Home Instead (Perthshire)

5 Atholl Place, Perth PH1 5NE
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Top 20 award
9.8 27 Reviews
  • Home Instead (Perthshire), Perth
Home Instead Perthshire is a local award-winning private home care agency based in Perth.

This office covers the main localities in Perthshire and Dundee South including, Perth, Crieff and Comrie, Scone, Bankfoot, Blairgowrie, Glenfarg and Bridge of Earn.

Home Instead's hand-picked and specially trained Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. The Care Professionals support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.

Why is Home Instead unique?

- Minimum of a one hour visits to 24/7 care. They do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the Care Professionals so that wherever possible the same Care Professional sees the same client at the same time each day.

- All Care Professionals are employed and partake in a recruitment assessment process. They ask for up to six references plus enhanced PVG checks.

- Care Professionals are trained in Dementia Care, Moving and Assisting, Parkinson's and Medication.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

The services are completely adaptable and variable to suit every client and family requirements.

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Care Provided by Home Instead (Perthshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Saqib Rehman (Owner)

Funding & Fees Guide for Home Instead (Perthshire)

  • Prices

  • Minimum 1 hour visits - Available on request

Home Instead (Perthshire) Reviews (27)

Total of 27, showing 21-27
9.8

Home Instead (Perthshire) has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Perthshire) has 27 reviews.

Overall Experience

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Review from G T (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been receiving care from Home Instead for 2 weeks but the experience so far has been very positive. The carers are all very pleasant and caring and not only provide a high standard of care but take time to chat with mum and get to know her.
Having had less positive experiences with other
care providers this is a big weight off my mind. They have made an effort to communicate with me and keep me informed- something sadly lacking from other services. The app is excellent as I can check every day to see how mum is and enables me to act promptly if any issues.
Overall have found Home Instead a caring, professional service.

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Review from L C (Granddaughter of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During December 2021, because of a change in family circumstances, my Grans care provider changed to Home Instead.
Initially, as a family we were nervous with the change in provider as we had built up positive relationships with the previous carers, however, we need not have worried.
In my Grans
words; I was nervous leaving, but everyone is so nice.
All the carers who have been caring for Gran are exactly who you would want looking after a family member. They are lovely, kind, caring and trustworthy. They provide a high standard of personal care, they support with domestic tasks such as washing and for us as a family, this is a huge support to us all, but most importantly, they engage with Gran during visits and have made a huge effort in getting to know her personally.
The app which Home Instead use is fantastic! As a family, we like being able to see when Grans visits are scheduled and who will be visiting.
We can’t thank Home Instead enough for their care and support!

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Review from S H (Son of Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are in the early stages of using Home Instead Perthshire as a care provider. All seems to be going well, our parents seem happy (which is the important thing) with the service and the servicing staff, but as time moves on dare say more opinions will be available with the service being provided.
Management
of Home Instead moved quickly to set up the partnership and selected specific members of staff from Home Instead all bringing different outlooks to the table in providing the necessary care to accommodate our parents.
The app is most helpful as in this case my brothers can keep updated and make comments accordingly.
As stated we are in the early stages of this care provision but looking forward to liaising more with the care staff and management to direct our parents with the necessary care that they need.

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Review from Nick F (Son of Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-class service for my elderly mother, carers are so friendly and kind, any problem they encounter with my mother's care is dealt with in a professional yet caring manner.
The app used to update family members after each visit is excellent, gives everyone peace of mind.

Reply from Saqib Rehman, Director at Home Instead (Perthshire)

Thank you for a lovely review, Nick, we hope we can continue to provide your mum with the highest level of care. Thanks for choosing Home Instead.


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Review from Eoin W (Power of Attorney of Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just recently signed up with Home Instead. The manager and her team have been fantastic from day one. Professional, fully trained, engaged and friendly carers. This company really understand their clients and their clients' needs. Their focus is entirely on the health and wellbeing of the client.
They go the extra mile at every opportunity and provide genuine friendship when it comes to helping and supporting my mum.
They undoubtedly know their job and their clients. If you are looking for a company that will genuinely care for your loved ones then I would wholeheartedly recommend Home Instead without question.

Reply from Saqib Rehman, Director at Home Instead (Perthshire)

Thank you for a lovely review, Eoin. It's feedback like this that truly makes our work worthwhile.


Our caregivers love spending time with your mother, it's a privilege and an honour for us.


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Review from J B (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of having carers from Home Instead is good. They are very reliable, punctual and efficient, giving confidence and help when needed. I also like to be able to have the same carers, usually 2 interchanging for time off.

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Review from A B (Daughter of Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead was recommended to me by a friend because the care was flexible and staff were not constantly changing - important factors in our choice of provided. The former proved to be accurate, unfortunately. Initially, this was not the case regarding staffing. However, this issue now seems to have
been resolved. Care has been taken to match staff with my mother and those who now come are extremely good. I live a long distance from my mother and members of the management team have been very helpful when I have had any queries.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Home Instead (Perthshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Home Instead (Perthshire) is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Perthshire) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (1)

Craig

Craig Miller

Job Title: Service Manager

Craig is the service manager. He has many years of experience within the care sector. Craig ensures that person-centred care is delivered to all the clients. His team ensure all care professionals are supported to provide high-quality care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Perthshire) to verify any information. View our terms and conditions. Home Instead (Perthshire) has a Platinum Service – more info.