and it has made quite a big difference to his daily life even in a relatively short time. They have particularly helped when unexpected problems occur such as power cuts! He was delighted when they appeared with a small gift and cake on his 90th birthday! It’s all these small touches that make a difference. Thank you!

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to share such a lovely review. We're delighted to hear that your dad is enjoying his visits as much as our CareGivers do, and it's fantastic that you can already notice a difference in him


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Review from Alan S (Son of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the service Home Instead, Livingston provide. They have been great to deal with and the process from initial discussion, to the support package starting was quick and efficient. The support they provide has been a great help to my mum and dad and they look forward to the visits.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words Alan. We're so pleased that you're happy with the service and that your parents look forward to the visits as much as our CAREGivers do!


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Home Instead (West Lothian) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Home Instead (West Lothian) is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Lothian) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (5)

Graham

Graham Stevenson

Job Title: Owner

Joined: 2020

I grew up in Livingston and decided to establish a Home Instead office in my local area after experiencing first-hand the difficulty of trying to find high-quality, personalised, care at home while looking for care and companionship for my grandmother.


During a successful career in the medical device sector, I regularly had discussions with healthcare professionals about the difficulties of finding the right support for older people in the community, and this reinforced my desire to do something to help change the way that care is delivered.


My goal is to ensure that the highest quality of care is available for our clients locally - and to help them to continue living in their own homes independently for as long as possible.


At Home Instead West Lothian our focus is providing non-medical companionship, home help and personal care services to older people across our local area. We are committed to the ongoing training and development of our Care Professionals, empowering and enabling them to provide the best possible service. All of our employees share in our belief – that only care that would be good enough for our own loved ones is good enough for our clients.


Home Instead West Lothian is constantly evolving and, in addition to overseeing daily operations, I can often be found out in the local community – looking for new ways to support older people and talking about what we can do to help.


Nadine

Nadine Whitelaw

Job Title: Care Manager

Joined: 2020

I joined Home Instead as a Care Professional during the pandemic in November 2020. I had worked in call centres for most of my working life and, when I was made redundant, I decided that it was the perfect opportunity to pursue a more rewarding career. I had always been interested in caring, and during the lockdown, I would see news articles about the impact this was having on seniors and wanted to do something to help make a difference.


I applied to Home Instead as their values and approach to care matched the way that I believed care should be delivered. I wasn’t disappointed, and working as a Care Professional was incredibly rewarding - with no two days being the same.


When the position of Administrator became available, I applied as I knew that I would enjoy working behind the scenes at Home Instead. It didn't take long until I was then promoted to the role of Support Coordinator within the office team. I still love going out and visiting clients, but now I’ve also been able to see and become a part of all of the additional work and commitment that goes into making sure our clients and Care Professionals always receive the best possible experience.


Karen

Karen Gouws

Job Title: Recruiter

Joined: 2023

After spending a long time in South Africa and a very fulfilling career in Human Resources, Karen returned home to Scotland in 2020 and began working in the employability sector where she was able to use her transferable skills to assist clients with getting back into employment after the pandemic.


Karen joined Home Instead West Lothian in 2023 as the ethos and mission of the organisation resonated with her. She is responsible for ensuring that we continue to recruit the best possible staff to become Care Professionals, that represent the standards, quality, and values that we look for. She then supports these staff as they embark upon and continues their employment journey with Home Instead.


Alison

Alison Cameron

Job Title: Support Coordinator

Joined: 2022

I began my career with Home Instead in October 2022 as a Care Professional, quickly taking opportunities to progress within my role to join the office team as our Support Coordinator.


I am passionate about ensuring our clients and Care Pros have the best possible experience with us and coordinate our quality assurance activities to ensure that we deliver this.


Lisa

Lisa Scott

Job Title: Scheduler

Joined: 2024

I joined Home Instead as a Care Professional in January 2024, before taking the opportunity to join the office team as a Scheduler.


I ensure that we operate effective schedules that work for everyone, and provide continuity of care for both our clients and staff.


Frequently Asked Questions about Home Instead (West Lothian)

What Type of Services does Home Instead (West Lothian) offer?

Home Instead (West Lothian) offers Home Care.

How many Carers does Home Instead (West Lothian) employ?

Home Instead (West Lothian) employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Lothian) to verify any information. View our terms and conditions. Home Instead (West Lothian) has a Platinum Service – more info.