Home Instead (South Ayrshire and Kilmarnock)

1 Wellington Square, Ayr KA7 1EN
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Top 20 award
9.9 40 Reviews
  • Home Instead (South Ayrshire and Kilmarnock), Ayr
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.

This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock.

Their hand-picked and specially trained CAREGivers pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. CAREGivers support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.

Why is Home Instead unique?

- Minimum of a one hour call to 24/7 care. Staff do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the CAREGivers so that wherever possible the same CAREGiving team sees the same client at the same time each day.

- The service is extremely fussy about who is employed and takes up six references plus enhanced police checks.

- The service specialises in dementia care and live in care.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

Home Instead South Ayrshire's services are completely adaptable and variable to suit client and family requirements.

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Care Provided by Home Instead (South Ayrshire and Kilmarnock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cathleen Yuile (Manager)

Funding & Fees Guide for Home Instead (South Ayrshire and Kilmarnock)

  • Prices

  • Minimum 1 hour visits - Available on request

Home Instead (South Ayrshire and Kilmarnock) Reviews (40)

Total of 40, showing 1-20
9.9

Home Instead (South Ayrshire and Kilmarnock) has a Review Score of 9.9 (9.935) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (South Ayrshire and Kilmarnock) has 40 reviews.

Overall Experience

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Review from Linda M (Daughter-in-law of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been receiving a service since august 2024 and we would not have managed to care for our elderly relative for as long without this support.
Everyone has been very helpful and supportive and we are very grateful.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this fantastic review. We are so happy that your relative was able to stay in the comfort of their own home for as long as possible with our support. I will pass your review over to our care professionals who supported your relative.


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Review from A A (Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I started having carers I was mentally and physically in a bad place, I found it really hard to have someone come in to visit me.
I started to look forward to the visits by the end of the 2nd month. Now I really feel the benefits in my health.
Everyone is really lovely.
I don't think that I
would be here without them.

Reply from Cathleen Yuile, Service Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this wonderful review. We cannot express how happy this has made us and we will be sure to share your words with our care professionals that have visited you over your time with us. We are delighted that your mental and physical health has benefited from having these visits in place and I cant wait to hear more about your experiences with us at your next review.


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Review from Alison G (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team visit my mum every morning, she has a regular carer who does most of the visits with other carers helping out for holidays and weekends. They help her take medication, go shopping and hairdresser, pay papers and provide friendly company. They've suggested and set up visits to a
local community club and often take Mum out for a coffee which she enjoys. The whole service has been superb, completely reliable, they've never missed or been late for a visit since we started 2 years ago. We appreciate how proactive and caring they are, mums carer contacts the doctor, pharmacy or optician if she spots a need and resolves problems with things like picking up medication. The central team are very helpful too, keeping in touch with me, being very flexible, and responding to requests to change or add extra time. Home Instead provide an amazing service for my mum, it's really made a difference for her and the family, we have a lot of reassurance knowing the team is on hand.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this wonderful review! It's an absolute pleasure to care for Mum. We know that Mum's carers enjoy her company just as much as she enjoys theirs which is amazing to see! We will pass this review onto Mum's carers who will be so grateful for your kind words.


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Review from Mark B (Husband of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overseas visitors to the area and at short notice required daycare for my wife who is a stroke survivor, with partial paralysis and loss of speech. Home Instead were fabulous in their efforts to assist with our needs. In addition, they were extremely diligent in their onboarding process and
their efficiency gave us great comfort. The carer was very personable and fully qualified, and my wife easily warmed to her. Although only a short stay this time, we have no hesitation in seeking Home Instead's services for our next visit or recommending them to others.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this wonderful review! It was a pleasure to meet you and your wife. We look forward to hearing from you both in the future! Take care.


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Review from S D (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum receives a weekly afternoon visit from the same carer each week, other than holidays. She does the housework, takes her to the hairdresser and takes her out. My Mum loves the visits and thinks the world of the carer. It has taken the pressure off of me trying to do everything for her, and
I can now spend time visiting and talking to her rather than being her housekeeper.
All the girls in the office are lovely and communication is excellent with them letting you know of any concerns and regularly contact you to get feedback on the service.
A great service provider where nothing is too much trouble.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for taking the time to write this wonderful review! We know how much Mum loves to have her hair done and we're so glad that she is able to continue doing this with the support from her well-trusted care professional. It's so nice to see that you can now visit Mum and enjoy the time together, rather than having a lot of jobs to worry about. We will pass this review on to her care professional.


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Review from Dorothy S (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead on two occasions now on an ad-hoc basis to provide support for my mother when we are away from home. The service provided is second to none. Great communication both from the office when booking dates and through the app per visit. I feel very happy that I can go away and
know that my mum is in good hands. All the girls who have provided care have been professional and caring. Would not hesitate to recommend them.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review! It's been an absolute pleasure to support your mum and offer you that reassurance that you need while having a well-deserved holiday! We look forward to seeing you all again in the near future.


