Severn Vale Home Care

Office F2, New Venture House, Park Boulevard, Worcester WR2 4AY
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9.9 29 Reviews
  • Severn Vale Home Care, Worcester
Severn Vale Home Care provides award winning visiting, live in and specialist care to individuals in the Worcester, Malvern & surrounding areas.

They are a local, independent, family owned, care company that exists to serve the local communities of Malvern, Worcester and the surrounding areas.

Severn Vale Home Care is built around the value of treating others as you would want to be treated. Through this approach, they aim to provide highly personalised care and give back to the local community that they are very much a part of.

Severn Vale invests in and rewards the dedicated team of Care Professionals, enabling them to provide the best possible care for clients. This means offering Care Professionals a meaningful career structure & a good standard of living.

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Care Provided by Severn Vale Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Severn Vale Home Care Ltd
  • Person in charge
  • Tony Joyce (Registered Manager)

Funding & Fees Guide for Severn Vale Home Care

  • Prices

  • Visiting care starts at £22.75 per visit and Live In Care starts at £1250.

  • Care packages are tailored to your unique needs and preferences.

Severn Vale Home Care Reviews (29)

Total of 29, showing 1-20
9.9

Severn Vale Home Care has a Review Score of 9.9 (9.892) out of 10, based on 17 reviews in the last 2 years. Over all time Severn Vale Home Care has 29 reviews.

Overall Experience

  • 22
  • 6
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Date Published

29
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12

Review from Linda K (Wife of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both very pleased with the service of care my Husband is receiving in the short time we have been with Severn Vale. We are sure that this continue going forward. We have been grateful to all the staff for their helpful and courteous manner and will look forward to our continuing care with Severn
Vale.

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Review from Karen B (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of picking the phone up to call Severn Vale Home Care they have been nothing but professional, efficient, well organised supplying an exceptional care service. They answered the phone and the person I spoke to came out to see my mother to assess her needs, and within a week supplied
a full care service - 4 calls a day - a rota was sent out weekly so everyone knew who was coming and exactly what time - perfect for someone as house bound as my mother. I couldn't fault their service.

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Review from Bill M (Relative of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Severn Vale Home Care was selected by my daughter-in-law after my recent heart scare- and what an inspired choice. They have provided outstanding care to my wife who suffers from MS and is wheelchair bound. The staff are without a doubt a perfect example of what caring should be. They are "understanding
and caring" and have contributed in no small way to my own recovery process, and to my wife's mental recovery, always providing smiles and help that really matters. They have become part of our family and we look forward to their coming each day. There is no doubt in my mind that Severn Vale Home Care has played a vital part in the well-being of my wife and my own recovery. As we do not want to lose their input we have decided to continue with a once-a-week visit indefinitely. Me and my family cannot thank them enough for all they have done for us and we have no hesitation in recommending them to anyone looking for a care package.

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Review from C W (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Severn Vale carers have looked after my mum for a year with 2-3 visits per day. I can't speak highly enough of their service. The manager and the team are very easy to contact and very responsive. The carers are reliable and the individuals were professional as well as genuinely interested in my mum
and making her life as easy as possible, she looked forward to seeing them. I would definitely recommend Severn Vale.

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Review from Denise O (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Severn Vale Home Care as their carers are very caring, friendly and nothing was any trouble for them. We had 2 visits a day and they were always on time. Not only did they assist my mum they were company for her. She actually looked forward to them coming.
Anyone looking for care
for a loved one I would look no further than Severn Vale Home Care.

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Review from K S (Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only been with Severn Vale Home Care for the past few months, I would recommend them very highly, from the very caring, professional, polite carers I have, to the office staff I have spoken to, and managers, all I have found to be so accommodating and helpful.

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Review from Lisa S (Daughter-in-law of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel like finding Severn Vale has given us our lives back - we were drowning - the rapid onset of dementia for my husband's mum was all-consuming, we are a small family so everything was on myself and my husband's shoulders - then I called Severn Vale.
Mother-in-law has always been a difficult lady
so to be honest I didn't hold out too much hope - but I was wrong - she loves the girls - adores them.
They are friendly, kind, calm, prompt, clean and very helpful mowing the lawn - walking the dog - taking her to co-op - washing her clothes - nothing is too much trouble. We honestly cannot fault them or sing their praises any more than I do already. 100% would recommend.

