Eleanor Nursing & Social Care Ltd - Barnet

Part Second Floor Front, Global House, 303 Ballards Lane, London N12 8NP
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9.6 18 Reviews
  • Eleanor Nursing & Social Care Ltd - Barnet, London
Eleanor Healthcare Group operates as one of the six strategic providers in the new service set up in the London Borough of Barnet.

This enables them to lead provision of quality care to their service users and provide great opportunities to their care workers who are committed to set high standards in care going by the mission of Eleanor Care and make positive changes across the borough.

Based at their Eleanor Care SOLAR house location, the branch encompasses both operations and a fully encompassed training suite. This is an exciting borough operating as part of their north west London division. Delivering both private and local authority care, the Barnet branch is at the forefront of quality, excellent management and support in ensuring a consistent level of care in the community.

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Care Provided by Eleanor Nursing & Social Care Ltd - Barnet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Rahamath Marzia (Branch Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Barnet

  • Prices

  • £31.41 per hour during Weekdays
    £33.83 per hour during Weekends
    £47.12 per hour during Bank Holidays

Eleanor Nursing & Social Care Ltd - Barnet Reviews (18)

9.6

Eleanor Nursing & Social Care Ltd - Barnet has a Review Score of 9.6 (9.558) out of 10, based on 18 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Barnet has 18 reviews.

Overall Experience

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Date Published

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Review from Arthur K (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used home care for many months and as I am 97 years old need quite a lot of help so have had many carers. All are good and several are exceptionally good. I complement your carers.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

We are truly grateful for your kind words and recognition of the care provided. Ensuring comfort, safety, and dignity is at the heart of what we do, and it's rewarding to know these efforts have made a positive impact. Thank you again for your trust and appreciation.


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Review from A K (Partner of Client) assisted by family/friend published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would describe Eleanor as a very caring, understanding and responsible family member. Providing care one needs from the bottom of their heart. My partner has severe mental health issues. Looking after him involved a lot of effort then I came across Eleanor, I was already disappointed with another
agency and had doubts but my experience starting from reception to management what the carers have done is exceptional.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you so much for your thoughtful feedback. We're so happy to hear about your positive experience with Eleanor Care and it's heartening to know that our team has been able to provide the compassionate and dedicated care your partner deserves. We understand how challenging it can be to find the right support, and it means a lot to us that we've been able to earn your trust and make a difference. Thank you again for recognising our efforts.


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Review from R V (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally pleased with the care services that are being provided to my mother. The care workers are warm, friendly and chatty. Those that speak Gujarati are particularly appreciated. My mother is happy with the care that she is being given.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for your feedback. We're delighted to hear that you and your mother are pleased with the care services provided. It's heartwarming to know that our carer's warmth and friendliness have made such a positive impact. Your mother's comfort and happiness mean everything to us, and it's wonderful to know we've earned your trust. We're grateful for your kind words and are committed to continuing to provide the best care possible.


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Review from G M (Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers never let me down - always come three times a day - very occasionally a little later that's no problem. The service is very good - they always ask if there is anything else I require after they serve me a meal. I am very happy with the service.

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Review from C P (Daughter of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers genuinely "care" which is very reassuring.

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Review from Regis A (Son of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Eleanor Care during my mother's last days was a huge comfort to my father and the rest of my family. The carers all showed considerable attention and diligence in all aspects of my mother's care to make her as comfortable as possible and throughout treated her with dignity and compassion.
We were very impressed with the professionalism and thoughtfulness shown, and cannot thank the entire team at Eleanor Care enough.

Reply from The Manager, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you so much for sharing your heartfelt experience during such a difficult time. We are deeply moved by your words and are honoured to have been able to provide comfort and care to your mother and family. We strive to offer the highest level of attention, compassion, and dignity, especially in the most challenging moments. We sincerely appreciate your trust in Eleanor Care and your kind acknowledgement of our team's efforts. Please accept our deepest gratitude and best wishes to your family.


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Review from J E (Father of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my son from Eleanor Care has been healthy and good. The management office team acts on my son and our requests. The allocated care staff who work more or less permanently with him provides excellent care for him; and understands his needs. My son always can't wait in the morning or the afternoon
to see her!

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for sharing your positive experience with Eleanor Care. We are delighted to hear that the care provided for your son has been healthy and good. Your kind words are greatly appreciated and will be shared with our team. Thank you for choosing Eleanor Care. If there's anything more we can do to support you and your son, please don't hesitate to reach out.


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Review from M C (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the help I have received. The company have always been professional yet always empathetic and caring. I have been so fortunate with the carers I have been given. In the beginning, they took me out of the house and made sure I ate and washed. And now my current carer is one
of the most helpful people I have ever encountered. She fills me with confidence and trust allows me to feel safe and gives me the belief I am progressing. I genuinely cannot rate her more.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for your heartfelt feedback. We are delighted to hear that you are happy with the help you have received from our team. It's wonderful to know that our carers have made a significant positive impact on your life. Thank you for taking the time to share your experience. We are committed to maintaining this high standard of care and support. If there is anything more we can do for you, please don't hesitate to reach out.


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Review from Devi K (Husband of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent in their performance and do their work without any hindrance. They take due care of the patient, do the bed, dress up the patient, help in shower. They come in time, provided they are not help up in traffic. On the whole, we are satisfied in their work.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Dear Devi, we're happy to hear that you are satisfied with the excellent performance of our carers. Your kind words are a great encouragement to our team and we will continue to strive for excellence in the care we provide. Thank you for choosing our service and please feel free to reach out if you have any further feedback or needs.


