GoodOaks Homecare - Wimbledon and Kingston

Suite 623, Highlands House, 165 The Broadway, London SW19 1NE
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9.9 22 Reviews
  • GoodOaks Homecare - Wimbledon and Kingston, London
GoodOaks Homecare – Wimbledon and Kingston provides dependable and quality homecare services in the local area.
The health and wellbeing of the individuals in their care are always put first to ensure the best possible care and support.

GoodOaks builds a small team of care professionals tailored according to each individual's needs which provides a continuity of care. All staff are well trained and go above and beyond in everything that they do.

Services available include personal care, household and domestic services as well as specialist care services, such as live-in care and companionship.

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Care Provided by GoodOaks Homecare - Wimbledon and Kingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sujina Hannan (Manager)

Funding & Fees Guide for GoodOaks Homecare - Wimbledon and Kingston

  • Prices

  • Visiting care starts from 30 minutes
    Couples waking up and sleeping nights live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Wimbledon and Kingston Reviews (22)

Total of 22, showing 1-20
9.9

GoodOaks Homecare - Wimbledon and Kingston has a Review Score of 9.9 (9.931) out of 10, based on 10 reviews in the last 2 years. Over all time GoodOaks Homecare - Wimbledon and Kingston has 22 reviews.

Overall Experience

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Review from D D (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was tasked by my siblings to seek out a good local care provider who could support my mother at home with daily tasks, 7 days per week. I came across GoodOaks Wimbledon who came across super friendly and informative but more importantly, went above and beyond my expectations. The carers not only manage
the daily tasks but also manage my mother’s medication which undergoes regular changes. The management team and the carers cannot do enough for us and any requests are warmly received and quickly implemented. As a family, we are so grateful to the GoodOaks team and would have no hesitation in recommending them to anyone seeking help at home.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you for the kind review, we're always happy to work closely alongside you to ensure that Mum is well looked after. Best wishes.


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Review from B P (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working with GoodOaks Wimbledon has been an absolute pleasure, I felt immediately looked after and assured from the first call through to the first visit. They have been providing live-in care support for my mother, and the carer has been wonderfully helpful and gone above and beyond any of our expectations.
I would recommend, and suggest, GoodOaks Wimbledon to anyone looking for a home care provider.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you for the kind review. It has been a pleasure supporting your mum and seeing her grow in confidence day by day. Best wishes


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Review from Mary R (Daughter-in-law of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received personal care from GoodOaks during January and February 2024. We found the care provided to be excellent. My mother-in-law had broken her hip and needed to be assessed while in rehabilitation. The assessment was timely and thorough and accurately predicted her needs. The carers
were caring, kind, professional and reliable at all times, The communication between the carers, GoodOaks management and my husband and myself was excellent. We were kept up to date of any new developments in a timely fashion. Impressively when new health issues arose the carers took the initiative including contacting the GP and district nurse when needed. When we needed more care this was provided very quickly. I would have no hesitation in recommending GoodOaks. The high level of care delivered by the carers reflects excellent training and management.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

thank you so much for the lovely review, we really appreciate that. Service quality and communication are our utmost concerns so I truly thank you for your recognition of those here. Best wishes


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Review from K E (Wife of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has received personal care from GoodOaks for three months now. We see a small team of four or five carers who between them cover the various duties twice a day. They are all well-trained and professional. They treat my husband with respect and communicate with him in a friendly and warm manner.
I find them very helpful. We have had dealings with carers before and we have found that the GoodOaks carers have been the best. We put it down to good training and efficient communication between the staff and management.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Dear K E, thank you very much for your review. We ensure our carers are trained to the best level and we closely monitor their performance to ensure it stays that way, but client feedback is the most valuable method in which we can do that. Best wishes, Arpan


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Review from Philip S (Husband of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving personal care from Goodoaks for the past nine months. The support during this time has been totally reliable and of a very high standard. The support required was agreed upon and carefully documented initially and reviewed throughout the time as needs changed. The carers have
all worked with competence, understanding, respect and good humour. My wife has benefitted significantly from their personal care and other support.


