Luv To Care Southampton

44 High Street, West End, Southampton SO30 3DR
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9.8 62 Reviews
  • Luv To Care Southampton, Southampton
Luv To Care Southampton is a family run business providing person-centred home care services to enable people to remain living independently and comfortably in their own home.

The team of experienced carers can provide a range of care services and work with your family and friends to ensure each of your needs are met.

Every client is treated with sensitivity, dignity and respect by care workers who have been thoroughly trained to provide the very best care.

Services they offer range from personal care, assistance with medication, dementia care, cleaning, shopping and social support calls.

Please give Luv To Care a call if you require any more information.

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Care Provided by Luv To Care Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Luv to Care Southampton
  • Person in charge
  • Ewelina Danielska (Manager)

Funding & Fees Guide for Luv To Care Southampton

  • Prices

  • Homecare visits rates


    Weekdays
    •   30 mins - £17.50
    •   45 mins - £22.00
    •   60 mins - £25.50


    Weekends
    •   30 mins - £19.50
    •   45 mins - £24.00
    •   60 mins - £27.50


    Bank Holidays
    •   30 mins - £30.50
    •   45 mins - £36.00
    •   60 mins - £41.00

Luv To Care Southampton Reviews (62)

Total of 62, showing 1-20
9.8

Luv To Care Southampton has a Review Score of 9.8 (9.838) out of 10, based on 19 reviews in the last 2 years. Over all time Luv To Care Southampton has 62 reviews.

Overall Experience

  • 54
  • 8
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Date Published

62
5
9
19
43

Review from S L (Son of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Luv To Care visit my Mum twice a day, every day.
I receive a rota each week with the time and day the carer will call, and also who is calling.
If there is a need to alter the rota for any reason, I'm always kept in the loop.
If I ever need to add more care/tasks to the week the team/office are always
obliging, courteous and always able to help, even sometimes with short notice.
Mum is always looked after in a respectful and dignified manner. She never suggests she receives anything but excellent care.

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Review from E G (Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a good experience with Luv To Care. Carers have been professional, friendly and helpful. The office has been accommodating with shift times if I needed a certain time for my care. I would recommend.

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Review from J T (Daughter of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and pleased with the care Mum receives. Mum is treated with care, respect and dignity. The carers are very friendly and have a good rapport with Mum and always keep us informed of any concerns. We have found management to be very accommodating and helpful, arranging additional visits
and administering changes to Mum's medication at short notice. All in all, we are very pleased with and grateful for the care given to Mum.

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Review from Paul D (Son of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care provided. When I visit my mother during the morning her lunch is already prepared and ready for her each day. She has never said anything negative about any of her carers and generally seems very happy with them.

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Review from M H (Son of Client) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, they do very good. The care they give is like they are family. Luv To Care are excellent.

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Review from Terry H (Power of Attorney of Client) published on 24 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review actually relates to the service and care provided by Luv To Care since January. I have no need to identify a particular month or incident, their care for my aunt has been consistently excellent. Staff are patient, kind and conscientious. In addition to those virtues, the manager(s)/directors
of the company are outstanding. Always cooperative, understanding and professional; always responsive to questions or requests; but also always willing to go the extra mile to make the care they provide as good as possible. The communication flow is excellent and I am kept up-to-date and very well informed. I live 250 miles away from my aunt and, as her LPA, I cannot begin to imagine coordinating and managing her care at long distance without the quality of service she and I get from Luv To Care.

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Review from Shani W (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother finds the staff very friendly and efficient and that they undertake the tasks required. I find the team very approachable and adaptable to Mother's needs and would and have recommended them to others.

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Review from Chrissy A (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased to be able to call on the fantastic services of ‘Luv 2 Care’. Nothing is too much trouble, carers sent to my elderly father are very ‘people friendly’ and help him immensely. I’d be lost without them as I don’t live near to my father.

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Review from C W (Wife of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is cared for with respect and dignity in a friendly manner. The same can be said with the relationship with myself. The only difficulty would be with punctuality but this is due to local traffic conditions and last-minute changes with the rotas, which would be out of the hands of the carers
themselves.