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Review from A S (Partner of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleanor Nursing & Social Care came into our contact after our very bad experience with another company. From the lady at reception to the coordinator are polite and professional and try their best to cater to the needs and requirements. The main carer is a very caring, compassionate, professional and
a polite person. My partner has developed a special bond with him, previously, he never established with anyone. It has done immense good for him. We are thankful to him.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for sharing your experience with us. We are delighted to hear that our team has been able to meet your needs and expectations. It's wonderful to know that everyone has treated you with professionalism and politeness. Providing compassionate, professional, and polite care is what we strive for and It's heartwarming to know that this relationship has had such a beneficial effect on your partner. Thank you for entrusting us with your care needs and for your thoughtful feedback.


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Review from G M (Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. The carers do their best to see I am happy with everything! They always ask if I need help with a wash or shower - service meals for breakfast - lunch and supper - they will do some domestic if needed. Thank you.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

We're happy to hear that you're satisfied with our services! Your comfort and well-being are our top priorities, and it's heartening to know that our carers are going the extra mile to ensure you're happy and supported. Providing assistance with daily tasks like personal care, meal preparation, and light housekeeping is all part of our commitment and If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us to care for you.


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Review from A L (Daughter of Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy with the carers. I have met them on several occasions. They treat her well and look after her needs. I am merely an observer when visiting my mother. The carers like interacting with my mother too and they have a good bond with each other which helps.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

We're delighted to hear that your mother is happy with the care she receives from our team. Building a strong bond between our caregivers and clients is very important, and we're glad to hear that they share a positive rapport. We're committed to maintaining the high standards of care and compassion that you've come to expect. Thank you for entrusting us with your mother's care.


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Review from Shobhana R (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Arrive on time and do all that is required. The manager is very helpful and gives us good advice. Treated well by the carers. They speak Gujarati, which helps. Very accommodating and flexible.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for your wonderful review. We're happy to hear that you've had an excellent experience with our service. Punctuality, thoroughness, and helpfulness are qualities we prioritise, and it's great to know that you've found our team to be accommodating and flexible. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Thank you for choosing us.


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Review from W S (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

We're delighted to hear that you're happy with our service. Your satisfaction is our top priority, and we're committed to providing you with the best care possible. Thank you for choosing us.


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Review from M R (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I am not here all the time to oversee care, what I do see is very good. My father's needs are great as he cannot feed himself, is bedridden and totally incontinent. The carers take good care to make sure he eats and is clean. Especially fantastic are two of his carers who are very caring.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for taking the time to leave a review for us. We're committed to maintaining the highest standards of quality and service, and we're happy to hear that you had a positive experience. Your feedback serves as a great source of motivation for our team. Thank you.


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Review from R M (Son of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience so far has been good sometimes bad because the usual care worker is not there and any new staff have to tell them exactly what to do and where items stay in the house. Overall okay. Thanks

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - Barnet

Thank you for sharing your experience with us. We understand that consistency is key when it comes to care, and we apologise for any inconvenience caused by changes in care workers. Your feedback helps us improve, and we'll work on ensuring smoother transitions for you in the future. If there's anything specific you'd like us to address, please don't hesitate to reach out. We appreciate your understanding and the opportunity to serve you.


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Review from C G (Client) assisted by family/friend published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some cares are much better than others. Some have very little life experience, some have a very poor command of English, and communication can be difficult. I sometimes feel rushed around. The carers seem to be under pressure checking time constantly. The overall experience varies from very poor to
good depending on the carers. The same applies to the level of care and support. Some staff are excellent and caring.

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Review from P B (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Helpful at all times. Been sent good staff over a long time. Plenty of encouragement and improvement that has given me a push forward.

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Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Eleanor Nursing & Social Care Ltd - Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Eleanor Nursing & Social Care Ltd - Barnet is calculated as follows: ( (67 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 104 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Barnet is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Rahamath Marzia

Job Title: Registered Manager

Joined: 2022

Meet Rahamath Marzia, the Registered Manager of our Barnet Home Care branch. Rahamath began her career in the care industry in 2017, starting as an on-call agent in a call centre owned by a care company. Through dedication and hard work, she quickly rose through the ranks, being promoted to Care Coordinator within a year, and eventually assuming the role of Registered Manager.


As a registered manager, Rahamath plays a pivotal role in supporting the team of care professionals at the Barnet Home Care branch. She collaborates closely with various teams in recruitment, retention, marketing, and business development to drive change, growth, and innovation within the organisation.


Rahamath finds immense fulfilment in working in the care industry and being able to make a positive impact on people's lives. She believes that changing someone's life is a wonderful accomplishment. Working for Eleanor Care has provided Rahamath with the opportunity to genuinely improve the lives of others. As a registered manager, she is thrilled to lead her team in ensuring that service users and care workers receive the best care and support, ensuring they always feel content and safe in their own homes.


Excited about the opportunity to continue growing professionally within the organisation, Rahamath is dedicated to helping employees and others achieve their dreams.


Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Barnet

What Type of Services does Eleanor Nursing & Social Care Ltd - Barnet offer?

Eleanor Nursing & Social Care Ltd - Barnet offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Barnet employ?

Eleanor Nursing & Social Care Ltd - Barnet employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Barnet to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Barnet has an Enhanced Service – more info.