Heritage Healthcare (Trafford & Cheshire)

3 Denmark Street, Goose Green, Altrincham WA14 2SS
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9.9 29 Reviews
  • Heritage Healthcare (Trafford & Cheshire), Altrincham
Heritage Healthcare Trafford and Cheshire is committed to providing expert care and support to adults, allowing them to continue living independently in the comfort of their own home within the whole of Trafford and the surrounding Cheshire areas.

They focus on promoting clients’ well-being and independence whilst supporting them in maintaining the highest quality of life possible. They believe all care should be delivered with personal choice, dignity and respect.

The Heritage Healthcare Trafford and Cheshire care team is carefully recruited, trained, referenced and DBS checked at an enhanced level. The team provides clients with a range of personal care, meal preparation, housekeeping/domestic duties, companionship, hospital convalescence, and live-in care services. They also offer support with Dementia care and Respite care.

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Care Provided by Heritage Healthcare (Trafford & Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joely Sant (Registered Manager)

Funding & Fees Guide for Heritage Healthcare (Trafford & Cheshire)

  • Prices

  • Our fees range from £33.00 - £37.00 per hour depending on location, not on the type of care needed.

  • For more detailed care packages, please contact us for a tailored quote.
    30 minute calls are also available in some locations.
    Please contact us directly for information on our overnight and Live In care fees.

Heritage Healthcare (Trafford & Cheshire) Reviews (29)

Total of 29, showing 1-20
9.9

Heritage Healthcare (Trafford & Cheshire) has a Review Score of 9.9 (9.936) out of 10, based on 13 reviews in the last 2 years. Over all time Heritage Healthcare (Trafford & Cheshire) has 29 reviews.

Overall Experience

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Date Published

29
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Review from Susan M (Wife of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak more highly of the team at Heritage Care. From the initial telephone conversation,(not knowing where to begin), but being reassured and given genuine caring advice to then visiting and providing help and companionship to my husband, it made such a difference. Nothing is too much trouble
and the standard of professionalism and empathy is outstanding. The staff are kind, professional and provide a marvellous service.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for taking the time to write us a lovely review, we are delighted! We understand that finding and implementing the right care/support package can be overwhelming, so are really pleased to hear of the difference our service made. We are always here to help!


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Review from Janet C (Daughter of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, compassionate, exceptional service and care provided in looking after our Mum for months prior to and during end of life. The manager and her team were the backbone and crucial support to our Mum remaining in her own home as she wished. Each and every person from Heritage gave time and
care to Mum and us, that we had not witnessed anywhere else or been able to have access to. Without this care, Mum would not have been able to remain at home. She was treated with the utmost respect and dignity, attending to all her needs whilst giving Mum the conversation and company that she looked forward to having. She built a rapport with all the carers and was very fond of them, if we could name each one of you here, we would. Thank you will never be enough to show our eternal gratitude to you all, for each and every day care and to the manager for being there in her professional and caring capacity at the very end for Mum and us when we needed her. Thank you to each and every one of you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Wow, what a wonderful review of our team and service, thank you so much for taking the time to write it. We are humbled by your lovely words. All the carers who knew and cared for your Mum were pleased to be able to support her at home; where she wanted to be. We are so proud of our carers who work diligently in providing great care. I will ensure our team see this and I know they will send their best wishes to your family.


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Review from Sarah P (Wife of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has a neurological condition and I have employed Heritage Healthcare in Altrincham over the last year. They help with all his personal care, the staff have met with our physio to continue with his specific exercises. One of The best things I can say about Heritage Healthcare is that all the
staff care about my husband which is quite rare in this industry. They have been willing to go above and beyond. I feel completely comfortable leaving him in their care, the staff are trustworthy warm and friendly.

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Review from Jacki S (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to review us, especially as you have a lot going on now. Our team will miss your Mum (and Dad!) and I will ensure they see your lovely comments. It has been a real privilege supporting your family and we wish you all the best.


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Review from L O (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for your review, we are delighted you are happy with our care team and service. It is a pleasure to support you, and we love the term "informally professional!"


