Heritage Healthcare (Hounslow and Richmond)

Unit B Innovation House, 292 Worton Road, Isleworth TW7 6EL
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9.4 12 Reviews
  • Heritage Healthcare (Hounslow and Richmond), Isleworth
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Care Provided by Heritage Healthcare (Hounslow and Richmond)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cho Thein (Nominated Individual)

Funding & Fees Guide for Heritage Healthcare (Hounslow and Richmond)

  • Prices

  • Provide quotation upon completion of the assessment
Are you the Owner/Manager of Heritage Healthcare (Hounslow and Richmond)? View your Advertising Options

Heritage Healthcare (Hounslow and Richmond) Reviews (12)

9.4

Heritage Healthcare (Hounslow and Richmond) has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Heritage Healthcare (Hounslow and Richmond) has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
0
1
5
7

Review from S W (Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging Heritage Healthcare I have been impressed by their responsiveness and reliability. No visits have been missed and if a carer has been delayed getting to me they let me know they are on their way. I always feel they want to do their best for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F E (Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support we received were outstanding and I cannot overstate how grateful I am to all the staff. They were so kind, understanding and helpful and I couldn't have done without them. I am very grateful and would like to thank them all very much.

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Management

Treated with Dignity

Value for Money

Review from Jane J (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the professional, caring and kind service provided by Heritage Healthcare. Services were provided as promised, with excellent two-way communications. I was always kept informed and really felt we were part of a team providing care for my mother.
The kindness shown over
both small and large things was completely consistent.
A highly professional and caring service.

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Treated with Dignity

Value for Money

Review from E J (Client) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to Heritage Healthcare (Hounslow and Richmond) by a very satisfied client and I continue to be very happy with my care. My husband shares the carers with me too. They are very obliging and nothing is too much trouble, we are always put first. I have been helped to get my confidence
back after coming out of hospital. They went shopping with me, we talk about families, we share recipes and they never failed to ask how we are and very especially they are good listeners. My husband and I have already recommended Heritage Healthcare to our friends.

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Management

Treated with Dignity

Value for Money

Review from Lauren R (Granddaughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Review from my nan “ they are simply the best, very efficient and kind, I’d be lost without them”
Personally, I know my nan is safe, happy and well looked after. At first, my nan was very resistant to having carers, they are now not only her support but her friends and she looks forward to seeing
them.

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Management

Treated with Dignity

Value for Money

Review from Sandra G (Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were extremely helpful and professional. They treated one with so much care both physically and mentally. They also ensured that I could walk properly as I was a bit wobbly on my pins on 23rd May for approximately a week. The carers have also given me confidence (very important) to know
that I can cope on my own doing shopping, getting on buses etc. Best of all everyone has a sense of humour when dealing with me. I actually miss the carers and being looked after but I am glad I have got independence back. I would most certainly recommend your carers to anyone who asks.

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Treated with Dignity

Value for Money

Review from Harold F (Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more satisfied with my carer. He is a vital lifeline to the outside world and, indeed, to my family. I depend on him greatly and without him, could not continue to live in my own home. His care advice is always correct. He is now indispensable to my daily care.

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Treated with Dignity

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Review from V D (Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my carers to be very reliable, caring and helpful. They are cheerful and friendly and I enjoy their company. They use their initiative and don't always need to be told what to do. I have been very pleased with them.

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Treated with Dignity

Value for Money

Review from I M (Partner of Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been first class in taking care of the personal needs of my partner. They have been reliable and have advised me on my contributions to the care of my partner.

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Treated with Dignity

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Review from R G (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wholly reliable service, courteous staff. I am very fortunate to have engaged Heritage Healthcare as my exclusive carers. The management team is great and responsive. The carers are punctual and flexible.

Reply from Cho Thein, Nominated Individual at Heritage Healthcare (Hounslow and Richmond)

Thank you very much for your kind words which will be passed on to the team. It is our absolute pleasure to be able to support you.


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Review from Brian C (Husband of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers were attentive and caring and willing to perform all tasks asked of them.

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Management

Treated with Dignity

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Review from Howard R (Husband of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As new clients we are impressed with the efficiency and sensitivity of Heritage Healthcare (Hounslow and Richmond) team demonstrated throughout March. My wife has a sheared cerebellum, the effects of which are unlike other brain injuries, patience is required when helping a client whose damaged brain
demands 'hibernation' and closing down of the senses and short-term memory. The team has responded flexibly and gently.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Heritage Healthcare (Hounslow and Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Heritage Healthcare (Hounslow and Richmond) is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Hounslow and Richmond) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Heritage Healthcare (Hounslow and Richmond)

What Type of Services does Heritage Healthcare (Hounslow and Richmond) offer?

Heritage Healthcare (Hounslow and Richmond) offers Home Care.

How many Carers does Heritage Healthcare (Hounslow and Richmond) employ?

Heritage Healthcare (Hounslow and Richmond) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Hounslow and Richmond) to verify any information. View our terms and conditions. Heritage Healthcare (Hounslow and Richmond) has a Basic Service – more info.