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Review from Celia D (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by the team looking after our father was outstanding. He was a gentleman with a personality and unusual likes. Everyone took their time to know him and his needs. They always had patience, a smile and a huge amount of kindness. Although his health deteriorated rapidly the
standard of care was so high and they were never rushed. The team also found time to care for myself and his son. For that, we can't thank them enough. From management to the carers everyone supported Dad and ourselves and we were all able to care for him at home until he passed away. We would have no hesitation in recommending Severn Vale Home Care.

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Review from R D (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted to have found Severn Vale, they are efficient and the office is very responsive to queries. The carers are all very pleasant and helpful and also do cleaning to a good standard and get through all the work needed in the time allotted. If they have covered all the jobs they ask if there
is anything else to be done. The morning carers are on time and check that Mum is up and okay and always ask if she wants any personal care. We are very pleased with the service so far and the daily updates are very useful and reassuring.

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Review from Helen M (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives from Severn Vale. At the moment we only need one regular visit a week, but it is easy to book extra visits in advance if necessary. The carers are very kind and considerate, and my mum enjoys their company. I have complete peace of mind knowing that Mum
is happy and well cared for, thank you.

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Review from Sarah L (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Severn Vale Home Care simply put my mind at rest with the care they provide for my mum. The staff are lovely and communication is fantastic. I can see notes from every visit on the app they provide and when I contact them about anything they are quick to reply and happy to sort. Mum is happy and cared
for very well and the support received is great. Thank you.

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Review from Richard M (Son of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Severn Vale employs lovely staff, and Mum enjoys their visits very much. They have a very good communication system and respond well to feedback and requests when we need to fine-tune. As we are now up to 3-4 visits daily, this caters to all aspects of Mum's care. The staff are very observant, and inform
us of any concerns, as well as shopping requests etc. Mum lives in a village west of Worcester, and so it is all the more impressive that they can reliably get to her. I would not hesitate to recommend Severn Vale and have found them to be by far the best out of several we have had over many years. Mum has been receiving this level of care, over many, many months, often by the same carers, and so they have a great rapport, which is equally important. Keep up the good work, thanks from all the family.

Reply from Stuart Callister, Director at Severn Vale Home Care

Many thanks for your kind review and recommendation. I am glad Mum values the care she receives from us. We will pass on your kind words to our dedicated Care Professionals.


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Review from B L (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with most aspects of the treatment I receive. The girls are all polite and friendly and carry out their tasks very efficiently, apart from the occasional mistakes in putting items away where they go, which means researching everywhere - frustrating and time-wasting! One or two girls
will foresee a job without being asked - very encouraging!

Reply from Stuart Callister, Director at Severn Vale Home Care

We are delighted that your overall experience is five stars and that you are extremely satisfied. I am sorry that there have been occasional mistakes in putting things away, we will make your care professionals aware. Thank you for the lovely review.


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Review from L B (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long stay in hospital, Mum has recently returned home and started using Severn Vale Home Care. Both the office staff and carers are very understanding and compassionate. They endeavour to understand Mum's individual needs and take the time to have a chat with Mum. For me, it's very reassuring
to see the carer's notes after each visit via their app.

Reply from Stuart Callister, Director at Severn Vale Home Care

Thank you so much for your kind review. As a local, family-owned Care Service, we aim to offer the highest standards of care to our clients and support for family members. We will pass your kind words on to our dedicated Care Professionals.


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Review from L K (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a rollercoaster of trying to find the best care for my mother, I was fortunate to find Severn Vale Home Care. My experience with them has been very positive, both with the office staff that coordinate care schedules, as well as the excellent team of carers. My mother has benefited greatly from
the intentional care given to her from the care staff. I myself, have witnessed the warmth, kindness and respectful nature of those I have met. This brings great relief to me as I do not live locally to my mother and thus am reliant on the wonderful support that is given. Thank you Severn Vale Care Team for all that you do for my mother and all others in your care. Your dedication is much appreciated.

Reply from Stuart Callister, Director at Severn Vale Home Care

Thank you for your kind review. Our dedicated and highly trained Care Professionals and friendly office team take pride in offering the highest standards of care to our clients. As an independent, family-owned business we are proud to contribute to the lives of people in our local community.


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Review from Cynthia I (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers are very sensitive to your needs and always cheerful. I've always found they are always the same and make sure I take my medication.

