A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Quatro House, 3 Lyon House, Frimley, Camberley GU16 7ER
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9.7 12 Reviews
  • A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater), Camberley
A & T Caring Services is a Care Quality Commission Home Care Agency based in Camberley - Surrey, They are specialist providers of both Domiciliary care and 24-hour live-in care. The team have been supporting people to live independently in their own homes for the past 7 years.



The agency is firmly rooted in the community. The team believe that connections with the community are an integral part of who A & T Caring Services are. They aim to value each client for who they are as an individual and provide joy and comfort to their everyday lives. The Carers are trained to provide the very best individually tailored support, which is completely unique to you and your requirements, whether you need regular visits throughout the week which can start from 30mins or 45mins or 1 hour to help you keep on top of your household chores, or more intensive live-in support for a complex condition.

Team members go the extra mile for the clients they care for. They are committed to enabling clients to live healthily and happily at home and to help them to stay out of hospitals when possible.

Show A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) on the Map

Care Provided by A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emily Williams (Registered Manager)

Funding & Fees Guide for A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

  • Prices

  • Live in £1300 + per week depending on assessment
    Hourly Rate from £25.44-£32.12
    45 mins - from £21.73 - £28.09
    30 mins - from £19.60-£24.91

  • Mileage charges are incorporated into the rate charged per session.

A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) Reviews (12)

9.7

A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) has a Review Score of 9.7 (9.737) out of 10, based on 10 reviews in the last 2 years. Over all time A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
  • 0
  • 0

Date Published

12
6
6
10
2

Review from I W (Mother of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with our new carers, our son can find meeting new people difficult, however they were smiley, happy and patient with him, taking their time to understand him and encouraging him to talk and join in.

Reply from Emily Williams, Registered Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you so much for your kind words! We're thrilled to hear that your son had a positive experience with our carers. They truly enjoy spending time with him and are always excited to support him in any way they can. They love getting to know him better and appreciate how unique and special he is. We look forward to many more wonderful moments together!


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Review from J F (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A & T Caring Services have been looking after Mum for several weeks now.
I have nothing but praise for them, the manager and all the team are professional caring, friendly and great with communication.
I would highly recommend them and we will continue to use them for Mum.
She is very happy with
them.

Reply from Emily Williams, Registered Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you so much for your kind words! We're so happy to hear that Mum is enjoying her care and that our team has been able to provide the support she needs. Your recommendation means the world to us and will continue to do our best to make sure she receives the best care possible. We truly appreciate your trust in A & T Caring Services!


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Review from Linda G (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always reliable, trustworthy friendly and considerate with my mum. They were always personable with her and got to know her very well which grew into a very good relationship between them. I would recommend A & T's services for any care and support required, your staff are a credit to
themselves.

Reply from Emily Williams, Registered Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you so much for your kind words! We're thrilled to hear that our carers were able to build such a strong relationship with your mum. It's wonderful to know that their reliability and compassion made a positive impact. We truly appreciate your recommendation and will continue to strive for excellence in our care.


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Review from John B (Son of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was really well looked after by the carers from A and T Caring Services.
Always interacted with Dad and nothing was a problem.
The carers always made sure Dad had everything he needed before they left.
On one occasion, Dad needed the commode and the carer was not due for 2 to 3 hours one
Sunday morning I contacted one of the carers to see if could pop back to assist and was so helpful and both Dad and I were so very grateful.

Reply from Emily Williams, Registered Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you so much for your kind words. It was truly a pleasure to look after your dad and we're so glad to hear he felt well cared for. We always strive to ensure that our clients are comfortable and supported and I'm delighted we could assist you both in that moment. Your appreciation means a lot to us.


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Review from A B (Client) assisted by family/friend published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy and cheerful. Very helpful and do all that is requested. We have a laugh with staff on a daily basis. Very happy with the service they give.

Reply from Emily Williams, Registered Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you so much for your kind words! We truly appreciate your positive feedback. It's wonderful to hear that you enjoy the cheerful and helpful service from our team. We're thrilled to know that we're making your experience enjoyable, and we look forward to continuing to support you with a smile!