Communication with the management has been excellent; they have kept in close touch and I have always been able to contact them when necessary. The company policy regarding training and monitoring of the carers is effective. Communication between carers through notes recorded at each visit is good and has ensured well-informed continuity of care. Carers always arrive fully briefed on current issues or progress. Overall our experience with Goodoaks has been very positive.


Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for the review, it's highly appreciated. We work hard to ensure we're offering a quality service with good communication so it's very pleasing to know that we are able to deliver that for you. Best wishes


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Review from M P (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare started providing waking night care for my elderly mother in September 2023; since then they have continued to do so, and will for the foreseeable future. From the outset they were friendly, informative, accessible, responsive, knowledgeable about my mother's condition, and gave me
some very helpful advice. Setting up the service and making arrangements for payment was also much more straightforward than many other care services I have used. Their carers have proved efficient, reliable, have liaised well with the day carers, and above all they are kind and reassuring to my mother. I also appreciate the fact that I can have regular updates and reviews from the managers. Being responsible for an elderly relative brings all sorts of stresses. By providing such an excellent service, GoodOaks is helping not only my mother, but her live-in carer, myself, and the rest of the family.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Dear M P - thank you so much for the kind review. It has been an absolute pleasure looking after your mum, and look forward to continually doing so! Best wishes.


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Review from Ken M (Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On discharge from hospital, I was told by Social Services that I had to provide my own care package and that they would not help me in this project even though I had no previous experience. I looked online for providers and GoodOaks with their pricing and sensible time slots, seemed worth further investigation.
From the outset they were extremely helpful and flexible. With their guidance I was able to set up a programme of visits that met our needs and it could be changed as my health improved. The staff are knowledgeable, punctual, friendly and willing to assist in any way that they could. This also helped ease the stress that my wife was under following my long illness. I highly recommend GoodOaks.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for taking the time to review us and your recommendation Ken. It gives us immense pleasure to be able to help and even more so when we're able to so clearly see your progression, looking forward to seeing further improvements as time goes on. Best wishes.


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Review from H P (Son of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at GoodOaks have been helping my dad on a daily basis for the last few months and the support from the care team has been incredible throughout, I would highly recommend GoodOaks Homecare - Wimbledon and Kingston!

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you for your very kind review, as always we will continue to work hard to ensure the quality of care stays at the level you’ve come to expect. Best wishes.


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Review from Ben L (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks care team have been looking after my mum for a few weeks now, and we’re very happy with the care team they’re providing. My mum seems happier, and GoodOaks always keeps me up to date with any incidents that may happen.
Whenever I’ve asked them to do a little bit extra, they always accommodate
me and never say no. I wouldn’t hesitate to recommend GoodOaks to anyone.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Ben - thank you very much for the kind review, it makes us really happy to know that our contributions are having a positive impact on your mum. Best wishes


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Review from L W (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, the team were incredibly helpful, helping us to navigate this difficult situation which is completely new to us. They made us feel at ease and provided us with lots of guidance from the beginning. We are really pleased with the carer provided, who gets on well with and listens
to the needs of my dad, offering a regular friendly face, as well as someone we trust to handle his growing requirements. When there were aspects of the programme that needed to be fine-tuned, these happened quickly and we've welcomed the personal touch that the team have offered, which ensures we know they are there every step of the way with us.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for leaving such a wonderful review. It's a real pleasure working with you and the family to ensure we're providing the best possible support for your dad. Absolutely agree, our team are always available at any time and at every step. Best wishes.


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Review from Will F (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will
definitely be taking them on again.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for taking the time to review us. It gives us a huge sense of satisfaction in what we do when we receive such positive feedback and we're so glad to have been able to help! Absolutely, should you ever require anything in the future, please do get in touch. Best wishes.


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Review from B S (Son of Client) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Dear B, thank you so much for taking the time to leave a great review for us. It gives us huge gratification to know that our clients are being well cared for and have developed a great client-carer relationship. Best wishes


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Review from Jackie D (Wife of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been
solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for taking the time to leave us a lovely review, Jackie. We're so glad to be able to support your husband and it has been a pleasure throughout. Best wishes.