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Review from A H (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide care, twice a day, for my 89-year-old father. We contacted them when my father was due to be discharged from hospital and they had carers in place at very short notice. Each carer turns up on time and always leaves a report of their visit on the app, allowing my family and I to
get an update on what's happening, at any time of day. They have been very helpful in arranging extra care when we are going away on holiday, or allowing us to cancel sessions a couple of weeks in advance if my father is coming with us. It is great that a carer is happy to take my dad shopping or to go to the shops on his behalf, depending on how he is feeling. Home Instead contact me immediately, if the carer attending that day is concerned about anything. Dad is very happy with the service and enjoys a chat with the various staff who attend. We are pleased that companionship is high on their agenda.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this amazing review. We love that we were able to support Dad to get out of hospital at short notice and that he has now formed good relationships with his care professionals. We know how important Dad's morning trip to get his newspaper is, and we're so glad that with the help from his care professionals, Dad has been able to continue doing this. We will pass this lovely review on to dads' care professionals!


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Review from Heather P (Daughter of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the Home Instead team highly enough. All the carers are extremely professional and compassionate delivering person-centered care. Mum really enjoys their company and interactions. They give me a well-needed break secure in the knowledge that Mum is happy and safe.
I have recently
used the live-in care team as well. I was anxious about doing this for the first time but as always the team provided an excellent carer who I got to meet prior to me taking a short break. This has made a huge difference to me knowing that Mum can get respite care in the comfort of my home. Sincere thanks to them all.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this brilliant review. We really enjoy spending time with Mum and its great to see that the feelings are mutual! I am so glad that Mum's care went well and you were able to get a well-deserved break, I know this was a very worrying thing for you in the past and we are so glad that you now know you can rely on us to take that pressure off! I will pass your lovely review on to mum's care professionals.


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Review from A K (Partner of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has Home Instead to support my partner on a Tuesday and Friday while I get some time myself. He does lots of quizzes and talks a lot about different things, and his two support workers are very good with him. I have used the live-in support workers as well. I am just back from holiday and
he was supported very well by the two people who supported him, they are all very good at Home Instead, if you have a problem you just need to phone and they get it sorted.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this review! It's an absolute pleasure to support your partner with care throughout the week and more recently with live-in care while you were on holiday. I am so glad that you managed to have a well-deserved rest and were reassured by our service while you were away. I will pass on your review to our care professionals!


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Review from L M (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad currently receive Live in Care. This was set up after a very successful block of Respite Care following a long period in hospital for my Dad. This has been highly successful and has allowed my Mum and Dad to stay in their own home where they are extremely happy but would otherwise not
be able to remain by themselves.
The success of the live-in care has been down to the careful selection of high-quality carers for my parents. Both parents were interviewed and carers found that had similar interests and experiences. They have formed very happy and positive relationships with both carers as have I as their daughter. The communication with myself is outstanding and it has changed a previously very stressful situation into one where I can now enjoy a visit as their daughter rather than a carer. The care received by my Mum and Dad has been outstanding and I am extremely grateful for the wonderful service provided.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this wonderful review. From the moment I met mum and dad at their consultation, I knew what care professional would match with them perfectly and Im so pleased that it ended up such a great fit for both mum & dad and their amazing care professionals. I will pass this review along to all members of our team that are involved in mum and dads care!


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Review from J M (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care carried out as per care plan. Good rapport between Mum and care assistants. Good communication between carers, care supervisors and family. Approachable staff, flexible and holistic culture. Thanks.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review. We pass your comments on to the care professionals. We really appreciate your feedback. Thanks Yvette.


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Review from John G (Nephew of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle enjoys the support of the care team in the area. My uncle has twice daily visits to help him maintain his independence in his home. They do a fantastic job. I cannot compliment the team highly enough.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this amazing review. We love that we can support your uncle in staying as independent as possible. I will pass your lovely words on to our care professionals.


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Review from K C (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers turn up at the allotted time. They are pleasant and friendly and put mum at ease. She is up showered, dressed and has breakfast. They always offer to do anything else within the time left - load or empty the washing machine, hang up washing or take something out of the freezer for her later
meal.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review. We are so happy that mum is getting the support that suits her needs. I will pass on your words to our care professionals who support mum!


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Review from Donald B (Son of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead to get some support for mum at home. They were very friendly, helpful and informative regarding all my inquiries and quickly arranged a home visit to talk through all they could offer. We engaged the service to help with mum’s medication and to check on safety and well-being
of the house as well as offer companionship. The service was set up pretty quickly and the workers who came out were great. They had a good picture of what was required and mum liked them immediately.
I was able to see and contribute to the care plan and also see the visit reports using an app and it was easy to set up and use. I wouldn’t hesitate to use further support services from Home Instead and found everyone really helpful, friendly and especially caring. Five stars.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review! It was great to meet and get to know you and mum. We wish you all the best for the future and we’re always here if you do need us again! I will pass this review over to our care pros who supported mum.


