Helping Hands Home Care (Christchurch)

9 Souhtbourne Grove, Southbourne, Bournemouth BH6 3QS
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8.0 4 Reviews
  • Helping Hands Home Care (Christchurch), Bournemouth
Helping Hands Christchurch & Bournemouth is a branch of Helping Hands covering the BH1, BH2, BH3, BH4, BH8, BH9 & BH10 postcodes.

Helping Hands Christchurch strives to deliver excellent care to the customers in its area, and can deliver packages from as little as 30 minutes on an ad-hoc basis, up to companionship or day sits, overnight care, and any variation of hours to give customers the exact care that they need.

The dedicated team can support you with medication support, daily errands, companionship, domestic support around the house, dementia care, hospital discharge, and much more. Every care package is individually assessed and tailored to the person receiving the care.

The registered branch for Helping hands Christchurch & Bournemouth is Helping Hands Dorset, located currently at Unit C8, Arena Business Centre, 9 Nimrod Way, Ferndown, BH21 7SH.

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Care Provided by Helping Hands Home Care (Christchurch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natalie Dobson (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Christchurch)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Christchurch) Reviews (4)

8.0

Helping Hands Home Care (Christchurch) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Christchurch) has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
1
1
1
3

Review from C S (Daughter of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care, thank you so much for all of the help you are giving my mum. The carers are always friendly, caring and very professional. My mum enjoys their visits and a chat. The office staff are always helpful if I need to phone about anything. It is peace of mind to know that there is
always a carer going to visit my mum morning and night. Thank you.

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Management

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Value for Money

Review from Roz H (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only lovely things to say about the care she is receiving from Helping Hands. They go the extra mile within the time frame they have been given for the visit. It has taken the stress away knowing my mum is being cared for, looked after by an excellent team and who can be relied on coming
in on a set time and day.

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Review from David B (Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and service provided by a member of staff and her team has been very good throughout. They have helped us and my parents out extremely well, in what has been a very difficult time. A number of the carers are very popular with my parents, one in particular. With my mother’s development of dementia
and my father’s old age we have found a member of staff and her team to be reliable and very supportive in both the care that they provide to my parents as well as helpful in sorting various arrangements out.

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Review from Keith W (Husband of Client) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New to Helping Hands Home Care (Christchurch & Bournemouth) from March 2021, having previously received care for my wife for 25 years. Very caring carers with an excellent manager who is well respected by her team. The manager is outstanding and has been keen to ensure my wife's needs are well met by
"leading from the front" and making sure her care team are fully trained and competent to deal with my wife's complex issues. Areas below that are marked good as opposed to excellent are because carers have been learning about their new client, but there are no concerns.

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Management

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Helping Hands Home Care (Christchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Christchurch) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Christchurch) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Natalie

Natalie Dobson

Job Title: Branch Care Manager

About me


Hello, I am responsible for managing the team at Helping Hands Christchurch, which includes both the office team and our amazing team of carers who deliver care every day to enable our service users to remain in their own homes. Care is at the heart of everything we do, regardless of whether the team are working face to face delivering care or working tirelessly behind the scenes to make sure everyone is safe. We work alongside a variety of healthcare professionals to ensure we provide the highest quality of care, and support as many people as we possibly can.


My journey in care started whilst I was studying at university. I have worked with Helping Hands for over three years, working in various roles in both West Sussex and Dorset. I am extremely passionate about domiciliary care and enhancing the quality of our customers' lives to remain in their own homes, surrounded by loved ones. I find it extremely rewarding when we achieve a positive outcome for someone we support and their family and also support our team to deliver the best care possible.


Experience and expertise


I completed an undergraduate and postgraduate in Sport and Exercise Psychology whilst I started working as a carer and my love for care developed from there. I continued my journey in care as a Care and Training Practitioner, Care Coordinator and most recently, a Branch Care Manager. I am currently working towards the Level 5 Diploma in Leadership and Management for Adult Care.


Why I chose Helping Hands


I have worked at Helping Hands for over three years and I have worked in many roles, progressing into a Care and Training Practitioner, Care Coordinator and Branch Care Manager. Helping Hands are extremely supportive and there is a wide range of resources to support our carers, customers and office team. Kindness is celebrated throughout the whole company and underpins one of our key foundations.


Frequently Asked Questions about Helping Hands Home Care (Christchurch)

What Type of Services does Helping Hands Home Care (Christchurch) offer?

Helping Hands Home Care (Christchurch) offers Home Care.

How many Carers does Helping Hands Home Care (Christchurch) employ?

Helping Hands Home Care (Christchurch) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Christchurch) to verify any information. View our terms and conditions. Helping Hands Home Care (Christchurch) has a Platinum Service – more info.