Home Instead (Perthshire)

5 Atholl Place, Perth PH1 5NE
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Top 20 award
9.8 27 Reviews
  • Home Instead (Perthshire), Perth
Home Instead Perthshire is a local award-winning private home care agency based in Perth.

This office covers the main localities in Perthshire and Dundee South including, Perth, Crieff and Comrie, Scone, Bankfoot, Blairgowrie, Glenfarg and Bridge of Earn.

Home Instead's hand-picked and specially trained Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. The Care Professionals support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.

Why is Home Instead unique?

- Minimum of a one hour visits to 24/7 care. They do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the Care Professionals so that wherever possible the same Care Professional sees the same client at the same time each day.

- All Care Professionals are employed and partake in a recruitment assessment process. They ask for up to six references plus enhanced PVG checks.

- Care Professionals are trained in Dementia Care, Moving and Assisting, Parkinson's and Medication.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

The services are completely adaptable and variable to suit every client and family requirements.

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Care Provided by Home Instead (Perthshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Saqib Rehman (Owner)

Funding & Fees Guide for Home Instead (Perthshire)

  • Prices

  • Minimum 1 hour visits - Available on request

Home Instead (Perthshire) Reviews (27)

Total of 27, showing 1-20
9.8

Home Instead (Perthshire) has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Perthshire) has 27 reviews.

Overall Experience

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Review from S T (Daughter of Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care carried out with compassion, dignity and kindness. A very professional team. We have become very fond of them all.

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Review from Laura M (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have chosen Home Instead Perth to provide care for our Mum. From the outset, they have listened to what we need and have gone out of their way to be accommodating.
It is a very personalised service and they are always willing to listen and change things as needed. Our care professional is excellent.
With her attention to detail, we know our mum is in very safe and caring hands.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

I am delighted to read your lovely comments. I will ensure it is passed to the team who look after your mum. Thank you.


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Review from L M (Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for the last four months. My care has been excellent. The Care Professionals have all been fantastic. They carefully select their employees, as they are always lovely. They provide any help I need, nothing is too much trouble. They ensure that your regular carers are the
right people for you. Their policy of the office staff members also working as carers means that if you have to contact the office, the staff knows you and your needs. It allows continuity of care, as they will cover any Care Professionals on leave.
I highly recommend this service.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for such a lovely review. I am delighted to hear you are enjoying the care that is being provided. I will pass on your kind words to the team and the care professionals. Thank you.


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Review from E G (Son of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing companionship visits for my widowed father, who has dementia, for over a year now. As he has dementia he much prefers seeing the same carers regularly and Home Instead has largely succeeded with this noting this isn't easy to achieve. The carers who have attended have
all been professional and reliable as well as understanding and caring which is appreciated by my father and the wider family. The support from the office has been excellent too. Thank you.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

I appreciate your kind words, its a pleasure looking after your father. I will ensure your comments are passed to the care professional. Thank you.


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Review from Nicola I (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a lifesaver for me and my mother in providing us with the extra support we so desperately needed. The Home Instead team went above and beyond to assist us and was so supportive and professional from the outset. I would not hesitate in recommending them to anyone looking for compassionate
care and support for their loved ones.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for your kind words. I am delighted to hear that we were a great support for you and your mum.


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Review from F M (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was wonderful, kind, gentle, and very caring. She was able to calm Mum when she was distressed and she kindly brought art supplies as I told her Mum liked art. My only negative point is that she couldn't drive and Mum likes to go out in the car.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you. We really enjoyed looking after your mum. Such kind words and I will make sure the care professional is told about this lovely review. Kind Regards.


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Review from S N (Daughter of Client) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very considerate carers who treated my father with respect and kindness. The carers not only looked after my father but also his home and always maintained a high standard of hygiene and cleanliness.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for your kind words it was a pleasure looking after your Dad. We wish him all the best. Take care.


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Review from S V (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I requested the help of Home Instead to provide companionship visits to my 93-year-old mother, who is sadly now not able to socialise as much as she used to. Everyone I have dealt with has been extremely professional, courteous and, above all, focused on providing the best and most appropriate service
to suit my mother's needs. Great care was taken to 'match' the right care professional for my mother and the visits have proved to be a great success. The service is very flexible and can be adapted should care needs change. This is extremely important, as circumstances can change very quickly. Information, follow-up and feedback are regularly given and nothing is too much trouble. Their help and support have been exemplary.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Hi, thank you so much for your review. I am so glad we have been able to support your mum. The care professionals really enjoy the visits and was delighted to continue the care when your mum moved. Thank you again.


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Review from Isobel M (Wife of Client) assisted by family/friend published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely professional and dedicated. They offer great service, very helpful and courteous. They go the extra mile.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Such a lovely review. I will pass over your kind words to the care pros. Thank you.


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Review from H C (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care providers I have met have been very pleasant, willing to meet any request, work efficiently and have good timekeeping. All in all, I am happy with the service. I am kept well informed should there be a change to the service, but this has not been a problem.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your kind words. I will pass your comments on to the care pros. Kind Regards.


