Home Instead (South Ayrshire and Kilmarnock)

1 Wellington Square, Ayr KA7 1EN
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Top 20 award
9.9 40 Reviews
  • Home Instead (South Ayrshire and Kilmarnock), Ayr
Home Instead South Ayrshire and Kilmarnock is a local award-winning private home care agency based in Ayr.

This office covers the main localities in South Ayrshire and East Ayrshire including Ayr, Prestwick, Troon, Stewarton, Turnberry and Kilmarnock.

Their hand-picked and specially trained CAREGivers pride themselves on delivering only the highest standards of care for clients in their own homes. The team is made up of local people who know and understand the area and the local community. CAREGivers support older people so that they are able to stay in their own homes and live independently for longer - in a happy safe and secure manner.

Why is Home Instead unique?

- Minimum of a one hour call to 24/7 care. Staff do not believe proper care can be provided with '15 minute calls'.

- The service matches the client with the CAREGivers so that wherever possible the same CAREGiving team sees the same client at the same time each day.

- The service is extremely fussy about who is employed and takes up six references plus enhanced police checks.

- The service specialises in dementia care and live in care.

Services include companionship, light housekeeping, meal preparation, personal care, transportation and specialist dementia support.

Staff at Home Instead regard it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

They provide the full range of homecare services and clients range from those receiving two hours of housekeeping help a week to those who receive 24-hour specialist dementia support. Others may only require help during a family break, respite period or during a palliative period.

Home Instead South Ayrshire's services are completely adaptable and variable to suit client and family requirements.

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Care Provided by Home Instead (South Ayrshire and Kilmarnock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cathleen Yuile (Manager)

Funding & Fees Guide for Home Instead (South Ayrshire and Kilmarnock)

  • Prices

  • Minimum 1 hour visits - Available on request

Home Instead (South Ayrshire and Kilmarnock) Reviews (40)

Total of 40, showing 21-40
9.9

Home Instead (South Ayrshire and Kilmarnock) has a Review Score of 9.9 (9.935) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (South Ayrshire and Kilmarnock) has 40 reviews.

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Review from Gaynor G (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had brilliant service and support from the Home Instead Ayr team now for over 18 months. They are perceptive, responsive, caring and helpful. Navigating this difficult transition through support to full caregiving, they have been very helpful indeed. There are also specific carers that go above
and beyond, building close and trusting relationships. The continuity of caregivers can be a challenge as staff come and go but Home Instead seem to be better at retention of staff than most, this is a challenge for the sector. All in all, they have made it possible to remain at home receiving care and support, we are all very grateful we started with them and continue to work with them.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for this lovely review, we are so happy we have been able to help support your loved ones to remain in their own home.


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Review from Morag M (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was Mr independent and resisted help from anyone other than family until he met his two carers from Home Instead. They made his lunch the way he liked it, listened patiently to his stories and cheerfully kept his house (and him) neat and tidy. My sister and I used the app for updates, leaving
Dad with the feeling of independence he valued so much.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for this lovely review, I am so glad we were able to support dad. I will pass on this feedback to our care professionals. Thank you


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Review from Nigel W (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, 91 years old and with restricted mobility, has been using the service for two or three weeks now. She has two regular carers who, between them, visit four times a week. Both of them are efficient, professional and very competent. They are also friendly and good company for my mother. They
are interesting people and provide good conversation for my mother who can no longer get out and about on her own. My mum was a little wary at first but now is very pleased with their help.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for this lovely feedback, we really appreciate it. I will feedback your comments to the care professionals. We are glad that mum is enjoying her visits. With thanks.


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Review from C T (Wife of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead recently provided help and support to my chronically ill husband when I was away from home for a few days. We were happy with the professional, friendly and caring approach from all staff involved and we have now arranged further support.
Based on our experience, we would not hesitate
to recommend Home Instead.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for this wonderful review, we appreciate your feedback and we are so happy we have been able to help. I will pass on these lovely comments to the team. Thanks.


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Review from Lillias N (Power of Attorney of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service from first phone call right through to successful set up of new care plan and start of care provision. All staff at every level go the extra mile to problem solve and assist in every conceivable way. You are in safe hands with these people.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review, we are so happy we are able to help and we really appreciate your feedback.


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Review from Jennifer B (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad used Home Instead carers prior to going into a care home. The carers were excellent, gave my dad some company, did housework and would happily take him for his weekly shopping. Home Instead were excellent and very helpful when my dad was admitted to hospital. The manager was very helpful, let
us know prices and services and she and other staff genuinely seemed to care about Dad and what was in the best interests of him. Thank you.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review, I will forward this on to our care staff as well, we were so happy to be able to get to know your dad and support him at home.


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Review from Joyce W (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides great care for my mother. It gives the family peace of mind to know that her needs are being met and that she can continue to live in the house that she and my dad built in the 1960s. All the caregivers are wonderful people, and the mental stimulation of a chat about all kinds
of subjects has been beneficial for Mum's dementia. Knowing that she is being fed good food, getting bathed on a regular basis and being assisted with laundry and housework takes the pressure off the family. As a dementia patient, things have to go at Mum's pace, and the Home Instead caregivers have the time to see to her needs.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for these lovely comments; we really appreciate the feedback, and we are so happy we have been able to help support mum. Thanks.


