Choices Homecare (Kirklees & Wakefield)
Unit 3, Midgley Business Park, Bar Lane, Midgeley,
Wakefield
WF4 4JJ
We tailor a unique quote (person centered and obligation free) for each of our clients individually.
If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.
If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.
Contact us and we will tailor a quote to your individual needs.
Check out our website for more details about the services we can provide
Choices Homecare (Kirklees & Wakefield) has a Review Score of 9.2 (9.152) out of 10, based on 9 reviews in the last 2 years. Over all time Choices Homecare (Kirklees & Wakefield) has 14 reviews.
Review from M K (Son of Client) published on 3 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for your lovely review and for taking the time to submit it. Your feedback is appreciated and will be passed on to the staff involved to assist in acknowledging all of their hard work. Thanks again for your kind comments!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J E (Client) published on 1 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you for your lovely review, our carers are trained to deliver the best person-centred approach and care delivery and this review will mean a lot to them as it does to us all at here Choices Homecare.
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Treated with Dignity
Value for Money
Review from M L (Wife of Client) published on 25 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you for your comments. I am pleased you find the carers kind. Unfortunately, if sickness prevents us from sending a regular carer we have to send another to ensure care needs are met. The carers have full access to each personal care plan so you should not need instruct them and I am sorry you have had to do this. Regarding charging, we only charge the local authority what we deliver in-line with our policies and procedures. If I can be of any assistance advising you further please do not hesitate to contact me directly.
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Review from A M (Client) published on 19 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with making future improvements. Thank you for your kind comments!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Betty F (Client) published on 6 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received to support us with future improvements. We are pleased that you find our staff kind, respectful and pleasant and your feedback will be passed on to the Care Workers involved, with a thank you for all of their hard work. Thanks again for your kind comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Albert T (Client) assisted by family/friend published on 20 September 2023
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We have been in touch to discuss your comments further and understand that you are generally happy with the care you receive. We are sorry that at times you feel 'insufficient attention is given to administering meals' but understand that meals are sometimes left to defrost in the fridge, to ensure they are ready for preparation at meal times and that this can sometimes appear as though they are just being left in the fridge on a regular basis. Please feel welcome to contact the office (on your usual local number) should there ever be anything you (or your family) would like to discuss; please rest assured that we will do everything we can to try and help you and put plans in place in order to resolve a situation should this be required. Thanks again for reviewing us through Homecare.co.uk.
Staff
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Value for Money
Review from Paul H (Son of Client) published on 8 September 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thanks for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We are pleased you are happy with the service received from the first team of care workers you mention, but are sorry that you have found the second team of care workers less consistent/experienced. Your feedback has been passed on to the service manager, who has now been in touch to discuss any concerns you may have; please be assured that we will do our utmost to ensure any issues are fully resolved as soon as possible. Thanks again for completing your review.
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Treated with Dignity
Value for Money
Review from L S (Client) published on 7 September 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive & negative) to assist us in making future improvements to our services. We are so pleased you are happy with the care workers who visit you and that you find them consistent, professional and friendly. Thanks again for your kind comments!
Staff
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Management
Treated with Dignity
Value for Money
Review from Keith S (Husband of Client) published on 4 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)
Thank you so much for your kind words! We're thrilled to hear that we exceed your expectations and that our wonderful team take such good care of your wife! Your recommendation means a lot to us, and we're here to continue providing top-notch service and support whenever you need it!
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Review from D M (Client) published on 15 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through homecare.co.uk. We really appreciate all feedback received and are pleased you find our staff friendly and that they provide you with company. Thanks again for your lovely review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael W (Next of Kin) published on 6 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive & negative), to assist us in improving our services even further in the future. We are so pleased that you find our staff very helpful, pleasant & reliable and that you are happy with the service we provide. Thanks again for your lovely comments!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J M (Client) published on 24 November 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to review us through Homecare.co.uk - you've made our day! Thank you for your lovely feedback, we really appreciate all feedback received (both positive and negative), to assist us in continuing to improve our services in the future. Thanks again for your time taken.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brenda S (Client) published on 27 October 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for taking the time to complete your review and thank you for the lovely feedback. We really appreciate all feedback (both positive and negative) to assist us in improving our services even further in the future. Thanks again for your kind comments!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M C (Son of Client) published on 1 March 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)
Thank you for the fantastic feedback you have given us (and for your time taken to complete a review), we really appreciate all feedback received to support us with improving our services further in the future. Thanks again for your kind comments!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.152) out of 10 for Choices Homecare (Kirklees & Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.352 for Choices Homecare (Kirklees & Wakefield) is calculated as follows: ( (29 Excellents x 5) + (15 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 54 Ratings = 4.352
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Choices Homecare (Kirklees & Wakefield) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2022
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Job Title: Registered Manager
Joined: 2011
A registered manager is a person responsible for the day-to-day running of a homecare or domiciliary care service. They are responsible for ensuring that the service meets all legal and regulatory requirements and that it provides quality care for their care recipients.
Job Title: Care Coordinator
Joined: 2021
To support the Registered Manager to deliver a safe service. To help to motivate staff, handle administrative duties, and assess staff performance. To work as part of a team and support service users to maximise their choice and independence within the service. Ensure quality assurance of the care being provided to the service users in their own homes is in accordance with statutory and Choices Homecare requirements. To supervise and manage the home care assistants delivering packages of social care to service users in line with agreed personalised care packages. Ensure that standards are maintained in order to retain the identity and dignity of each service user.
Job Title: Care Coordinator
Joined: 2022
To support the Registered Manager to deliver a safe service. To help to motivate staff, handle administrative duties, and assess staff performance. To work as part of a team and support service users to maximise their choice and independence within the service.
Ensure quality assurance of the care being provided to the service users in their own homes is in accordance with statutory and Choices Homecare requirements. To supervise and manage the home care assistants delivering packages of social care to service users in line with agreed personalised care packages. Ensure that standards are maintained in order to retain the identity and dignity of each service user.
Job Title: Care Coordinator
Joined: 2023
To support the Registered Manager to deliver a safe service. To help to motivate staff, handle administrative duties, and assess staff performance. To work as part of a team and support service users to maximise their choice and independence within the service.
Ensure quality assurance of the care being provided to the service users in their own homes is in accordance with statutory and Choices Homecare requirements. To supervise and manage the home care assistants delivering packages of social care to service users in line with agreed personalised care packages. Ensure that standards are maintained in order to retain the identity and dignity
of each service user.
Job Title: Assessment and Review Officer
Joined: 2014
The purpose of my role is to assess and review Service Users' needs, provide welcome meetings create person-centred care plans and risk assessments, based on Service users' preferences and ensure that our records are also kept up to date, to support us in providing the best possible care to our service users in line with our company Vision and PRIDE Values.
I visit all new service users in the area to initially welcome them to Choices Homecare and to discuss and complete their care plans (which are reviewed on a regular basis, particularly if things change); these are tailored to each service user's own individual needs.
I enjoy carrying out my role and meeting service users and their family members and always strive to support them in receiving the best possible care we can provide.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Kirklees & Wakefield) to verify any information. View our terms and conditions. Choices Homecare (Kirklees & Wakefield) has a Platinum Service – more info.
