Walfinch Mid & South Buckinghamshire

Devonshire House, 1 Cliveden Office Village, Lancaster Road, High Wycombe HP12 3YZ
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9.2 9 Reviews
  • Walfinch Mid & South Buckinghamshire, High Wycombe
The office of Walfinch Mid & South Buckinghamshire provides hourly care support across the towns and villages of Buckinghamshire, focusing on promoting independence, dignity and respect, and enhancing the quality of life of their clients through a wide range of care services which allows people to stay living in their own homes.

Their support workers can help with the following:

•        Collecting & delivering medicine
•        Shopping
•        General welfare checks
•        Housekeeping
•        Personal care and companionship.

Walfinch's trained staff ensure that around the clock care from 1 hour up to 24 hours 7-days a week can be delivered, and their mission is to keep people living independently and happily in their own homes through the provision of high-quality care support to enable this. They help clients with Dementia, Parkinson’s disease, MS as well as complex needs, to those needing additional support following discharge from hospital or those that would like home help or companionship.

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Care Provided by Walfinch Mid & South Buckinghamshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Greg Renk (Managing Director)

Funding & Fees Guide for Walfinch Mid & South Buckinghamshire

  • Prices

  • £32.00 per hour

  • 45 mins and 30 mins visit options are also available.

Walfinch Mid & South Buckinghamshire Reviews (9)

9.2

Walfinch Mid & South Buckinghamshire has a Review Score of 9.2 (9.207) out of 10, based on 4 reviews in the last 2 years. Over all time Walfinch Mid & South Buckinghamshire has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
2
2
4
5

Review from H V (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walfinch helped looked after Mum for a year until her recent death. We had them in every morning for half an hour to attend to her personal needs.
They were wonderful. Unfailingly cheerful and very professional. Several carers became Mums friends and she looked forward to their visit.
Walfinch were
very professional as an organisation and there was always someone on the end of the phone when needed. They were flexible when we had to put Mum into respite care and overall we were delighted with the service. Simply put, we couldn't have given Mum a home with us without their help. It meant so much to us.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you, we are so pleased to have been able to play such a vital part in Mum being able to stay at home for so long.


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Review from Sharon F (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Walfinch Mid and South Buckinghamshire Home Care Provider highly enough. My mother lives with Alzheimer's and has been a client for several years now. The care given is wonderful. The carers take time and care in looking after my mother's personal care needs. They sing to her and
chat to her and always make her personal care time a happy time for her. They ensure she looks lovely by attending to the little things that are important to the client, like a pretty hair accessory and scarf.
As a family, we know Mum is happy and settled with the care she receives. Thank you Walfinch! We could not be without you.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you Sharon, that is so great to hear. Looking after your mother is a privilege for all the team.


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Review from C P (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Walfinch to a friend. They are good value for money. The carers are friendly and always try to help us - a few of the team go the extra mile to make us comfortable. Any problems we have encountered have been satisfactorily resolved.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review.
Delivering a flexible service and going the extra mile to ensure any day-to-day issues are resolved is a key part of our manager roles and all staff training.


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Review from K S (Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Walfinch now for coming up to a year and I have no complaints. I find the carers are very good at their job and they are very caring. I haven’t really had any problems with them and nothing is really a problem, they all do what they can for you. This is the second clear company I have
and I must admit that this care company is marvellous with everything that they do and they’re not in a rush and they take time to explain everything to you. They are such a great bunch of men and women and I am very thankful for all they do for me and appreciate everything. I would like to thank the managing director and all your staff, you’re doing a fantastic job and it’s nice to feel you are human and not just a number.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your kind words, our care staff go to great lengths to ensure their support is the best possible every day, so they will be so pleased to receive such great feedback.


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Review from A W (Son of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service and care that Walfinch give to our mother. The carers and management are very kind and courteous to our needs and nothing is too much trouble if we have to make contact to make any changes to visits or the care plan. We have been with Walfinch for nearly two years
now and would have no hesitation in recommending them to anyone looking for care.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you. It is a pleasure for all of our team to work with you and your family to provide the care and support to your Mother.


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Review from John B (Husband of Client) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the service and care that Walfinch has provided for my wife over the last few months. Both carers and management have provided a good service. The carers are very kind and caring and take care of all her personal needs. Apart from the occasional timekeeping not being as on
schedule due to carers being delayed, I am generally very happy with the service.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review and I am very happy you are pleased with the Walfinch service. Occasionally our care staff will be delayed by a previous call running over or road conditions that are outside our control. We have a process in place where we will call our clients if this is the case, and inform them of our delay if it is going to be more than a few minutes.


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Review from Tony S (Son of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So far good service. Friendly staff and helpful, only been using these carers for about 3 months, was very happy with the manager who came out to see me for the assessment and told us when they could start.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you so much for your positive review. Full interaction between our client families, managers and care staff is really important.


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Review from Mark H (Son of Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the son and power of attorney of my mother. In May 2021 her existing care provider, suddenly and abruptly, closed down. Walfinch, having had the experience of my mother when staff worked for the predecessor, were very keen to extend their care and help to us. The transfer went smoothly. In December,
my mother went into hospital, unable to move her legs. On release, she could move but had other complications that we were not informed of. Over Christmas, our time was wretched but was made better by the care and professionalism of the Walfinch staff - well trained, respectful and caring. They do, at times, a difficult job; well recommended.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review. We ensure that all our carers are fully trained to the highest standards and that our support is delivered with the utmost level of respect and care.


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Review from K M (Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Walfinch services since May 2021. We find the team helpful and professional. Any change to the rota are communicated quickly and they do their best to be flexible. The times of the calls, which is of particular importance to us, is very reliable.
The carers themselves are kind and
considerate with high attention to detail and, in these Covid times, their hygiene regimen is very good.

Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for the positive feedback. We are really pleased you are happy with our service. It is our priority to be reliable on call times, as we recognise how important this is to all those we support.


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Current Review Score: 9.2 (9.207)

Overview of Review Score

The Review Score of 9.2 (9.207) out of 10 for Walfinch Mid & South Buckinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Walfinch Mid & South Buckinghamshire is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Mid & South Buckinghamshire is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Greg

Greg Renk

Job Title: Managing Director

Joined: 2017

“I am delighted to be in a position where I have the opportunity to make a real difference in the lives of individuals that need support in their homes within the towns and villages of Mid & South Buckinghamshire.


Having spent many years providing services to the corporate business sector both nationally and globally, I recognise the importance of striving to deliver the highest possible quality and support, and my role as owner now brings an exciting and rewarding opportunity to do this and make a real contribution to families and local communities.


Building upon the excellent Walfinch national reputation, my priority will be to allow individuals to remain happily independent in their own homes.


When time allows I enjoy all sports, along with walking in the Chilterns, the Cotswolds, the Lake District, and the Alps.”


Frequently Asked Questions about Walfinch Mid & South Buckinghamshire

What Type of Services does Walfinch Mid & South Buckinghamshire offer?

Walfinch Mid & South Buckinghamshire offers Home Care.

How many Carers does Walfinch Mid & South Buckinghamshire employ?

Walfinch Mid & South Buckinghamshire employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Mid & South Buckinghamshire to verify any information. View our terms and conditions. Walfinch Mid & South Buckinghamshire has a Platinum Service – more info.