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Review from Carol J (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff visiting my Mum three times daily were always very positive and treated my Mum with great care. They laughed at the same jokes she told them on each visit even though they had heard them many times before. They knew what she liked doing and asked her about her favourite football team. I would
recommend A & T's services for their care and support.

Reply from Emily Williams, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you so much for taking the time to share your experiences regarding the care we provided to your mum. It is heartwarming to hear such positive feedback and we are truly grateful for your kind words. We strive to create a warm and supportive environment for all our clients and it's reassuring to know that our team's efforts to engage with your mum in a meaningful way have been so well received. We believe in treating each person we care for as part of our extended family and it's wonderful to hear that our staff's interactions, particularly their enjoyment of your mum's humor and their discussions about her favorite football team, have had such a positive impact. Your recommendation means a great deal to us and serves as a powerful affirmation of our commitment to delivering high-quality care. We will certainly pass your compliments along to the team members who visited mum.


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Review from S T (Wife of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff - one outstanding member of staff was very professional and well above the others in knowing what to do.
I was not happy with the driver who sometimes drove the staff, who pushed himself into my house (without a mask), wanting to use my toilet.
He attempted to do it a second time
when I wouldn't let him in my house. This was very upsetting.
Otherwise, the care staff were good.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you for taking the time to review us, it's nice to know that you found our carers caring and one of them outstanding. You will be glad to know that we spoke to our driver about using the clients' toilets and the importance of wearing a mask in clients' houses and ever since then we have never had a complaint from anyone else.


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Review from G B (Husband of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always polite and considerate.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you for your kind words; we will share this review with our staff.


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Review from H F (Granddaughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care that my grandmother has been receiving. The care staff have been very attentive and proactive in ensuring my grandmother is being well looked after.
We would happily recommend A & T's services!

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you for your kind words; we are pleased to hear that you are satisfied with the care.


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Review from Maureen H (Wife of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and excellent service. I am so grateful to my husband’s carer for his professionalism support and great kindness, he helped us through a very difficult time and I shall always remember him for that.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you for your kind words, we are glad you found our service professional.


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Review from D M (Client) assisted by family/friend published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The pleasant and friendly staff are always very kind, considerate and patient, happy to chat to me and my wife and treat us with respect. My condition means that placement of rotunda and wheelchair has to be very precise when making transfers. They were quick to learn use of rotunda and ceiling hoist
and take care to keep me safe when transferring. Arrival timings, though variable are reasonably accurate and they usually notify us if they are delayed but it is not always clear who will arrive. We are happy with the care and service that we receive.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you for taking the time to review the care given. We appreciate your support. You will be pleased to know that we are introducing a rota system that will inform you in advance of the carer attending to you.


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Review from B G (Wife of Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my husband was given was excellent. The ladies that came to our home were very kind, gentle and most of all, aware of his needs. He used to look forward to them coming. Thanks again.

Reply from Andrew Nyabango, Manager at A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

Thank you for your kind words and for taking the time to review us.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) is calculated as follows: ( (44 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 57 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Emily

Emily

Job Title: Registered Manager

Joined: 2019

Hi,
I'm Emily, I have worked with A&T Caring Services since Feb 2019, however I only joined the Surrey Team as a Registered Manager in November 2024.


When I started working with A&T Caring Services I started as a domiciliary carer and gradually worked my way up to my current position.


My passion for care and providing high-standard care has never wavered and it is our aim to continuously provide all of our clients and their families with this level of dedication, compassion, and professionalism, ensuring their well-being, comfort and peace of mind at every step.


Andrew

Andrew Nybango

Job Title: Registered Manager

Joined: 2002

Andrew has worked in health care as a professional for more than 20 years. Currently is a Registered Manager for A & T Caring Services Ltd (Surrey Branch).


Andrew

Andrew

Job Title: Care Coordinator

Joined: 2024

Hi
I'm Andrew


Frequently Asked Questions about A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater)

What Type of Services does A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) offer?

A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) offers Home Care.

How many Carers does A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) employ?

A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) to verify any information. View our terms and conditions. A & T Caring Services - Domiciliary and Live - In Care (Camberley, Ashe Vale, Bagshot, Farnborough, Lightwater) has a Platinum Service – more info.