Paula Integrated Care provides various quality services, from Personal Care, End of Life to Respite Care, they provide tailored care unique to the service users. This means you’ll get the care and attention for what you or your loved ones need the most. The highly trained and qualified carers will make sure that service users are listened to, and treated with respect and dignity throughout the care duration.
Services range from 30 minutes to 24 hours a day, no matter what, they’ve got you covered.
Domiciliary care services are not just here to support you at home but also to ensure that service users continue living their life the way they’re used to. The team are here to escort you to appointments, to the shops or to do an activity with family and friends, they’re here to support service users to live a comfortable, independent life.
Home care services allow you, and your family, the peace of mind needed to keep you in your home.
The company's passion is what drives their values and ensures the highest quality of care. Staff are constantly working to improve standards and are supported by the company to continue to be innovative in their evidence-based approach.
Paula Integrated Care Ltd has a Review Score of 9.0 (9.025) out of 10, based on 7 reviews in the last 2 years. Over all time Paula Integrated Care Ltd has 16 reviews.
Overall Experience
13
3
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0
0
Date Published
16
0
7
7
9
Reviewer Connection to Paula Integrated Care Ltd
3
2
2
2
2
2
1
1
1
Overall Experience
13
3
0
0
0
Date Published
16
0
7
7
9
Review from G F (Client) published on 30 May 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The carers have been wonderful. Very helpful, eager to please and dedicated to their job.
Have only had carers who really care, very happy with them.
Reply from Robert Nyagwaya, Service Manager at Paula Integrated Care Ltd
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our carers. It's wonderful to know that they have been helpful, dedicated and truly caring. We're happy that you're pleased with their service and we'll continue working hard to maintain this level of care for you! If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
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Review from J K (Client) published on 30 May 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My carers have only been coming one week. It is nice to have the same ones and so far, apart from 6th May, they have come at the same time - 9 am.
So far, everything is satisfactory.
Reply from Robert Nyagwaya, Service Manager at Paula Integrated Care Ltd
Thank you for your feedback! We're glad to hear that your carers have been consistent and that you've found everything satisfactory so far. We strive to provide reliable and timely care and we appreciate your understanding regarding the 6th of May. If you have any concerns or further requests, please don't hesitate to let us know. We're here to ensure you continue to receive the best possible care!
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Review from O K (Partner of Client) published on 20 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We have experience of several previous care companies and Paula Integrated Care is much better than all the others by a large margin. Carers are kind, industrious and understanding. The office have responded to our phone calls or queries with a frankly surprising speed and efficiency, very much unlike
previous care companies. This is very reassuring for us and they have shown great respect towards me and my situation. We get the same carers on a regular basis which really helps develop that all important relationship and reassurance and means I don't have to tell my 'story' again and again, it's hugely appreciated. The carers know how to care for my partner, know what they can and can't do and work with them to see to their needs. It's a shame we can't mention the individual carers here as they are great and deserve the recognition. Our only complaint is that the company can sometimes overwork their carers. Carers need to be cared for so that they can care for us.
Reply from Pauline Makuwere, Operations Manager at Paula Integrated Care Ltd
Thank you so much for your kind words and feedback. We're thrilled to hear that our carers and office team have met your expectations and provided the support and continuity you value. Your satisfaction is our top priority, and we're committed to maintaining the high standards you've experienced. We also appreciate your concern regarding our carers' workload. We always have two staff working in a team on a rotating pattern. Rest assured, we are continuously working on improving our support for them, as their well-being is essential for delivering the best care to you and your partner. Thank you for your trust in Paula Integrated Care.
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Review from Steve T (Son of Client) published on 20 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Happy with the support but my mum struggles with the changes of staff and different times of the day they attend.
Reply from Pauline Makuwere, Operations Manager at Paula Integrated Care Ltd
Thank you for your feedback. We're glad you're happy with our support. We understand the importance of consistency and will work on providing a more stable schedule for your mum. We will reach out to you to discuss this further.
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Review from J E (Daughter of Client) published on 17 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience4.0 out of 5
Carers are patient, friendly and helpful with my mum who can be a bit troublesome at times. Carers report any concerns. Any issues we have had get resolved in a timely manner. Mum is happy with the care she receives.
Reply from Pauline Makuwere, Operations Manager at Paula Integrated Care Ltd
Thank you for your review, it helps us with our quality assurance process.
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Review from H M (Niece of Client) published on 16 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The service has been in place over a year now and my aunt has had a great service. The odd teething problem, but very easily sorted with a call and the office is good at listening to concerns and sorting things out and also suggesting quickly how they can help when things change for my aunt. She is
happy with the carers and likes the consistency of the same carers, which means a lot for her and her family.
Reply from Robert Nyagwaya, Service Manager at Paula Integrated Care Ltd
Thank you for your kind words, we hope to continue delivering accessible and person centred care.
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Review from Sharon R (Daughter of Client) published on 16 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I have had a few different care providers for my mum whom I have been left more than disappointed with but Paula Integrated Care is by far the best I have ever had. They have never missed a visit and give excellent care. The carers I have excel in all areas. They are caring and very compassionate and
provide the best care for my mum's needs. The office staff are always polite and helpful if I have a query. I would recommend them to anyone.
Reply from Pauline Makuwere, Operations Manager at Paula Integrated Care Ltd
Thank you, Sharon. We hope to keep providing consistent care for your mum, she is a lovely woman.
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Review from M C (Son of Client) published on 7 September 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We have only been using the homecare for just over the last eight weeks, however, we are very pleased with everyone involved. In particular, the management team who have been excellent. I hope this continues throughout my mother's care.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Thank you very much for the review and it is much appreciated.