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Review from Kate P (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly,
efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for the beautiful review, Kate. It's always so heart-warming to hear when such close bonds are forged between client and carer, I will certainly ensure the message gets back to the carer. Do let us know if ever there's anything we can help with in the future. Best wishes.


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Review from M G (Husband of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems.
GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for taking the time to review us. We're so very glad to be able to help and were thrilled to see the improvements! Would be more than glad to help again in the future, if ever the need arises. Best wishes.


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Review from Eve C (Daughter of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into
residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for the kind review, Eve. We were delighted we could help. Please do let us know if there's anything we can do to help in future. Best wishes


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Review from Kuda M (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner, manager and the team went out of their way to accommodate our circumstances. They were able to get a carer going in to see Dad in really good order which alone was impressive. Their team was able to provide my dad with supplemental care and physical and unquantifiable but absolutely game-changing
social stimulation and TLC. Even the hospital team that they were coordinating with on Dad's care was really just so grateful and impressed with their attentiveness and contribution to his care. I was so impressed personally with their communicativeness, which meant so much because it really kept us up to date with how Dad was doing and gave us peace of mind. I honestly couldn't have asked for more, and in all honesty, they did more than was asked of them. I would absolutely recommend them and would use them again if the need arises.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thanks very much for your kind words, Kuda. We work hard to ensure that we are performing and supporting at a level over and above our clients' expectations. Best wishes


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Review from Dhirendra S (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and service given by Good Oaks to my mother. We have been using them for the last three months and they have been very friendly, caring and professional.
The carers come in the morning and they are on time and nothing is too much effort for them. They spend time
talking to Mum and making her feel safe and comfortable.
I thought Mum would struggle with strangers coming to the house but she has really taken to the carers and looks forward to them coming every morning.
The team at Good Oaks really do put the client first and are very helpful if changes are needed.
I have no hesitation in recommending Good Oaks.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you so much for the review, really kind of you. It is a real pleasure to know that we provide valued support for your mother and look forward to continuing doing so going forwards. Best.


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Review from N S (Father of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goodoaks are very flexible and responsive and tailor their services to the specific needs of the client. They are thoughtful and confidential. Also, they communicate effectively if there are any changes to personnel or dates.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thank you very much for the review N S, we really appreciate it. We work hard to ensure we're offering a flexible and quality service and are pleased to know that we are able to deliver that for you.


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Review from Sally S (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Good Oaks. The carers are great and the service is very flexible to your needs. We have carers twice a day and three times a day if we are away. They are very good carers and work to a very high standard. They chat with my mum and she looks forward to them coming in. They are
always on time and call if they are running more than 10 minutes late on a very odd occasion. We highly recommend Good Oaks Home Care.

Reply from Arpan Patel, Owner at GoodOaks Homecare - Wimbledon and Kingston

Thanks very much, Sally, for the kind review. Your mum is very much part of the Good Oaks family and we take huge pride in being able to support her.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for GoodOaks Homecare - Wimbledon and Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for GoodOaks Homecare - Wimbledon and Kingston is calculated as follows: ( (54 Excellents x 5) + (4 Goods x 4) ) ÷ 58 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Wimbledon and Kingston is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Sujina

Sujina Hannan

Job Title: Registered Manager

Joined: 2020

Sujina joined the Wimbledon & Kingston Team in November 2020 and is dedicated and committed to ensuring carers are appreciated and empowered and Clients care are safely managed in their homes


Sujina will monitor the safety and quality of the service


Frequently Asked Questions about GoodOaks Homecare - Wimbledon and Kingston

What Type of Services does GoodOaks Homecare - Wimbledon and Kingston offer?

GoodOaks Homecare - Wimbledon and Kingston offers Home Care.

How many Carers does GoodOaks Homecare - Wimbledon and Kingston employ?

GoodOaks Homecare - Wimbledon and Kingston employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Wimbledon and Kingston to verify any information. View our terms and conditions. GoodOaks Homecare - Wimbledon and Kingston has a Platinum Service – more info.