Choices Homecare (Kirklees & Wakefield)

Unit 3, Midgley Business Park, Bar Lane, Midgeley, Wakefield WF4 4JJ
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9.3 17 Reviews
  • Choices Homecare (Kirklees & Wakefield), Wakefield
Choices Homecare provide person centred care and support to older and vulnerable adults with a long standing history of caring for people in the Wakefield and North Kirklees areas.

Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', their compassionate and trained care and support workers support people to live in their own homes for longer and demonstrate their company values - 'to deliver a service to be proud of'.

A full range of homecare services is available, they can provide support with personal care, showering and bathing, meal preparation, medication assistance, respite sitting whilst a main carer or family member goes out, assistance to go out and light domestic duties and shopping. They can also support with safety check visits whilst family are away on holiday. Staff are trained to provide support for adults who live with dementia, learning or other disabilities and much more.

Choices professionals work to outcome-focused goals and to support maximum choice, control and independence with each client they attend. Each care plan is tailored to the service user's own individual needs and, if you get in touch, they will do their very best to help you.

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Care Provided by Choices Homecare (Kirklees & Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anthea Stuart (Registered Manager)

Funding & Fees Guide for Choices Homecare (Kirklees & Wakefield)

  • Prices

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Kirklees & Wakefield) Reviews (17)

9.3

Choices Homecare (Kirklees & Wakefield) has a Review Score of 9.3 (9.250) out of 10, based on 12 reviews in the last 2 years. Over all time Choices Homecare (Kirklees & Wakefield) has 17 reviews.

Overall Experience

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Review from Ian S (Client) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the carers mainly very good, but the person responsible for scheduling the carer times of visiting clients is totally wrong my carers come mainly nearer the time that they should come but at weekends sometimes hit and miss or I don't get any carers at all without warning that they are not
coming or rescheduled and replace a carer that was supposed to have come but changed it without me knowing who I am going to get. It seams that this scheduler should come and see for himself on what mess he is doing to us clients schedules and also the carers too, if he don't then it's just going to get worse.

Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)

Thank you for your feedback which is much appreciated. I am pleased that you are happy with the carers that visit you through out the week , Unfortunately at times of staff absences or Annual Leave a different carer is allocated at short notice to ensure that our duty of care is fulfilled. We are currently recruiting carers so it is expected that all weekend visits will be permanently covered and schedules will then reflect a more settled service for all.


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Review from P W (Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are very good but some not so much times for meals vary which does not help my diabetes but on the whole they are very helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us on Homecare.co.uk, we're really pleased that you find most of our care workers very good but are sorry to hear your comments around meals and mealtimes. This feedback has been passed on to the service manager to enable them to check into this further for you but if you have any issues in the future please do not hesitate to contact the office on the usual telephone number. Thanks again for letting us have your feedback!


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Review from Shirley S (Daughter of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy regarding the care my mum is receiving. Choices Homecare have provided my mum with a few regular carers which has enabled them to know my mums needs, her ways and likes and dislikes therefore providing continuation and good standard of care and developing a good professional relationship with
mum. Occasionally carers who are not so familiar with my mum have difficulty identifying her memory loss/dementia which could affect. The carers do not hesitate to inform me if there are any issues with um and management always available for my to contact by email or phone always very helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive & negative) to assist us with future improvements. We're really pleased that you are happy with the care your mum is receiving and apologise for having to send different care workers sometimes; unfortunately this is unavoidable occasionally due to holidays or sickness but we do our best to maintain continuity for all. Thanks again for your the great feedback received.


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Review from M K (Son of Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After another year of care by Choices for my Mum, I can thank you for the wonderful support and care you have provided. Mum is always happy to see the carers every day, they keep her smiling and happy. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for your lovely review and for taking the time to submit it. Your feedback is appreciated and will be passed on to the staff involved to assist in acknowledging all of their hard work. Thanks again for your kind comments!


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Review from J E (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)

Thank you for your lovely review, our carers are trained to deliver the best person-centred approach and care delivery and this review will mean a lot to them as it does to us all at here Choices Homecare.


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Review from M L (Wife of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would be good to receive a couple of the same carers as I have to instruct them if they haven't been before. But all the carers are very kind. Also, I still get charged even if I have had to cancel due to illness or hospital appointments. Hopefully, I'll get a refund!

Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)

Thank you for your comments. I am pleased you find the carers kind. Unfortunately, if sickness prevents us from sending a regular carer we have to send another to ensure care needs are met. The carers have full access to each personal care plan so you should not need instruct them and I am sorry you have had to do this. Regarding charging, we only charge the local authority what we deliver in-line with our policies and procedures. If I can be of any assistance advising you further please do not hesitate to contact me directly.


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Review from A M (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and grateful to all the carers.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us with making future improvements. Thank you for your kind comments!


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Review from Betty F (Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers I have now can be summed up as kind, respectful and pleasant. Helpful in all aspects of care, exactly what is needed, especially considering the very long hours they put in and I suspect with not well paid.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received to support us with future improvements. We are pleased that you find our staff kind, respectful and pleasant and your feedback will be passed on to the Care Workers involved, with a thank you for all of their hard work. Thanks again for your kind comments.