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Review from Callum F (Son of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and our family are truly grateful to the staff and carers at Home Instead. Home Instead reacted quickly to our need for home care following my mother's discharge from the hospital. Set up was swift and easy and care started immediately. Her regular carers were always on time, cheery and always
lovely providing both care and company for my mother. My mother is now in residential care and I know she misses her carer visits. Many thanks, Home Instead.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your lovely comments. Your mum will be missed but I am glad she is now settled in her new home and we wish her all the best. Take Care from all the team at Home Instead Perthshire.


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Review from Frances G (Wife of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from Home Instead for 8 months after previously having been with 2 other companies. Home Instead, by far, provide the best, and most excellent, level of service. Carers are well-trained, kind, compassionate and give my husband the respect and dignity that anyone could
wish for their loved one. The level of care and communication is excellent on every level, from office admin through to care in the home. The app is especially useful to see the notes written by care staff. From day one, everything was explained thoroughly, and every effort made to support my requests. Careful consideration is also given to match up the client with the appropriate carers. Care staff appear to be well-supported which enable them to provide a hugely respectful level of dignified care to meet my husband's many and changing care needs. Carers have also shown me, as my husband's full-time carer, compassion and support when days have been challenging.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for your kind review. It is a pleasure looking after your husband.


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Review from Agnes M (Power of Attorney of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving care from Home instead for the last few weeks. Previously our friend had home care from another care provider but for the last nine months had been in a care home in Perth. It was her wish to return home and then we were introduced to the Home Instead service, and what a service
that has been. Phone calls from one carer when our friend had managed to stand with an aid, great excitement. A carer who brought a crumpet from home to make Eggs Royal (Eggs Benedict but with smoked salmon) including making fresh hollandaise sauce (Amazing). Although just for a short period due to illness which has involved a hospital admission, our friend became more animated than we had seen in some time, spoke with fondness about the carers, who were so caring and concerned (true professionals) and regularly the same carers leading to reassuring continuity. On the morning of our friend's collapse, the carer was a tower of strength but visibly concerned and so supportive to us.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Hi, thank you so much for your lovely comments. The Care Professionals really enjoyed the visits, and always spoke very highly of your friend. Please pass on our best wishes.


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Review from Ken C (Son of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum describes the main carer who has been visiting her since March as "very pleasant". She takes her out to do shopping and other things that she needs doing. Mum tells me that she enjoys conversations with her. I know she looks forward to her coming each week.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your review. It is a pleasure looking after your mum, and the Care Professionals always enjoy the visits. It's lovely to hear she looks forward to her visits.


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Review from William W (Son of Client) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience so far has been excellent. It has taken us a little while to work out the correct level of support my mum requires, but this is normal, and Home Instead have been flexible and helpful in finding out what is best for my mum. My mum likes all her carers, who I believe do their very best
to make their time with her well-spent and useful for her, through their flexibility and ability to see things that would be good for her and benefit her. Communication with management should any issues arise has been great, so we are very pleased with the service we have received from Home Instead.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your review. I am delighted to hear that the care and support we provide your mum has been praised so highly. The Care Professional's really do enjoy the visits, and its a pleasure supporting your mum.


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Review from S D (Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two hours of assistance per week. Very kind and thoughtful with suggestions as to what I can do to make life easier. Helps with cooking and sorting out clothes, food in freezer and also accompanied me on short walks locally.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your review and kind words, I am so happy to hear that you are enjoying our support.


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Review from F D (Daughter of Client) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been supporting my dad for 3 months now. This has allowed us peace of mind, and I have been very happy with the service. The carers are always helpful and kind. They are reliable, and we have a number whom dad has been able to get to know well. The office staff and finance team are
responsive and efficient.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you. It is a pleasure looking after your dad, and I am glad he enjoys the visits.


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Review from Jim M (Son of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quiet assurance, endless patience and professional approach provided by the carers visiting my mother which has created an environment where she looks forward to their visits is of huge importance to her and to all her family.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Hi Jim, thank you for your kind words. It is a pleasure looking after your mum.


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Review from S W (Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a great support when out, observes my needs. Supports me at my hospital appointments which can be draining if I didn't have her. The agency are good at communicating, seeing requirements I need. Thank you.

Reply from Saqib Rehman, Director at Home Instead (Perthshire)

Thank you for your kind review Shona and for entrusting us with your care.


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Review from F H (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ongoing support visits to my mother have continued to offer
an excellent level of care. To date, it has been possible for the same staff member to undertake the visits which is greatly appreciated by both my mother and myself as my mother relates to this individual carer very well. My mother finds
the support visits both an enjoyable and positive experience.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your feedback. I am really glad your mum finds the visits enjoyable. I know that her Care Professional always looks forward to the visits and really enjoys spending time with your mum.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Home Instead (Perthshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Home Instead (Perthshire) is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Perthshire) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (12)

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Meet the Team (1)

Craig

Craig Miller

Job Title: Service Manager

Craig is the service manager. He has many years of experience within the care sector. Craig ensures that person-centred care is delivered to all the clients. His team ensure all care professionals are supported to provide high-quality care.


Frequently Asked Questions about Home Instead (Perthshire)

What Type of Services does Home Instead (Perthshire) offer?

Home Instead (Perthshire) offers Home Care.

How many Carers does Home Instead (Perthshire) employ?

Home Instead (Perthshire) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Perthshire) to verify any information. View our terms and conditions. Home Instead (Perthshire) has a Platinum Service – more info.