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Review from C M (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care for my 90-year-old mum by one carer in particular who has been exceptional with her. She has taken time to get to know my mum really well and has put her at her ease, and she now really enjoys her company.
The initial process and setup from Home Instead by the care pro experience
lead was easy and didn’t stress my mum.
Can’t recommend them enough.

Reply from Cathleen Yuile, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review! It has been a privilege to get to know Mum over the last few months. I am so pleased that we were able to offer a stress-free set up for Mum and now provide the care that suits her needs. I will pass your lovely words on to Mum's care professional.


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Review from Ian C (Husband of Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The people who come are great with my wife and they allow me to get stretched out in bed twice a week after a couple years trying to sleep curled up on the couch.
My wife sleeps in the living room, in a hospital bed.

Reply from Cathleen Yuile, Care Pro Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review. We’re so happy that we can support your wife and give you that well-deserved sleep! We will share this review with our care professionals who support your wife.


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Review from C O (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I arranged for our mum, who is now in her nineties, to have regular carer visits from Home Instead staff members back in September 2023, and they have been supporting Mum since then.
We have found communication with the office excellent, with staff responding promptly to any changes needed.
The carers are professional and friendly, and although Mum found the change to daily visits difficult, the staff have been sensitive to her issues.
They provide a wide range of support depending on the daily needs of our mother, and we feel well-supported in a way that allows her to remain in her home.
The service is highly recommended.

Reply from Cathleen Yuile, Care Pro Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review! This has made our day, and we're delighted to be able to support Mum to continue living at home. I will pass your lovely review on to our care professionals who support Mum.


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Review from Susan H (Friend of Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I watched over my neighbour, who I could see was declining both in mobility and her ability to look after herself properly. With no family to support her here, and not wishing to go into care, Home instead was asked to start a twice-a-day service. My neighbour really enjoyed the company, chat and support.
I could check the app which was updated daily to see how she was doing. As my neighbour's health declined further, I asked Home Instead to support us even more by using the service three times a day and then eventually four until such time as my neighbour was required to go into hospital after a fall.
I can only say that the service my neighbour and I received was the best available. Communication was always excellent, supportive and helpful. Going way beyond what I would have expected.
The service is professional, well-organised and just lovely to use. The biggest thank you to each and every one of you involved. You were my lifesavers and I wish you every continued success for the future.

Reply from Cathleen Yuile, Care Pro Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for your taking the time to write this lovely review, we really appreciate this. We are so privileged to have provided support for your neighbour. We will pass on your lovely words to our care professionals.


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Review from J C (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my 92-year-old mother at home twice a day for over a year now and they have been nothing short of a godsend. Without them we would not have been able to keep her at home for so long. The girls were relaxed and friendly and weren't put off by her extreme hoarding. On the
contrary they sat with her and chatted and allowed her to tell them all about the things she's done and places she's been. They also gained enough trust for her to let them do some basic cleaning tasks and even, occasionally, throw some used biscuit wrappers in the bin! The entries in the app at each visit allowed us, her daughters, to feel reassured and to have something to ask her about when we phoned/video called later. I would thoroughly recommend.

Reply from Lauren Gerrard, Client Experience Lead at Home Instead (South Ayrshire and Kilmarnock)

Thank you very much for your lovely review, we have really enjoyed taking care of Mum. We will feedback your review to our care professionals.


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Review from Scott P (Husband of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been really pleased with the care and service provided by our carer from Home Instead. She has taken the time to get to know my wife really well and she really enjoys our carers company and commented on how caring she has been when helping with meals and toilet duties. I am comfortable
when I’m out that our carer is more than capable of taking care of my wife's needs.
Thank you, Home Instead!

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review. We are so happy that you are both pleased with your care professional and we will pass this on to her. We really appreciate your feedback. Thanks Yvette.


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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Home Instead (South Ayrshire and Kilmarnock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Home Instead (South Ayrshire and Kilmarnock) is calculated as follows: ( (115 Excellents x 5) + (8 Goods x 4) ) ÷ 123 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Ayrshire and Kilmarnock) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Jun 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (1)

Cathleen

Cathleen Yuile

Job Title: Service Manager

Joined: 2022

Cathleen is the service manager for Home Instead South Ayrshire & Kilmarnock. Starting her journey with Home Instead in 2022 as a care professional, Cathleen then quickly gained the knowledge to step into her role as service manager.


Frequently Asked Questions about Home Instead (South Ayrshire and Kilmarnock)

What Type of Services does Home Instead (South Ayrshire and Kilmarnock) offer?

Home Instead (South Ayrshire and Kilmarnock) offers Home Care.

How many Carers does Home Instead (South Ayrshire and Kilmarnock) employ?

Home Instead (South Ayrshire and Kilmarnock) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Ayrshire and Kilmarnock) to verify any information. View our terms and conditions. Home Instead (South Ayrshire and Kilmarnock) has a Platinum Service – more info.