Elderflower Care Services Ltd

Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF
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9.6 24 Reviews
  • Elderflower Care Services Ltd, Newcastle upon Tyne
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Care Provided by Elderflower Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Richardson (Director)

Funding & Fees Guide for Elderflower Care Services Ltd

  • Prices

  • £29.00 per hour on weekdays, £30.50 per hour on weekends.
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Elderflower Care Services Ltd Reviews (24)

Total of 24, showing 1-20
9.6

Elderflower Care Services Ltd has a Review Score of 9.6 (9.619) out of 10, based on 11 reviews in the last 2 years. Over all time Elderflower Care Services Ltd has 24 reviews.

Overall Experience

  • 18
  • 5
  • 1
  • 0
  • 0

Date Published

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6
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13

Review from Jane L (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been great for my father. Some great carers; always willing to respond to requests for help. They understand his needs and treat him with respect. Definitely recommend them.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your lovely review. Everyone here at Richardson Home Care tries to go above and beyond for all our clients.


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Review from J B (Son of Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care for my mam is first class. The carers are always prepared to go the extra mile. Their parting words are always "Is there anything else I can do for you?". The carers are always very friendly and Mam loves their company and their smiling faces. They are also very professional in terms
of checking medication, general health and cleanliness.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your lovely review, our care professionals try to go above and beyond to help our clients, and this shows with all the lovely feedback.


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Review from J V (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very smooth and friendly service from the very beginning. Our needs and requirements were well understood and readily accommodated. The communication is excellent and they regularly check to ensure everything is satisfactory.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your kind review, we are pleased the service has been meeting your needs.


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Review from Richard H (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A change of lifestyle for both of us. With the help of your staff, we have become used to the regular visits. All the carers have treated us more as friends that help us to do things that we now find difficult to do ourselves.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your kind review, it has been a pleasure to care for you and your wife, the care professional always enjoys visiting you both.


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Review from Sandra W (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been cared for by Richardson Home Care for 3 years now. We couldn’t ask for better care. Mam is treated with respect, dignity and as an individual. Contact is easy and any concerns about mam noticed by the carers are immediately brought to our attention and/or mam's GP. Any minor issues we may
have experienced have been listened to and dealt with. She is cared for like she was family. Management is fantastic too. I wouldn’t hesitate to recommend Richardson Home Care.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for a lovely review, it's a pleasure looking after your family member and happy as a company to go above and beyond for all our clients.


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Review from Annie D (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richardson Home Care started looking after our 92-year-old Mam in January 2024. From the beginning, I have been very happy with the service provided. Two members of staff met with us to discuss Mam's needs and everything has been delivered as agreed. The carers arrive as scheduled and are very tuned
in to whatever Mam asks for on a given day. One of the aspects of the care provided that I have been most impressed with is the time the carers spend with Mam, chatting and getting to know her. Mam has always enjoyed meeting new people and the carers have been a breath of fresh air for her. If Mam's care needs change, I feel there is an open channel of communication with Richardson Home Care to enable us to make whatever adjustments might be required. I would recommend Richardson Home Care to anyone seeking care for a loved one.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your kind review It is a pleasure for us as a company to try and go above and beyond for our clients and their family.


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Review from L H (Client) assisted by family/friend published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the beginning of January we have had much better care and relationship with management. There has been an obvious interaction with me since my family noticed the lack of care my house was receiving. This has been much improved.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you so much for your review, We are pleased that your care has improved since we have taken over. Our management will always work together with clients and their families to ensure you receive the best possible service.


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Review from L H (Daughter of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided to my mother, the carers usually arrive on time and I am notified if there is going to be any significant delay, which rarely happens. All necessary tasks are completed and my mother is treated with care and respect at all times. The company uses an app which I
have access to which is very useful as it enables me to see when the carers arrive, tasks completed and if there are any problems I need to know about. The management is also excellent and reviews of my mother's care plan are regularly carried out. I highly recommend this company to anyone looking for an efficient, reliable, trustworthy care provider.

Reply from Andrew Richardson, Director at Elderflower Care Services Ltd

Thank you so much for your lovely review, we really appreciate it and we are pleased you are happy with the service.


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Review from P G (Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My needs are simple at the moment. Just a fortnightly visit lasting one and a half hours to do laundry and clean the house. During the last 6 months, I have had 4 different cleaners which is not ideal. They arrive at different times which again is not as good as it could be.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you very much much for your review. We are very proud of our Care Professionals and the support they have given you. Continuity of care is very important to us, unfortunately on some occasions we do need to make changes to cover for staff holidays, sickness etc, we are sorry this has happened more then usual for you and we will aim to keep any changes to a minimum in the future.