Reply from Stuart Callister, Director at Severn Vale Home Care

Thank you for the lovely review. Our lovely team of care professionals and friendly management team are delighted that you are pleased.


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Review from Kostas G (Client) assisted by family/friend published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all polite and very caring, carers have got to know me as a person and my routine. Always helpful and ask if I need anything, they are all good characters and I really get on with everybody. Would appreciate a little more communication with the office as I like to know what is going on for
the week, but they always help me out where they can.

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Review from G S (Niece of Client) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I expected adequate care for my aunt as she progressed to the CHC pathway, however, the team of carers show her dignity and respect, making her comfortable and going above and beyond when situations have dictated and providing sound care for her physical being as well as her emotional needs. Communicating
updates, thoughts and concerns whenever necessary to management and family members.

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Review from Wendy T (Wife of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are, on the whole, very satisfied with the care that my husband receives. The carers are friendly and competent and most are prepared to go the second mile in doing whatever is needed. The one criticism I have, and it isn't major, is with the timing. On occasion, our lunchtime call has been at 3
pm, which is way off to be called lunchtime. Other times, the morning call is a little later than we would like, likewise in the evening. I appreciate that it must be extremely difficult to organise, so this is just an observation, not a complaint.

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Review from David P (Husband of Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After approx 18/12 experience, I can only relate to care, excluding food preparation. They are unfailingly polite and friendly and make sure that we have no extra needs before they leave. For myself, as the full-time carer, they also provide a listening ear. We both feel the Worcester office to be responsive,
and we value them highly.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Severn Vale Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Severn Vale Home Care is calculated as follows: ( (91 Excellents x 5) + (11 Goods x 4) ) ÷ 102 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Severn Vale Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Tony

Tony Joyce

Job Title: Registered Care Manager

Joined: 2022

I have worked in the care sector for approaching 20 years mainly in the Worcestershire area, working in different settings and roles over the years.

I am passionate about helping people to be able to remain living as independently as possible in their own homes, as I have seen first-hand how home care can improve people’s quality and life.


Outside of work, I enjoy music, including playing guitar in a local band as well as discussing the latest films with Stuart.


Kate

Kate Masterman

Job Title: Deputy Care Manager

Joined: 2021

I have worked for Severn Vale for over two years. I have always been interested in understanding and helping people and I have a Masters degree in Psychology.


I love helping our clients and supporting our hard-working Care Professionals in all aspects of our care service.


I am a published author with a second book on the way and am the proud owner of Teddy my Cavapoo puppy who visits the office occasionally.


Katie

Katie Heeks

Job Title: Care Coordinator

Joined: 2021

I really enjoy working for Severn Vale as we have a true passion for providing high-quality care for our clients, all of the staff are friendly and dedicated to providing excellent care, and carers often go above and beyond for their clients.


I love knowing I am making a difference in somebody’s life and that the care we are providing is supporting that individual to live independently at home.


I studied health and social care at college, I have always known I wanted to work In care and have had experience in different care settings over the years. I have had experience working with people with Autism, Learning Disabilities, Dementia and Nursing Care.


Amber

Amber Bradshaw

Job Title: Team Leader

Joined: 2021

I have worked for Severn Vale for over two years and as a Care Professional and as Team Leader. I absolutely love all aspects of my job and caring for our clients.


Outside of work, I have a love of horses and previously worked in the horse racing industry for 5 years where I was involved in many big events such as the Grand National.


I own Rocco who is an ex-racer. We enjoy competing in show jumping and dressage.


Lydia

Lydia Badham

Job Title: Team Leader

Joined: 2021

I've been working with Severn Vale Home Care for several years now. I love meeting clients and getting to know each of them individually. I'm always friendly, but professional and confident in my skills, which helps new clients feel at ease. I have a meticulous and diligent work style, so I make sure that I can provide the best care for everyone I see. Despite having never worked in care before joining the team, I was very welcomed and have been consistently supported by all the amazing members of staff here.


Like all the staff at Severn Vale, I have varied interests and will enjoy hearing and chatting about any of our client's hobbies and passions, especially if I can pick up a thing or two!


Frequently Asked Questions about Severn Vale Home Care

What Type of Services does Severn Vale Home Care offer?

Severn Vale Home Care offers Home Care.

How many Carers does Severn Vale Home Care employ?

Severn Vale Home Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Severn Vale Home Care to verify any information. View our terms and conditions. Severn Vale Home Care has a Platinum Service – more info.