Choices Homecare (Rotherham Central & South)

Unit 21, Moorgate Croft Business Centre, South Grove, Rotherham S60 2DH
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9.0 5 Reviews
  • Choices Homecare (Rotherham Central & South), Rotherham
Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire and beyond.

Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', and with their company values embedded throughout the organisation, their compassionate and trained care and support workers always strive to '...deliver a service to be proud of' in line with their Vision, which supports them to deliver the best service that they can to their service users.

They are proud to support people to live in their own homes for longer and offer a full range of home care services including personal care, showering and bathing, meal preparation, medication assistance, respite sitting whilst a main carer or family member goes out, assistance to go out and light domestic duties and shopping. They can also support with safety check visits whilst family are away on holiday. Staff are trained to provide support for adults who live with dementia, learning or other disabilities and much more.

Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver quality services to each and every one.

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Care Provided by Choices Homecare (Rotherham Central & South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Stacey (Registered Manager)

Funding & Fees Guide for Choices Homecare (Rotherham Central & South)

  • Prices

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree on a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.

Choices Homecare (Rotherham Central & South) Reviews (5)

9.0

Choices Homecare (Rotherham Central & South) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Choices Homecare (Rotherham Central & South) has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 1
  • 0

Date Published

5
0
2
3
2

Review from E C (Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant interview.
Very pleasant with a friendly interview with consideration to my needs from the company and home carers.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Rotherham Central & South)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for the time to provide us with this important feedback.


Staff

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Management

Treated with Dignity

Value for Money

Review from Ian C (Husband of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is housebound needs four visits per day and I have to say both myself and my wife are thrilled with the service choices given to us. We have in the past had terrible experiences with home care companies but we are over the moon having found choices. The girls go above and beyond what we
expected would be supplied. Would not have no problem recommending choices to others who might be looking for care for their loved ones. Finally found the care my wife needs after being disappointed with other suppliers.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Rotherham Central & South)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for the time to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did Dad's review/assessment, she was very professional, she was on time.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham Central & South)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate the feedback received and are pleased that you found your Dad's review was done in a professional and timely manner; thanks again for your kind comments!


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Management

Treated with Dignity

Value for Money

Review from P G (Son of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has dementia and is frail. She required care assistants to get her up in the morning and prepare her breakfast. She has four visits per day for medications and make her a sandwich at tea time and assist her to bed at night.
Rarely were her visits at the prescribed times so her medications
were not received when required, and assisting getting up and going to bed never happened (not many people go to bed at 7.30 pm).
During Covid, one care assistant refused to wear PPE and stated they had refused vaccinations.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham Central & South)

Thank you for taking the time to complete your review. We are really sorry that you didn't feel happy with the standard of care received and our Registered Manager has been in touch since your review to discuss the points made. We understand that no issues were reported to us at the time and we strongly recommend that if ever a service user (or their family members) are unhappy with any element of the services received, they let us know by contacting our local office as soon as possible. This enables us to deal with any issues as needed and to put actions in place promptly, to ensure these are addressed. Please rest assured that all Government guidance has been followed throughout the pandemic and our policies around PPE reflect this accordingly, you confirmed that the member of staff this related to has now left our company but we would always ask that any issues are reported to us, to enable us to deal with them as needed. Thanks again for letting us have your feedback.


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Management

Treated with Dignity

Value for Money

Review from Rosemary W (Client) assisted by family/friend published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my care. I am treated with kindness, dignity and respect.
The 'Choices Specialist Community Care & Support' team are a wonderful set of people who go the extra mile to make sure all my needs are met - thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham Central & South)

Thank you for taking the time to submit your review. We really appreciate all feedback received and are so pleased to hear that you are very happy with the care you receive. We will make sure that this review is fed back to the staff involved, to allow them to receive a big 'thank you' for all their hard work. Thanks again for your kind comments.


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Choices Homecare (Rotherham Central & South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Choices Homecare (Rotherham Central & South) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Rotherham Central & South) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Stacey

Job Title: Registered Manager

Joined: 2024

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare here in Rotherham. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience and now I've moved on to manage the Rotherham services as well. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.


Frequently Asked Questions about Choices Homecare (Rotherham Central & South)

What Type of Services does Choices Homecare (Rotherham Central & South) offer?

Choices Homecare (Rotherham Central & South) offers Home Care.

How many Carers does Choices Homecare (Rotherham Central & South) employ?

Choices Homecare (Rotherham Central & South) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Rotherham Central & South) to verify any information. View our terms and conditions. Choices Homecare (Rotherham Central & South) has a Platinum Service – more info.