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Review from Albert T (Client) assisted by family/friend published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers are diligent and attentive.
Not enough attention is given to administering meals.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We have been in touch to discuss your comments further and understand that you are generally happy with the care you receive. We are sorry that at times you feel 'insufficient attention is given to administering meals' but understand that meals are sometimes left to defrost in the fridge, to ensure they are ready for preparation at meal times and that this can sometimes appear as though they are just being left in the fridge on a regular basis. Please feel welcome to contact the office (on your usual local number) should there ever be anything you (or your family) would like to discuss; please rest assured that we will do everything we can to try and help you and put plans in place in order to resolve a situation should this be required. Thanks again for reviewing us through Homecare.co.uk.


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Review from Paul H (Son of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have two care teams sharing duties. The first team have been consistent from day one and seem experienced and are very good. The second shift has been covered by a wide mix of staff who seem less experienced/proficient although we now seem to have two more regular staff for the second shift who will
hopefully grow into the role as they become more familiar with my mother.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thanks for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements to our services. We are pleased you are happy with the service received from the first team of care workers you mention, but are sorry that you have found the second team of care workers less consistent/experienced. Your feedback has been passed on to the service manager, who has now been in touch to discuss any concerns you may have; please be assured that we will do our utmost to ensure any issues are fully resolved as soon as possible. Thanks again for completing your review.


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Review from L S (Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Choices Specialist Community Care and Support have been my care provider for three months, I like the fact that I have a consistent care team. The carers are knowledgeable, professional, approachable and friendly.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive & negative) to assist us in making future improvements to our services. We are so pleased you are happy with the care workers who visit you and that you find them consistent, professional and friendly. Thanks again for your kind comments!


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Review from Keith S (Husband of Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company exceeds all my expectations, from the top to the wonderful people who take care of my wife. Would highly recommend Choices to all!

Reply from Anthea Stuart, Registered Manager at Choices Homecare (Kirklees & Wakefield)

Thank you so much for your kind words! We're thrilled to hear that we exceed your expectations and that our wonderful team take such good care of your wife! Your recommendation means a lot to us, and we're here to continue providing top-notch service and support whenever you need it!


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Review from D M (Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff who come four times per day to help me and keep me company during the time spent.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us through homecare.co.uk. We really appreciate all feedback received and are pleased you find our staff friendly and that they provide you with company. Thanks again for your lovely review.


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Review from Michael W (Next of Kin) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are very helpful and are also pleasant when visiting. Nothing is too much trouble. Very reliable, no problems at all. Very happy.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive & negative), to assist us in improving our services even further in the future. We are so pleased that you find our staff very helpful, pleasant & reliable and that you are happy with the service we provide. Thanks again for your lovely comments!


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Review from J M (Client) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic. I can not recommend enough.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to review us through Homecare.co.uk - you've made our day! Thank you for your lovely feedback, we really appreciate all feedback received (both positive and negative), to assist us in continuing to improve our services in the future. Thanks again for your time taken.


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Review from Brenda S (Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I get from Choices Specialist Community Care & Support. Nothing is too much for them to do. I am really pleased with my care.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for taking the time to complete your review and thank you for the lovely feedback. We really appreciate all feedback (both positive and negative) to assist us in improving our services even further in the future. Thanks again for your kind comments!


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Review from M C (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my parents receive is exemplary and we cannot praise and thank Choices Specialist Community Care & Support enough. The carers are dependable, caring and always turn up with cheerful and pleasant attitudes.
Carers that really do care!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Kirklees & Wakefield)

Thank you for the fantastic feedback you have given us (and for your time taken to complete a review), we really appreciate all feedback received to support us with improving our services further in the future. Thanks again for your kind comments!


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Choices Homecare (Kirklees & Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Choices Homecare (Kirklees & Wakefield) is calculated as follows: ( (33 Excellents x 5) + (26 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Kirklees & Wakefield) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Anthea

Anthea Stuart

Job Title: Registered Manager

Joined: 2011

A registered manager is a person responsible for the day-to-day running of a homecare or domiciliary care service. They are responsible for ensuring that the service meets all legal and regulatory requirements and that it provides quality care for their care recipients.


Lisa

Lisa Bellamy

Job Title: Care Coordinator

Joined: 2021

To support the Registered Manager to deliver a safe service. To help to motivate staff, handle administrative duties, and assess staff performance. To work as part of a team and support service users to maximise their choice and independence within the service. Ensure quality assurance of the care being provided to the service users in their own homes is in accordance with statutory and Choices Homecare requirements. To supervise and manage the home care assistants delivering packages of social care to service users in line with agreed personalised care packages. Ensure that standards are maintained in order to retain the identity and dignity of each service user.


Joanne

Joanne Nunns

Job Title: Assessment and Review Officer - Wakefield Area

Joined: 2014

The purpose of my role is to assess and review Service Users' needs, provide welcome meetings create person-centred care plans and risk assessments, based on Service users' preferences and ensure that our records are also kept up to date, to support us in providing the best possible care to our service users in line with our company Vision and PRIDE Values.


I visit all new service users in the area to initially welcome them to Choices Homecare and to discuss and complete their care plans (which are reviewed on a regular basis, particularly if things change); these are tailored to each service user's own individual needs.


I enjoy carrying out my role and meeting service users and their family members and always strive to support them in receiving the best possible care we can provide.


Frequently Asked Questions about Choices Homecare (Kirklees & Wakefield)

What Type of Services does Choices Homecare (Kirklees & Wakefield) offer?

Choices Homecare (Kirklees & Wakefield) offers Home Care.

How many Carers does Choices Homecare (Kirklees & Wakefield) employ?

Choices Homecare (Kirklees & Wakefield) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Kirklees & Wakefield) to verify any information. View our terms and conditions. Choices Homecare (Kirklees & Wakefield) has a Platinum Service – more info.