Walfinch Windsor & Maidenhead

Office 204, Regus, 268 Bath Road, Slough SL1 4DX
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9 Reviews
  • Walfinch Windsor & Maidenhead, Slough
Walfinch Windsor & Maidenhead provides personalised hourly care to people in the comfort of their own homes.

Highly trained and compassionate staff go above and beyond to ensure clients' needs and preferences are met.

Visiting home care services are available across the area including but not limited to Cookham, Maidenhead, Burnham, Fulmer, Slough, Ascot and Windsor.

Care Provided by Walfinch Windsor & Maidenhead

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Jacqueline Wormald (Registered Manager)

Funding & Fees Guide for Walfinch Windsor & Maidenhead

  • Prices
  • £20.00 - £30.00 per hour


Walfinch Windsor & Maidenhead Reviews (9)

Over all time Walfinch Windsor & Maidenhead has 9 reviews.

Overall Experience

  • 8
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Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the level of care.
Carers are always on time and if cannot make it there is always another carer to complete the shift also risk assessments are always done if there are any new changes in circumstances.
The manager is always available.
Overall very impressed with the agency
and level of care.

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Overall Experience  Overall Experience 5.0 out of 5

Walfinch Windsor have been amazing from start to end. They stepped in quickly when my mum needed emergency support and brought great relief both to her and myself. The management and carers were all warm, kind, respectful and delivered a very high quality of care. It made a great deal of difference
to my mum's anxiety to be able to have the same carer most of the time. Fantastic service and lovely people.

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Overall Experience  Overall Experience 5.0 out of 5

The manager and her marvellous group of carers have looked after our Mum, from April 2021 to December 2022.
The ladies who have cared for our mum, have been coming in three times a day and they all have been absolutely excellent, kind, caring, considerate and very professional but most of all friendly,
chatting to mum and making her feel safe and cared for.
They have supported Mum and cared for Mum and really helped her at home to enable her to stay living at home, for as long as she wanted to, actually until she was nearly 90 years old.
A very big thank you to the manager and all her team, Mum and her three sons, have no hesitation recommending the manager and her marvellous team to anyone who needs first-class care.
Thank you

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Overall Experience  Overall Experience 5.0 out of 5

The care that the manager and all of her team gave to my 89-year-old Mum was fantastic. Always kind and caring and always kept me informed. I could not fault the excellent care provided for the last couple of years since we met them.

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Overall Experience  Overall Experience 5.0 out of 5

Walfinch Windsor & Maidenhead took on my father's care package in February 2022. My father was elderly, frail, had mobility issues and suffered from cancer.
A good cultural fit was very important for our family due to language barriers, as well as having a long-term carer. My father resisted change
and numerous carers would have caused him unnecessary anxiety.
Walfinch were able to find us an Indian long-term live-in carer. Our carer developed a beautiful bond with my father and became good friends, which meant she was always happy to go the extra mile. Nothing was too much trouble for her and we cannot thank her enough. Both she and the second carer were always keen to learn and stay on top of the day-to-day changes.
The management team were always available and on hand to help if needed. Our father passed away six months later and the love and support they provided at this time were second to none. They were fully conversant with the rituals that needed to be observed.

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Overall Experience  Overall Experience 5.0 out of 5

Walfinch have provided genuinely caring and compassionate support for my father over the last year, treating him with dignity and respect at all times. They were always reliable and dealt with all the emergencies that inevitably arise with caring for the elderly quickly and efficiently. Living some
distance from my father, it was a great comfort to know that they would provide extra support as soon as he needed it, and he would not be left to struggle on his own. They were extremely flexible and responsive when care needs changed. Communication was excellent, and I felt they understood him as an individual. The care that Walfinch provided meant that my father was able to maintain his independence and spend his final days in his own home as he had wished.
Having had previous experience with other care companies, we feel that we struck gold with Walfinch, and would not hesitate to recommend them.

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Overall Experience  Overall Experience 5.0 out of 5

The manager listened to our requirements and has been helpful, kind and efficient in caring for my dad. She communicates well with us and offers positive suggestions to help Dad. She and her staff are always happy, kind and respectful which we are very grateful for.

Reply from Leena Bector, Managing Director at Walfinch Windsor & Maidenhead

Thank you for your kind feedback.
Our team will continue to offer the best care for your father with respect and provide care with dignity.
We will endeavor to remain efficient and professional at all times.


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Overall Experience  Overall Experience 5.0 out of 5

In the last few years, it was a real nightmare for our family to find a decent provider for my disabled son. We tried many agencies from the Slough, Maidenhead and Windsor area but all of them failed, even those ones marked as let say ''outstanding'' by CHC. Finally, we have found Chrisities Care (Windsor
and Maidenhead) looking on the internet. This service is unbelievable! We have finally found management that is compassionate, respectful of the client's time and needs, modest carers, respectful and carefully chosen staff to the particular client by skills and personality. All incoming issues are being resolved quickly and smoothly in the client's best interest. I think personally, Chrisities will be shortly the best company around this area as their approach to care is definitely different. All the Best to Christies!

Reply from Leena Bector, Managing Director at Walfinch Windsor & Maidenhead

Thank you for your kind words of appreciation, your son is an amazing young man and the team always looks forward to visiting him. We will endeavour to continue the same level of service with the utmost care and dignity.


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Overall Experience  Overall Experience 5.0 out of 5

My mother's carers have gone over and above that which I expected. They have dealt with medical emergencies and household emergencies with professionalism, and at all times, are concerned for my mothers' welfare. A very caring team. A very helpful and understanding team leader.
I am updated on a regular
basis.
When extra hours are unexpectedly required, the extra care is provided.
I would not hesitate to recommend your service.

Reply from Leena Bector, Managing Director at Walfinch Windsor & Maidenhead

Thank you for your lovely feedback! Your mum is such a sweet lady and the team cares very much about her. Our team are delighted to read these kind words. If ever there is an emergency which requires our immediate attention we will be more than welcome to assist if it is within our means, with the greatest of pleasure.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2021

Overall
Requires improvement

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Leena

Leena Bector

Job Title: Managing Director

Your local Windsor and Maidenhead branch of Walfinch is owned by Managing Director, Leena Bector.


Leena brings a high level of experience and valuable insight drawn from a 25-year career working in Market Research and Customer Care. In the past, Leena has been responsible for the overall day to day management of operations which also gave her the opportunity to liaise with people on various levels and form professional bonds of mutual trust and respect. She has always lead and inspired her team to deliver the best service with a warm smile.


With her successful business background and as a wife and mother to two children, Leena is used to handling many different people and situations on a daily basis to deliver positive outcomes. She provides a friendly and welcoming approach, working closely with Register Manager, Jackie Wormald and their team of professional and dependable carers, to understand the individual needs of clients and offer an exceptional personalised care service within the local community.


Frequently Asked Questions about Walfinch Windsor & Maidenhead

What Type of Services does Walfinch Windsor & Maidenhead offer?

Walfinch Windsor & Maidenhead offers Home Care.

How many Carers does Walfinch Windsor & Maidenhead employ?

Walfinch Windsor & Maidenhead employs 20 carers.