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Review from Josie M (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just Amazing! I got married last week and it was a bit of a journey to arrange for my mum to be there at my wedding. After a few companies told us that our mother needed higher-level care, thinking the plan was impossible, the manager came to meet the family and straight away made us feel so at ease
about the potential of Mum joining us for the day. This all felt too good to be true. We were very lucky to have this carer allocated to my mum for the day. The carer came to meet us the week before and was instantly loved by us all. She made the impossible possible. Mum was there all day and all night with the carer's A star care. She was such a great addition to our day in every way - even held my bouquet during the ceremony. This is all bearing in mind that my mum is totally immobile and has barely left the house in 7 years. Just incredible - thank you so much Heritage for everything.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Such lovely comments, thank you for taking the time to write this! It was an absolute privilege to support your mum and wider family on your big day and I know the carer you referred to, was delighted to feel such a part of your family celebration, whilst doing her job. We wish you all the best in the future.


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Review from H B (Client) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience in every way.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are delighted you are happy with our service, it is a privilege to support you and your family. Thank you for taking the time to review us, I will ensure your carers know you have done so!


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Review from G T (Son of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare have been taking excellent care of my mother for over a year now. The team of carers that look after Mum is kept small and consistent so that she can get to know them well and feel comfortable with them. This also means that the carers know my mum well too and if they go grocery
shopping for her they know all her favorite things to buy.
Communication from the management is very good and they are proactive in suggesting changes to the schedule or care provided based on how my mum is doing. They also do an excellent job of keeping track of Mum's appointments for her and adjusting the visit schedule as necessary to accommodate them.
I am also impressed at the range of services that Heritage provide. Everything from shopping to day trips to housekeeping, checking that medications are being taken on schedule and much more.
I do not live close by and therefore it is important for me to know that my mum is in good hands and being well looked after. Thank you Heritage.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your wonderful comments and review of our service. We are delighted to be supporting your Mum, and to know you are reassured by our levels of care means a great deal to us. Your mum's care team will be really pleased to be acknowledged for their dedication and the adjustments they make to ensure all her needs are met. I hope we can catch up in person when you next visit. Thank you.


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Review from Anne E (Daughter of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare (Trafford and Cheshire) provides a truly excellent level of care for my mother. The staff are professional, punctual and have a high level of knowledge about my mother's needs. Mum has dementia and her carers are unfailingly kind and respectful. Mum lives with us, and it is lovely
to hear the laughter and chatting that goes on in her room when her carer is here. I have also found the management staff very pleasant and helpful. All in all, I would say that Heritage Healthcare offers a fantastic service and that they respect and respond to the individual needs of clients and their families.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are delighted to receive such a wonderful review, thank you! I will be sure to pass on your comments; we are very proud of our dedicated carers and it's lovely to hear your Mum responds so well to her team.


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Review from A W (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My help from Heritage Healthcare (Trafford & Cheshire) has enabled me to live independently the assistance of Heritage staff has been reliable and helpful.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to review our service and I will pass your comments on to the team whom support you.


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Review from Jane A (Sister of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can whole heartily recommend Heritage Healthcare (Trafford & Cheshire) for anyone who needs support for family members.
When they visited my sister who required support for her husband, they were kind, supportive understanding and really personable. Offering not only caring advice for her husband
but also emotional support for my sister.
Amazing carers who go above and beyond.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your kind comments; we always try to take a more holistic approach with our clients so are delighted to hear your family have been well supported by our carers. We will make sure we share this with the team.


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Review from S G (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't remember how long I have been using Heritage Healthcare (Trafford & Cheshire) except it was before Covid. They have always been extremely kind, efficient and able to accommodate my needs. they have become friends going beyond "carers" I very much look forward to their visit. I have met a few
of their team who speak highly of their superiors.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

What a wonderful review of our care team and our service, thank you so much for taking the time to write it. It's a pleasure to support you!


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Review from Dawn H (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new to needing a home care organisation and Heritage Healthcare have been easy to deal with and approachable. Our Mum seems to have been happy and comfortable with the care she receives. The carers are kind and respectful. We are all learning as we go and staff are responsive to our questions
and requests.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are very happy your family and your Mum are comfortable with our care and support; thank you for taking the time to write a review. I will ensure the carers see your kind comments and you are welcome to pop in/ask questions anytime!