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Review from Pauline G (Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love all my carers very attentive and helpful. Especially one, such a lovely lady. They are there for any of my needs and nothing is too much for them. They are always on time, had an occasional lateness.

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Review from L B (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my carers are wonderful. I look forward to their visits. I can talk to them and have a laugh and they never call me 'Sweetie' or 'all right darling' they talk to me as a real person and I'm grateful for that. They listen and really get to know me. It's a shame I can't use names because they both
deserve to be named. Thank you to everyone.

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Review from Janet H (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my carers are very caring and thoughtful. They are also very kind and considerate. I could not be more happy with them. I like them all equally. I couldn’t recommend them enough. I don’t know how I would cope without them.

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Review from J H (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers who have come, have been pleasant, polite and helpful. Most have done their job very well and are in good spirits. One person, although pleasant, polite and very tidy, neglected to wash all the 'important bits', and hair washing was rather rushed and inadequate. Punctuality was generally
good, although turning up well in advance of the programmed time to put to bed was rather difficult and annoying. I did find on the days that I should have had an hour for getting out of bed, a shower and dressing have sometimes been as short as 35 minutes.
All the girls asked if there was anything else they could do.
As this is our first experience with any type of carer, it is very difficult to make any judgement.
On the whole, however, we are pleased with the service provided.

Reply from Justyna Lyczak, Director at Luv To Care Southampton

Hello, thank you for submitting your review.
I am sorry to see you have had a couple of concerns with the service you have received so far; it is a shame we have not been informed so we could have dealt with any of the concerns you have mentioned straight away. I will arrange a meeting with myself so we can discuss your concerns raised and get these addressed appropriately to ensure you are satisfied with the service you receive.
Regards.


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Review from Ian W (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always more or less on time, they are helpful and friendly in the bathroom when I have my daily shower, they respect my privacy and yet are on hand for any help needed for dressing etc. They fit in and make themselves useful in the kitchen to provide meals for us, they make sure we have
taken our medication and finish with a pleasant goodbye and always ask if there is anything else they can help us with.

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Review from Gloria Jean W (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always more or less on time, they’re helpful and friendly in the bathroom when I have my daily shower or washdown, they are very respectful of my privacy and yet on hand for any help needed for dressing etc. They fit in and make themselves useful in the kitchen where they provide meals
and cups of tea for us, they also make sure we have taken our medication before finishing with a pleasant goodbye and finally asking us if there is anything else that they can do.

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Review from P J (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have continued to receive a consistent and reliable level of care for my mum, despite the challenges of her health issues.
I feel that Luv To Care have made more effort with advising of any amendments to her rota and it is appreciated.

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Review from T Y (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are hardworking, caring professionals, who make time to discuss any current issues about my mother. They exhibit patience for her changing demeanour, due to her suffering from Alzheimer's dementia.

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Review from Catherine W (Wife of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only been receiving care through this company for less than one week I can only say at this stage that my husband, the care receiver, is very happy with all aspects of care that he has so far received.

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Review from A P (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good time keeping and friendly, helpful staff.
Good communication when it comes to rotas for the coming week.
One of the carers is exceptional with her care and attitude towards my mother. My mothers face brightens up when she sees her. They have such a heartwarming interaction.

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Review from H T (Son of Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service could not fault the service for mum.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Luv To Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Luv To Care Southampton is calculated as follows: ( (88 Excellents x 5) + (17 Goods x 4) ) ÷ 105 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Luv To Care Southampton is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

No image found

Justyna Lyczak

Job Title: Managing Director / Owner

Joined: 2020

Managing Director / Owner


No image found

Ewelina Danielska

Job Title: Registered Manager / Owner

Joined: 2020

Registered Manager / Owner


Frequently Asked Questions about Luv To Care Southampton

What Type of Services does Luv To Care Southampton offer?

Luv To Care Southampton offers Home Care.

How many Carers does Luv To Care Southampton employ?

Luv To Care Southampton employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Luv To Care Southampton to verify any information. View our terms and conditions. Luv To Care Southampton has a Platinum Service – more info.