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Review from Emma D (Daughter-in-law of Client) published on 12 June 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The service and level of care provided have been amazing. As a family, we couldn't have asked for any more from Paula Integrated care. It was so reassuring to know our dearest family member was so well taken care of with such dignity and respect as she became more unable. Everyone was so friendly and
helpful, and nothing was too much trouble.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Thank you very much, much appreciated.
We are so grateful.
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Review from S T (Sister of Client) published on 5 June 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Very professional carers, friendly, compassionate, caring and always willing to listen and help. Always arrive when they say they will, or if delayed however slightly, will ring to say good morning, and we are on our way and give eta. Would be lost without our prime carer and her cover when she is
on a break. My sister looks forward each day to their help and cheerful smiles.
Reply from Pauline Makuwere, Manager at Paula Integrated Care Ltd
Thank you very much for the review; much appreciated.
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Review from Christine C (Wife of Client) published on 6 July 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Every carer was respectful, kind, and considerate to my husband's needs as well as myself and my family. They let us know if they were going to be late. They were professional. They took their job seriously, worked together as a team. In the short time they worked with us they got to know us well.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Thank you. Your family was lovely and made it easy for us to do our job. We are grateful.
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Review from Jane C (Sister of Client) published on 25 June 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The staff are so lovely, friendly and treat my brother with such empathy. Always wear PPE and respect his wishes. Treat us like their own family. So professional too. Look forward to their visit. They talk to my brother and make him feel at ease which is so important as he has a brain tumour and can
suffer if he is woken up suddenly or not used to certain people. They always check we have everything we need and are happy with how things are being done. Thank you for being there for us when the system hasn’t.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Thank you very much, Jane, we are very grateful and much appreciate your review.
Your family is so lovely, on behalf of the team I would like to say thank you over and over cause you make our job much easier and it is a blessing when you meet a family who appreciates.
Thank you
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Review from Clare M (Wife of Client) published on 24 June 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The care given has been excellent, the carers come three times a day. We need help with my husband who is struggling with his mobility. They always have time to interact with him and cheer him up.
They are extremely friendly, patient and kind. We can highly recommend Paula Integrated Care Ltd.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Thank you very much Claire for the review, your husband is such a nice man and we feel blessed working with you. God bless and stay blessed.
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Review from Lesley C (Daughter of Client) published on 1 June 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent service, excellent care very helpful, very pleasant people to come and care for Dad. First class service. The carers are very patient with my father. Always punctual morning and evening. Highly recommend.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Hi Lesley, thank you for the review; much appreciated!
It is a great honour to know you were happy with the services we have provided and a pleasure meeting you all.
Thank you.
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Review from Reg C (Husband of Client) published on 7 April 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My introduction to Paula Integrated Care Ltd was through the district nurses who were attending to the needs of my wife who has Dementia and other health issues. I had been caring for my wife for some time but had begun to need help with toileting, bathing and the service which the carers provide is
excellent. I would certainly recommend Paula Integrated Care Ltd to all those people who are in a similar position to myself.
Reply from Pauline Makuwere, Director at Paula Integrated Care Ltd
Thank you very much, Reg. We are pleased and grateful for the review, most thankful for your kindness which you have been showing to the carers.
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Review from David G (Husband of Client) published on 19 March 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
We have never needed any home care before and did not know what to expect but the carer from Paula Integrated Care is now in the third week of visiting my wife to help her get washed and dressed every morning and we must say we have been delighted with the service. They arrive on time every day even
though they have to travel from Manchester to Merseyside. They are always friendly, polite, knowledgeable and very professional in what they do but most of all they have a cheerful manner which immediately put my wife at ease from day one. They always ask how we are and how we are coping and show a genuine interest in our responses. We would have no hesitation in thoroughly recommending this company.
Reply from Pauline Makuwere, Registered Manager at Paula Integrated Care Ltd
Thank you so much for your kind words, David. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for clients like you. We are blessed to provide our services to you.
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Current Review Score: 9.0 (9.025)
Overview of Review Score
The Review Score of 9.0 (9.025) out of 10 for Paula Integrated Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.325 for Paula Integrated Care Ltd is calculated as follows:
(
(19 Excellents x 5)
+
(15 Goods x 4)
+
(6 Satisfactorys x 3)
)
÷ 40 Ratings = 4.325
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Paula Integrated Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
+
0.1
= 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 14 Apr 2022
Overall Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
I worked as a carer for 14 years in the UK, after the birth of my last born I decided to be an entrepreneur so that I will be able to balance my family life and do something I enjoy best.
It was not an easy road but by God's grace, the road is still clear and accommodating.
I have a BSc in Science and am the director of Paula Integrated Care
I work with a lovely, bubbly, caring and supportive staff and feel blessed to have them by my side.
I am a voluntary school governor and also work with a few charity organisations.
Saraswetie Shumba
Job Title: Assistant Management
Joined: 2023
I have experience working as a coordinator and assistant Manager with Paula Integrated Care, the experience has been enlightening and rewarding.
Frequently Asked Questions about Paula Integrated Care Ltd
What Type of Services does Paula Integrated Care Ltd offer?
Paula Integrated Care Ltd offers Home Care.
How many Carers does Paula Integrated Care Ltd employ?
View My Shortlist (link also at the top of the page)
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Paula Integrated Care Ltd to verify any information. View our terms and conditions.
Paula Integrated Care Ltd has an Enhanced Service – more info.
