Tenacity Home Care

96 Muirhouse Green, Edinburgh EH4 4RT
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8.0 5 Reviews
  • Tenacity Home Care, Edinburgh
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Care Provided by Tenacity Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Tenacity Homecare Ltd
  • Person in charge
  • Janet Barrie (Manager)
Are you the Owner/Manager of Tenacity Home Care? View your Advertising Options

Tenacity Home Care Reviews (5)

8.0

Tenacity Home Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Tenacity Home Care has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
1
1
4

Review from Susan B (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been providing top-quality care to my elderly parents for 6 years. I could not recommend them highly enough. They have consistently gone above and beyond their contracted hours to provide support through frequent crises (e.g. staying with my mother during an unexpected
hospital visit while another co-worker looked after my father at home).
Their dedication, kindness and quality of care are beyond exemplary. Our family would be lost without them!

Reply from Janet Barrie, Managing Director at Tenacity Home Care

So grateful for the feedback, we aim to provide person centred care to all our service users, although it may feel we have been provided care for 6 years it is in fact since registration, almost 4 years. We value feedback, good or bad from all service users/ family and friends and hope to continue building trusting, professional relationships within our community.


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Treated with Dignity

Value for Money

Review from Sandra D (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care my dad is receiving, he is so much happier since we changed care providers. The care staff go over and beyond to make sure his needs are always met, he is always treated with dignity and respect. We would definitely recommend Tenacity Home Care.

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Review from Sue C (Niece of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care that my aunt has received. She was quite reluctant at first to have someone coming to her home, but she is very happy with her carer and the service that she has had from Tenacity Home Care. They have supplied physical aids, medical advice as well as supporting
her personal care. My aunt has been very isolated this past year, and she particularly enjoyed having someone to chat with that she trusts. Thank you.

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Review from Charlie W (Friend of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care company cannot fault it. My elderly friend is a lot more dependent on the help and support at home, and Tenacity Home Care has well and truly provided her with the care she deserves. The carers go above and beyond to make sure she is comfortable and happy on every visit. We highly recommend
this company.

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Review from Linda K (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new company starting out and I was not sure about letting them care for my elderly parents.
I have been very happy with the care received so far. They come twice a day,7days a week for showering assistance, dressing, personnel needs, breakfast and medication.
Myself as a nurse have confidence
in having them as carers for my parents in their home.
Both my parents like them and they are treated with a happy, reassuring, caring attitude by the carers. They bring in the morning paper for my dad which is a lifeline as he likes to read and keep up with the daily news.
They encourage them to be as independent as possible while making sure they are safe and comfortable in their own home.
I would recommend these experienced competent carers who come every day of the year, Tenacity's motto is that people need care 365days of the year. Many of the care companies have limitations but whatever we have requested from Tenacity has been arranged satisfactorily.

Reply from Janet Barrie, Registered Manager at Tenacity Home Care

Delighted to receive this review from our service users family member, and delighted she took a chance on Tenacity Home Care. Being a new service provider and more so in these circumstances, word and mouth is giving us the opportunity to meet our aims and provide care to our community.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Tenacity Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tenacity Home Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tenacity Home Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 14 Nov 2023

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Tenacity Home Care

What Type of Services does Tenacity Home Care offer?

Tenacity Home Care offers Home Care.

How many Carers does Tenacity Home Care employ?

Tenacity Home Care employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tenacity Home Care to verify any information. View our terms and conditions. Tenacity Home Care has a Basic Service – more info.