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Review from D B (Son of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I recently arranged for Home Instead to provide support to my elderly parents. We have been impressed by their very thorough and professional approach to identifying the requirements of our parents and matching the most appropriate staff to look after our parents.
The service and support
provided to date have been excellent and the staff have all been very caring, friendly and reliable. There seems to be good supervision of the team, and the mobile app is very helpful in providing reassurance (when you do not live close by) that everything is okay.
We would not hesitate to recommend Home Instead South to anyone with elderly parents who need assistance.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for this lovely review. We are so happy that we have been able to help. I will pass on these lovely comments to the care professionals as well. Thank you.


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Review from Andrew J (Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we contacted Home Instead we had 5-star service. Prompt responses, easy admin, sensible paperwork, thank you. The care then provided for my Dad was professional, friendly, and exceptional, thank you again.
I would thoroughly recommend anyone who wants short-term care to use the wonderful
team at Home Instead. Please reach out to Home Instead you will not be disappointed.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for your lovely review, we really appreciate your feedback.


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Review from A B (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have offered my sister and I peace of mind with the care they have provided for our mother. Neither of us live in the UK and Home Instead management has accommodated all our requests to enable our mother to remain in her home presently and be cared for as needed. Knowing that they are a
phone call away to help solve our issues makes life a lot easier for all concerned. We are very glad we found them.

Reply from Yvette Cuthbertson, Care Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for your lovely review, we really appreciate your feedback.


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Review from Caroline L (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Dad has received from the Home Instead carer had been fantastic. Right from the start , they listened carefully. to what we needed for Dad and selected a carer for him. She is wonderful with him and I know he is in safe hands. It’s so good, we have increased the number of visits and time
they spend with him. Well worth the additional expense. Everyone I have dealt is friendly and eager to help. There are great to deal with.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much Caroline for your review. We will ensure this is passed onto this particular Caregiver.


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Review from A M (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring service provided by everyone involved in Mum's care. Home Instead helped our family at a time which was very difficult and provided reassurance to all. The dignified treatment of mum was very much appreciated. Over a very short period, Mum looked forward to her visits and valued the company
and help given. Unfortunately Mum has not been able to stay at home however I would have no reservations in recommending Home Instead.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for your kind words.


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Review from C R (Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with service, prompt response to initial enquiry. Good supervision by manager.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you for your review. We appreciate your feedback. Home Instead


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Review from Sharon D (Daughter of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has restored my faith in the care sector, from start to finish the team are 100% professional and nurturing with my Mum and myself. The reviews are always in-depth and holistic with Mums safety and care at the centre. Thank you for everything you all do. Even the gift at Christmas was so
amazing above and beyond.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you Sharon for your lovely review. We really appreciate your kind words.


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Review from David B (Son of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provided by Home Instead have established an excellent relationship with me and, most importantly, my mother. She welcomes and enjoys their visits and derives benefits from them in terms of her continuing healthy living and also in terms of companionship. The carers are extremely reliable,
always attending as arranged. And when they are with us, they demonstrate the highest professional standards while also maintaining good interpersonal relationships. My mother and the rest of the family are delighted with the service we are receiving from Home Instead carers and we plan to continue working with them in the future. I should also add that the staff in the office, when contacted, are also both very professional and also very accommodating as our requirements change over time.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you, David, for your lovely review. It is our pleasure to provide a service to your loved one. Home Instead.


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Review from Tom B (Husband of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit us are first class. Quietly efficient and very helpful.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for taking the time to review the service you receive.


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Review from Lindsay M (Daughter of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The personalised care that the carers deliver is great!
My mother finds them lovely, efficient and always helpful.
Having the same carers each time really helps with her routine.
The service gives us all peace of mind that Mum is receiving the best possible care.
Thank you Home Instead!

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much Lindsay for your kind words. It is a pleasure to support your loved one.. Home Instead


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Review from W G (Daughter of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly caregivers who were very attentive to not only my father but also good company to my mother. The office was always quick to respond and managers went out of their way to help. So pleased with the care they provided for our precious family members .

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you so much for your lovely comments. It was a pleasure to meet you and your family.
Home Instead.


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Review from Charmian T (Wife of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our caregiver is wonderful and we look forward to seeing her every week. Not only does she look after my husband quite beautifully she is also very helpful and does small jobs around the kitchen and makes his lunch and leaves everything shiny and clean.
Office always available and very helpful, would
absolutely recommend this agency.

Reply from Danielle Wisely, General Manager at Home Instead (South Ayrshire and Kilmarnock)

Thank you Charmian for taking the time to review your service here at Home Instead.


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Review from H R (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and cheerful all staff and management.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Home Instead (South Ayrshire and Kilmarnock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Home Instead (South Ayrshire and Kilmarnock) is calculated as follows: ( (115 Excellents x 5) + (8 Goods x 4) ) ÷ 123 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Ayrshire and Kilmarnock) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Jun 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (11)

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Meet the Team (1)

Cathleen

Cathleen Yuile

Job Title: Service Manager

Joined: 2022

Cathleen is the service manager for Home Instead South Ayrshire & Kilmarnock. Starting her journey with Home Instead in 2022 as a care professional, Cathleen then quickly gained the knowledge to step into her role as service manager.


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