CERA - Ayrshire

Skye House, 15 Skye Road, Prestwick KA9 2TA
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1.0 2 Reviews
  • CERA - Ayrshire, Prestwick
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Care Provided by CERA - Ayrshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Suzanne Fleming (Manager)

Funding & Fees Guide for CERA - Ayrshire

  • Prices

  • £20.08 per hour
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CERA - Ayrshire Reviews (2)

1.0

CERA - Ayrshire has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time CERA - Ayrshire has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 2

Date Published

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1
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Review from Fiona W (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H M (Son of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have given one star as unable to give zero stars. CERA care, based in Prestwick, is an absolutely terrible company with incompetence and lies from this company from the start. We finally got another care company in as Cera had been shocking from the start, absolutely a disgrace and untrustworthy.

Reply from Suzanne Fleming, Registered Manager at CERA - Ayrshire

We believe that we did our very best to support the service user in partnership with all the professionals involved. Our complaint policy and procedure has been given to the service user should they wish to make a formal complaint.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for CERA - Ayrshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for CERA - Ayrshire is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CERA - Ayrshire is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Sep 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about CERA - Ayrshire

What Type of Services does CERA - Ayrshire offer?

CERA - Ayrshire offers Home Care.

How many Carers does CERA - Ayrshire employ?

CERA - Ayrshire employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CERA - Ayrshire to verify any information. View our terms and conditions. CERA - Ayrshire has a Basic Service – more info.