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Review from Claire Y (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend the staff and management at Heritage Healthcare to anyone who needs extra care and support for their loved ones.
I have just engaged them for the third time for my Mum who has dementia and needs extra company and care. They previously looked after my father-in-law and aunt. The
needs of each individual have been quite different but the staff are so experienced, caring, thoughtful and adaptable. The staff are friendly and reliable and always go that little bit extra.
The staff have made such a difference to the lives of not only the cared for but also my family as well.
Currently Mum is getting out for walks, shopping and lunch and this has made such a difference to her. It really is such a great support. Thank you for being there for us.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your wonderful review, and I will make sure the team see this as soon as possible; as you know they have all been very fond of those in your family we have supported. We are delighted to hear you have seen such a positive difference to your Mum in a relatively short time, and it is a privilege for us to be working with your family again. Pop in and see us in the office when you can!


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Review from C S (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So relieved to receive help from Heritage Healthcare. My first experience ever and I shall recommend the excellent care which I am currently receiving.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to leave us a lovely review and we are delighted to hear you are so happy with our support. I will certainly make sure our care team see your kind words!


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Review from J H (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you very much for taking the time to review our service, I will make sure your care team know you have rated them as excellent! It is a pleasure to support you and your family.


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Review from David H (Son of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heritage Healthcare team came in after my mother had a fall and needed home care support.
The staff were just amazing, making sure she had everything she needed to make her convalescence as speedy and as comfortable as possible. I would thoroughly recommend Heritage Healthcare to anyone in need
of a helping hand.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your lovely review! It has been a pleasure supporting your Mum and helping on her recovery journey, the team really enjoyed their time with her and seeing her improve. We are delighted you and your family found our service worthy of a 5 star review.


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Review from M B (Client) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all respects.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are delighted you have rated our service so highly, thank you! It's always a delight to support you.


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Review from Jean H (Client) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all my carers. They are capable, kind and friend. I always look forward to seeing them all.
They are nearly always on time. I am treated with dignity.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thanks very much for the time taken to complete this review, it's an absolute pleasure to support you each day. We know how much you appreciate the consistency of your care team and how important this is for you.


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Review from Andrew G (Son of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father died four years ago it left me solely responsible for the care of my disabled mother. As a single man with a full-time job this was extremely challenging. So much so that my sister took the decision to relocate from Canada to the UK in order to assist me with this responsibility. Mum
is provided with statutory care by the local authority. This covers the absolute basics.
At least once a year my sister returns to Canada to visit her family and friends there, often for several weeks at a time. This is when we have called on Heritage Healthcare to assist.
The manager and her team are professional, courteous, and most importantly, reliable. The care packages they offer are very reasonably priced, also important where budgets are concerned.
Mum has really enjoyed interacting with the Heritage carers, who provide a much more personal service than the statutory team. We will have no hesitation on calling upon Heritage in the future to assist with Mum's care needs.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you very much for your wonderful review and comments; your time taken to do this is much appreciated. I have shared these with the team and they are delighted your Mum has enjoyed their support.


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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Heritage Healthcare (Trafford & Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Heritage Healthcare (Trafford & Cheshire) is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) ) ÷ 78 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Trafford & Cheshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Liz

Liz Rhodes

Job Title: Owner and Registered Provider

Joined: 2020

With over 18 years of experience in recruitment, within the hospitality and home care sectors, Liz has always been focused on quality and providing excellent customer service. For the last 6 years, she has worked within Domiciliary care, overseeing recruitment, training, and carer development and has developed a love for the sector; even more so following personal family experiences. Liz is passionate about retaining an experienced, loyal team of home care professionals whom clients can trust and rely upon.


Joely

Joely Sant

Job Title: Owner and Registered Manager

Joined: 2020

Joely has worked within Health and Social Care for many years, undertaking all roles and responsibilities from Carer through to Registered Care Manager.  She has a passion and drive for providing innovative and outstanding care to the most vulnerable in the community, and strongly believes all care should be undertaken with a holistic approach; delivered with personal choice, dignity and respect.


Frequently Asked Questions about Heritage Healthcare (Trafford & Cheshire)

What Type of Services does Heritage Healthcare (Trafford & Cheshire) offer?

Heritage Healthcare (Trafford & Cheshire) offers Home Care.

How many Carers does Heritage Healthcare (Trafford & Cheshire) employ?

Heritage Healthcare (Trafford & Cheshire) employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Trafford & Cheshire) to verify any information. View our terms and conditions. Heritage Healthcare (Trafford & Cheshire) has a Platinum Service – more info.