Heritage Healthcare (Trafford & Cheshire)

3 Denmark Street, Goose Green, Altrincham WA14 2SS
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9.9 29 Reviews
  • Heritage Healthcare (Trafford & Cheshire), Altrincham
Heritage Healthcare Trafford and Cheshire is committed to providing expert care and support to adults, allowing them to continue living independently in the comfort of their own home within the whole of Trafford and the surrounding Cheshire areas.

They focus on promoting clients’ well-being and independence whilst supporting them in maintaining the highest quality of life possible. They believe all care should be delivered with personal choice, dignity and respect.

The Heritage Healthcare Trafford and Cheshire care team is carefully recruited, trained, referenced and DBS checked at an enhanced level. The team provides clients with a range of personal care, meal preparation, housekeeping/domestic duties, companionship, hospital convalescence, and live-in care services. They also offer support with Dementia care and Respite care.

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Care Provided by Heritage Healthcare (Trafford & Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joely Sant (Registered Manager)

Funding & Fees Guide for Heritage Healthcare (Trafford & Cheshire)

  • Prices

  • Our fees range from £33.00 - £37.00 per hour depending on location, not on the type of care needed.

  • For more detailed care packages, please contact us for a tailored quote.
    30 minute calls are also available in some locations.
    Please contact us directly for information on our overnight and Live In care fees.

Heritage Healthcare (Trafford & Cheshire) Reviews (29)

Total of 29, showing 21-29
9.9

Heritage Healthcare (Trafford & Cheshire) has a Review Score of 9.9 (9.936) out of 10, based on 13 reviews in the last 2 years. Over all time Heritage Healthcare (Trafford & Cheshire) has 29 reviews.

Overall Experience

  • 28
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Date Published

29
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5
13
16

Review from Stephen H (Son of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to take a moment to share my appreciate and thanks for the staff at Heritage Healthcare in Trafford, and the care they are providing for my aging parents. Each day brings new challenges, but it's clear that everyone at Heritage are committed to helping their clients, and bringing respect,
empathy as well as their experience. Thank you!

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We really appreciate you taking the time to share a review of our service; I have passed your comments onto our team and they are very pleased to hear you're happy with our support of your lovely parents. Many thanks.


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Review from Alan H (Son of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first minute I dealt with and the team it felt not only professional but also very courteous. All the family were very happy with the service and I would recommend anyone in a position that they need private care to use Heritage Healthcare (Trafford & Cheshire). You made the final weeks with
Mum a lot more manageable and comforting for the family. First-class. Thank you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to leave us such a great review, it was a privilege to support your Mum and your family. I will certainly pass on your kind comments to our team, much appreciated.


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Review from Richard B (Client) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care provider has impressed me very much in terms of its responsible use of PPE in these dangerous times, the excellence of the personal care that is provided for me, the friendly and respectful attitude of the joint owners and the ladies who come out to me, their readiness to go the extra mile
to help me in little things that I might otherwise find difficult, their punctuality and other things too. I unhesitatingly award them top marks!

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your review, what wonderful comments! We are very proud of our team and are delighted to hear you are happy with the service provided.


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Review from C H (Client) assisted by family/friend published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased to have Heritage Healthcare. I have recently changed to them and both the carers and management are already an important part of my life. I have multiple conditions and my carers are very understanding and helpful. The management are very trying all they can to improve my wellbeing.
Another important factor is they are always on time and very reliable.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are delighted to be supporting you and are so pleased to hear you are happy with our service. Thank you for taking the time to review us, I will certainly pass on your comments to our team and in particular your regular carers as they will be so touched to hear they are making a difference.