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Review from Neil B (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for me started only four weeks ago but I have found all care workers most helpful, cheerful and only too pleased to carry out my requests. It is early days, but the hours allocated are far too many for my current needs and need an urgent review.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Hi thank you for your kind review and I'm glad we've now managed to update your visit to suit your requirements.


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Review from Linda H (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care company - the team are really lovely and seems genuinely proud to provide the best possible care. They treat my father with respect and have made the effort to get to know him and seek further medical advice when needed. They listen carefully to him and to my mam
who often likes to say she can manage everything even when we know this is not possible. Thank you from our family.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you Linda for your review. It's a pleasure looking after Dad. All the care professionals go above and beyond and really care for all our clients.


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Review from C W (Daughter-in-law of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care company - the carers are really lovely and seem genuinely proud to provide the best possible care. They treat my mother-in-law with respect and have made the effort to get to know her and find out about what she likes and dislikes. The company communicate very well
and have acted immediately if we have brought up any small issues. We are very grateful.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you so much for taking the time to write a review. We are proud of all our care professionals and the excellent care they are providing to all our clients. It's a pleasure looking after your mother-in-law.


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Review from D C (Wife of Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received excellent care throughout. Everyone who visited us treated my husband and me with respect and carried out their care duties to my husband to the highest standard. I cannot think of any occasion when their care was not of the highest degree possible. We looked forward to them coming and I
have missed them since my husband had to go into a care home full-time.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for a lovely review. It was our pleasure looking after your husband and all the care professionals miss him dearly.
Kind regards.


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Review from June L (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, cheerful and competent staff. Very respectful to my mother and all seem very well trained. Good and efficient admin team. Reliable and professional service which I would warmly recommend.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your kind review. All the care professionals really like looking after Mum and enjoy supporting her.


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Review from Mark M (Son of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care have been brilliant all the way as they looked after our parents so well. They really took the time and effort to understand the needs and made sure everything was taken care of. I also recommended the service to a family friend who is recovering from an operation and again everything
has been fantastic for her.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you so much for your kind words. It was a pleasure caring for your parents and also for the new client referral.
Best regards


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Review from Sue H (Daughter of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers enter the flat with respect and say hello to Mum. They always ask what she would like them to do. They are all lovely people and go the extra mile to do a fantastic job. Our family all feel happier knowing they are there to help

Reply from Andrew Richardson, Director at Elderflower Care Services Ltd

Thank you for your lovely review, we are so pleased you are happy with the service and it has been a pleasure to be able to help and support your mum.


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Review from Innis G (Daughter-in-law of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody was so very helpful and friendly, and always on time. Always asked if they could do anything else before they left. Mum-in-law really looked forward to them coming. They were all like friends when we left.

Reply from Clare Richardson, Director at Elderflower Care Services Ltd

Thank you for your lovely review. It was a pleasure looking after your mother-in-law. All the care professionals enjoyed the visits and became very fond of her.
Kind Regards.


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Review from S R (Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely polite and helpful.

Reply from Andrew Richardson, Director at Elderflower Care Services Ltd

Thank you very much for your kind Review. Our Care Professionals have loved the time they have spent with you and we are please we have been able to give you the help and support you have needed


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Review from M H (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers supplied have all been hard working and eager to get on with the tasks in hand. All have had a pleasant disposition and by doing shopping and tasks around my home - laundry , ironing , cleaning , cooking the occasional meal - have helped me cope on my return from hospital.

Reply from Andrew Richardson, Director at Elderflower Care Services Ltd

Thank you very much for your kind review. We are so pleased that we have been able to support you on your return from hospital and the Care Professional will really appreciate your lovely words.


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Review from J M (Wife of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have taken good care of my husband and myself will help in any way possible. Very happy with all the care.

Reply from Andrew Richardson, Director at Elderflower Care Services Ltd

Thank you very much for a wonderful review. It has been a privilege to be able to help both of you, and we look forward to continuing to support you.


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Elderflower Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Elderflower Care Services Ltd is calculated as follows: ( (46 Excellents x 5) + (10 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 63 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elderflower Care Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Elderflower Care Services Ltd

What Type of Services does Elderflower Care Services Ltd offer?

Elderflower Care Services Ltd offers Home Care.

How many Carers does Elderflower Care Services Ltd employ?

Elderflower Care Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elderflower Care Services Ltd to verify any information. View our terms and conditions. Elderflower Care Services Ltd has a Basic Service – more info.