Dependable Health Care Ltd

Unit 20, Ray Street Enterprise Centre, Ray Street, Huddersfield HD1 6BL
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9.9 17 Reviews
  • Dependable Health Care Ltd, Huddersfield
Dependable Health Care, based in Huddersfield, provides dignified home care services to people.

Staff provide reliable, compassionate care with a smile on their face to people living in their own homes.

Home care staff build trusted, good relationships with the people they support by always taking their needs and wishes into account.

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Care Provided by Dependable Health Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dependable Health Care Ltd
  • Person in charge
  • Pilot Muzanenhamo (Manager)

Dependable Health Care Ltd Reviews (17)

9.9

Dependable Health Care Ltd has a Review Score of 9.9 (9.885) out of 10, based on 17 reviews in the last 2 years. Over all time Dependable Health Care Ltd has 17 reviews.

Overall Experience

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Date Published

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Review from M W (Mother of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are brilliant with my mum she is 93 this year they make her laugh take brilliant care of her they ring if any questions to do with her couldn't ask for better people would recommend to anyone.they talk about anything she wants .

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Review from D P (Son of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is very good. But one carer is not as caring, sometimes my mother doesn't feel safe, or comfortable. She also doesn't listen to what we are telling her, we have to tell her 2 or 3 times.

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Review from Tina W (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so good who come to attend to my dad. He can sometimes be a bit difficult but they deal with it with ease. They are respectful at all times and care so much for their clients. A special mention goes to his carer who dad loves she entertains him with her beautiful singing and is such a happy
lady she brings a ray of sunshine into dads day.

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Review from Tracy K (Sister of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent looking after my sister. They can t do any better. Please make sure you tell them what we have said. I have never seen such willing carers and friendly and experienced. Well done extremely fantastic care for my sister.

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Review from Steve A (Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Four visits a day. Overall good. Lots of changes with staff but still no issues. Work was carried out as expected and help was given when needed. Friendly and as importantly friendly with my dogs. Enjoy the social calls and look forward to going further afield in the future.

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Review from M S (Wife of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was and continue to be delighted with dependable care from the first day right through to present day in April 24. The staff are all friendly and eager to help my husband and myself. If I'm unsure about anything we are able to discuss what's changed and review what needs to change in his cares. I
love them all. They look after him well on sits when I go shopping, this is a big thing for me to be able to trust anyone when I'm not there. Recently all the staff who came have had to put up with our home being upside down as I've decorated and moved Bob into the big bedroom to make life easier for us all and all the equipment in use. They have been brilliant through it all.. no complaints here.

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Review from I F (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never having had care before and being apprehensive, I can say that with Dependable Health Care I have received courtesy, understanding and good care. That is also easy access to management who can iron out any little problems. As my condition is long term I hope to continue with Dependable.

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Review from Andrew S (Son of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had three carers who prepared his lunch, helped him to bed and helped him to have a regular shower. Their small number of carers, meant that my father had consistency of care.
The three carers were consistently thoughtful, respectful and gentle with him and took the time to ask about his
life history, preferences and any concerns I had on my father's medical condition.
Their gentle, consistent and calm approach, coupled with appropriate humour, helped my father to maintain as much independence and dignity as possible before he was admitted to hospital. The quality of their work, their interest and their professionalism helped my father and me in a difficult period in my father's life and I will always appreciate their work.

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Review from Sarah W (Daughter of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Dependable Health Care and each and every carer that came to support our mother/nanna. We were able to keep her at home in her last year, which is all she ever wanted, and that wouldn’t have been possible without all you amazing people. You kept her safe, comfortable, watered and fed
and she was safe with you all when we wasn’t there. Every single carer was compassionate and gave all of their time to our nanna and even called her Nanna themselves, which she loved. You were all like her extra grandchildren. The care manager has been amazing right from the start and we don’t have one single thing to say that is negative for us. She sadly passed away yesterday afternoon and they came to say goodbye to her and made sure she looked respectful for the family and was clean.
I honestly don’t have the words to thank everyone enough for all they have done for us as a family and our nanna. Thank you so much and you should all be very proud of the work you do.

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Review from L C (Granddaughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my nanna are outstanding we couldn’t ask for better people to look after her they’re kind caring considerate and extremely helpful. They’re all a 10/10. They're very patient with my nanna and make her laugh while doing a perfect job.

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Review from Alastair D (Son of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dependable Health Care has been just that - dependable. My father has had no complaints about the service. The staff have been kind, generous of spirit and have demonstrated how much they care at all times. My father is a very sociable person and the carers take the time to chat and joke with him. This
means as much as looking after his physical needs. The management is high quality and communication is easy with social media messages responded to in a timely fashion. When my father has needed help getting signed documents to me Dependable Health Care has sent me the scans immediately. My father has been treated with respect at all times and his likes and dislikes are always taken into account. I know not all care services are this good and feel very lucky that my father is in such good hands. I can highly recommend Dependable Health Care.

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Review from K G (Stepfather of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Dependable Care lived up to its name. We found them reliable, and helpful. We often needed more help or different times and they were very flexible. The dedication and care from the staff were excellent. Some even popped in to check on my stepson on breaks. He enjoyed them coming around for
the chat as well as the care. They were happy to learn new methods as his condition changed and the timekeeping was good. I'd certainly recommend Dependable Care. Friendly, helpful, professional and caring.

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Review from Allan D (Son of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the team, my mum loves to see them they are always caring and considerate to her needs and there is nothing too much for them to help out. Cannot fault in any way. I recommend highly.

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Review from L J (Stepdaughter of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dependable Care have been caring for my stepfather since December 2022. They provide a maximum amount of care to him as put in place by his social worker. Regardless of the time he has spent in hospital, they have always picked up where they left off. I am very happy with their level of care as without
them my stepfather would be in a care home.

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Review from N S (Daughter of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has not complained about the carers. When I have been present the carers have been upbeat and helpful and caring and have a good rapport with my mum having endearing names for her like calling her "Mamma V" the first initial of her name.

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Review from Joanne M (Granddaughter of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dependable Health Care Ltd has been caring for my grandmother for a few months now. I would just like to say that all the carers and staff are very professional, kind, friendly and always punctual and they always treat my grandmother with dignity. They attend to my grandmother's care needs to support
and enable her to live independently in her own home. It gives our family total peace of mind knowing that when we can’t be with her she is getting the care that she needs.
The management is very approachable and supportive and is always there if you need them. I would highly recommend this service provider to care for your loved ones.

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Review from Kaisha S (Granddaughter of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team of care workers. One carer has a lovely relationship with my nan and ensures her needs are met. Great care punctuality and communication are great. The carers always ask about the needs of my nan and ensure she has everything she needs. Thank you.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Dependable Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Dependable Health Care Ltd is calculated as follows: ( (85 Excellents x 5) + (11 Goods x 4) ) ÷ 96 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dependable Health Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Dependable Health Care Ltd

What Type of Services does Dependable Health Care Ltd offer?

Dependable Health Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dependable Health Care Ltd to verify any information. View our terms and conditions. Dependable Health Care Ltd has a Platinum Service – more info.