Luv To Care Southampton

44 High Street, West End, Southampton SO30 3DR
Submit a Review
9.8 62 Reviews
  • Luv To Care Southampton, Southampton
Luv To Care Southampton is a family run business providing person-centred home care services to enable people to remain living independently and comfortably in their own home.

The team of experienced carers can provide a range of care services and work with your family and friends to ensure each of your needs are met.

Every client is treated with sensitivity, dignity and respect by care workers who have been thoroughly trained to provide the very best care.

Services they offer range from personal care, assistance with medication, dementia care, cleaning, shopping and social support calls.

Please give Luv To Care a call if you require any more information.

Show Luv To Care Southampton on the Map

Care Provided by Luv To Care Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Luv to Care Southampton
  • Person in charge
  • Ewelina Danielska (Manager)

Funding & Fees Guide for Luv To Care Southampton

  • Prices

  • Homecare visits rates


    Weekdays
    •   30 mins - £17.50
    •   45 mins - £22.00
    •   60 mins - £25.50


    Weekends
    •   30 mins - £19.50
    •   45 mins - £24.00
    •   60 mins - £27.50


    Bank Holidays
    •   30 mins - £30.50
    •   45 mins - £36.00
    •   60 mins - £41.00

Luv To Care Southampton Reviews (62)

Total of 62, showing 21-40
9.8

Luv To Care Southampton has a Review Score of 9.8 (9.838) out of 10, based on 19 reviews in the last 2 years. Over all time Luv To Care Southampton has 62 reviews.

Overall Experience

  • 54
  • 8
  • 0
  • 0
  • 0

Date Published

62
5
9
19
43

Review from Nichola R (Daughter of Client) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care of Luv To Care for over five months now. Throughout this transition, Luv To Care has been very supportive, caring and efficient in the care of my father. They have treated my father with respect, dignity and compassion at all times. They are very easy to deal with and
open to ideas/changes with the care of my father often offering up suggestions. I am happy and confident in the care being provided to my father by Luv To Care and know their priority is my father at all times. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon G (Daughter of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this service has saved my mum's life. She was so down and depressed before we found Luv to Care. They are always lovely to mum when they visit and we feel listened to when we have encountered any problems. My mum has dementia and she and my dad were struggling before we employed the ladies at
Luv to Care. It has enriched both their lives and enabled my dad to regain some level of a proper relationship with her rather than her carer just. It is lovely to see them happier and more settled. The ladies at Luv to Care are marvellous and caring. There are a couple that my mum didn't take a shine to but I asked for her to not have them come and they listened and she has not had those ladies again. I want to make it clear that this was just a clash of personalities not that they were doing anything wrong. My mum was a very strong woman and that character still shines through sometimes. Our overall experience with Luv to Care is excellent. It is a well-managed and caring company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela R (Daughter of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by how quickly and efficiently the service was set up for my mother. Moreover, the staff were very professional, caring and friendly in their approach to managing the service to suit my mother's needs at the time. I would not hesitate to use this service again. Thank you again

Reply from Justyna Lyczak, Director at Luv To Care Southampton

Thank you for the review, we are pleased you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the standard of care my mum is receiving. My mum loves all of the carers, especially the Night Nurse. Sometimes the timing is off and she often eats her lunch at 2pm which isn’t ideal but I understand at times cannot be helped.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara P (Friend of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A young company established and managed by experienced practising carers who want to offer a better standard of care. What singles out this company?
a) Mutual respect that exists between carers and management.
b) Management is very approachable and regularly led client satisfaction.
c) Company still
small enough to give a very personal service.
This company deserves to be awarded.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Client) assisted by family/friend published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very satisfied with the care given. I'm very happy with all the carers. I have no complaints and I would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine J (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care I have received after coming out of hospital. The carers have been most patient, always cheerful and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leslie M (Husband of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is happy with your staff and enjoys their company.


You have a wonderful team of ladies who live up to the name of the firm ‘Lov to care’; they are angels in disguise and I can’t praise them enough.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark G (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the service received. My mother has bonded well with the carers and is happy and contented. The carers are respectful of our home and property. In addition I have commend the company as they were able provide ad-hoc when I was unable due to illness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John R (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Luv To Care carers for the last five months and I am very happy with the service provided and the friendly carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris D (Wife of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the service for three weeks. We have found carers extremely kind, caring and thoughtful. Carers work quickly and efficiently.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gary N (Son of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to have such a friendly dedicated team looking after my father. It feels great to have such support at this time. Keep up the wonderful work you all do!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy C (Daughter of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this service. My Father really did not want carers to visit even though he needs support due to no family living close by. After one week he increased service to include weekends and seems settled into a routine. Peace of mind for his family. Thank you to a wonderful, friendly, and
supportive team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Wife of Client) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only had Luv to Care for a few weeks but the service provided by the Management and the carers has been excellent. The carers are always punctual and are very kind, considerate and patient and nothing is too much trouble. We would have no hesitation in recommending Luv to Care to future clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael C (Son of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were actively seeking carers for my Dad and after interviewing a number of organisations we chose Luv to Care. Unfortunately 3 days before their first scheduled care visit my Dad fell and was admitted to hospital.
At over 96 years old Dad deteriorated significantly following his fall and we were
quite concerned whether he could be well cared for if he returned to his own home as he had wanted. During the 3 months that Dad was in hospital Luv to Care were totally supportive and very responsive to our volatile circumstances as we worked out if and when he could return to his bungalow.
When Dad finally returned home Luv to Care proved as reliable and professional as we had hoped. A kind and caring team led by experienced professionals and reliable management.
Our sincere thanks to all in the team.

Reply from Justyna Lyczak, Director at Luv To Care Southampton

We would love to thank you for your kind words and it was such a pleasure to look after and support such as kind and funny person. All team is missing going to dad. All the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roger C (Son of Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being locked down because of Covid I, together with a neighbour, managed my 96 year old mum's care. As things returned to a new normal and I get back to work, which involves a lot of travel, I was in a real quandary as to how this was going to work going forward. With the benefit of hindsight, why should
I have ever worried? Luv to Care has done more than I could have ever asked. The carers are simply amazing. Nothing ever seems to be too much trouble and they manage my mum, not always the easiest of persons, with empathy and a smile. It's a pleasure to review them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June M (Partner of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team of carers have always been very considerate and nothing too much trouble. Staff and management are excellent caring people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jonathan C (Son of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies from 'Luv To Care' have been looking after my 92 year old mum for 9 months now. They are all very good at everything they do, always polite and friendly, and I would recommend them to anyone without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Wife of Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vicky R (Daughter of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Luv To Care took on the package of care for my mother at very short notice at a time she really needed it. All the staff have shown excellent empathy and kindness to my mum. As a patient receiving end-of-life care, the staff have gone above and beyond to provide my mum with the best care possible for
the last of her days. I would highly recommend this company as I feel safe in the knowledge that my mum is in the best hands for ensuring both her safety, dignity and care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Luv To Care Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Luv To Care Southampton is calculated as follows: ( (88 Excellents x 5) + (17 Goods x 4) ) ÷ 105 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Luv To Care Southampton is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Justyna Lyczak

Job Title: Managing Director / Owner

Joined: 2020

Managing Director / Owner


No image found

Ewelina Danielska

Job Title: Registered Manager / Owner

Joined: 2020

Registered Manager / Owner


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Luv To Care Southampton to verify any information. View our terms and conditions. Luv To Care Southampton has a Platinum Service – more info.