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Review from Wendy G (Daughter of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the care, help and knowledge that Heritage Healthcare (Trafford & Cheshire) have given the family and very importantly my parents who both have early dementia. Their visits are looked forward to by both mum and dad and I get regular up dates, photos and immediate contact
from the carers, if there are issues. I have seen improvement in my mum's well-being and happiness with the increased interaction and attention she receives. My parents were initially very anxious and negative about getting home care but the process from the first introduction by the manager and now regular care visits by a carer has all been a very positive experience! As a family we feel very reassured that we have now found help that we are confident with and can increase as we will need to going forward.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are so happy to know our support for your mum and dad is making such a positive difference to them, as well as reassuring you and the rest of your family. Thank you for your wonderful review; I will make sure our care team see it!


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Review from Yvonne M (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving daily bed calls from Heritage Healthcare (Trafford & Cheshire) since October. Carers are compassionate, attentive to her needs and quickly escalate any concerns to the registered manager. Calls are attended very punctually. The registered manager is excellent in keeping in
regular communication with me by email and phone, raising any concerns with me and with other providers where necessary and care reviews occur regularly. The team go above and beyond in meeting service users needs, the registered manager even did some shifts herself at the start to ensure care could be provided for my mum seamlessly when changes were made to her previous care plan and there were likely to be delays before regular carers could start. Cannot recommend them enough!

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for taking the time to leave us a lovely review, it's much appreciated. Our team are very fond of your Mum and it's a pleasure to support her.


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Review from Gill W (Daughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Heritage Healthcare in Altrincham, enough for the speed with which they managed to instigate full-time care for my mother who was taken ill suddenly over the Christmas and New year week. It was very reassuring to know that she was being cared for at home especially as I live 2hrs drive away.
Since
mid-January we have been able to reduce the hours to 3 times a week of 2 hrs to help with daily chores around the home. Something she has managed without for 94 years!
Introducing carers suddenly to the elderly is not without its issues and it is understandable that they feel invaded in their own home. There were a couple of teething issues but these were dealt with professionally and with sensitivity.
Thanks to you all.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for your lovely review and we are delighted to hear you and your family are happy with the care and support we provide to your mother. It's a real pleasure to support her fierce independence! I will make sure our team see your comments, they are much appreciated.


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Review from Thomas L (Grandson of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Heritage Healthcare team enough for their care, support and understanding whilst trying to sort out care for my grandma. They are always prompt during their visits and complete all required tasks thoroughly and discreetly, the way my grandma would have done it herself. They have
already built a solid relationship with her over a matter of months and I will be sure to recommend them to anyone looking for outstanding care for a loved one.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for taking the time to leave us such a fantastic review. We are delighted to support your Grandma and of course your family. I will make sure the team see your lovely comments as they really enjoy working with her.


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Review from Dawn W (Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare is a breath of fresh air, their understanding, patience and integrity are to be applauded. I turned to them to help care for my elderly father, their approach is so refreshing; they take time to get to know the person they are going to care for, which is commendable. I would, without
question, recommend them to anyone who is looking for the best.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for your wonderful comments and for taking the time to leave this review. We are delighted to be supporting dad; it's a real privilege.


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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Heritage Healthcare (Trafford & Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Heritage Healthcare (Trafford & Cheshire) is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) ) ÷ 78 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Trafford & Cheshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Liz

Liz Rhodes

Job Title: Owner and Registered Provider

Joined: 2020

With over 18 years of experience in recruitment, within the hospitality and home care sectors, Liz has always been focused on quality and providing excellent customer service. For the last 6 years, she has worked within Domiciliary care, overseeing recruitment, training, and carer development and has developed a love for the sector; even more so following personal family experiences. Liz is passionate about retaining an experienced, loyal team of home care professionals whom clients can trust and rely upon.


Joely

Joely Sant

Job Title: Owner and Registered Manager

Joined: 2020

Joely has worked within Health and Social Care for many years, undertaking all roles and responsibilities from Carer through to Registered Care Manager.  She has a passion and drive for providing innovative and outstanding care to the most vulnerable in the community, and strongly believes all care should be undertaken with a holistic approach; delivered with personal choice, dignity and respect.


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