Severn Vale Home Care

Office F2, New Venture House, Park Boulevard, Worcester WR2 4AY
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9.9 29 Reviews
  • Severn Vale Home Care, Worcester
Severn Vale Home Care provides award winning visiting, live in and specialist care to individuals in the Worcester, Malvern & surrounding areas.

They are a local, independent, family owned, care company that exists to serve the local communities of Malvern, Worcester and the surrounding areas.

Severn Vale Home Care is built around the value of treating others as you would want to be treated. Through this approach, they aim to provide highly personalised care and give back to the local community that they are very much a part of.

Severn Vale invests in and rewards the dedicated team of Care Professionals, enabling them to provide the best possible care for clients. This means offering Care Professionals a meaningful career structure & a good standard of living.

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Care Provided by Severn Vale Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Severn Vale Home Care Ltd
  • Person in charge
  • Tony Joyce (Registered Manager)

Funding & Fees Guide for Severn Vale Home Care

  • Prices

  • Visiting care starts at £22.75 per visit and Live In Care starts at £1250.

  • Care packages are tailored to your unique needs and preferences.

Severn Vale Home Care Reviews (29)

Total of 29, showing 21-29
9.9

Severn Vale Home Care has a Review Score of 9.9 (9.892) out of 10, based on 17 reviews in the last 2 years. Over all time Severn Vale Home Care has 29 reviews.

Overall Experience

  • 22
  • 6
  • 0
  • 1
  • 0

Date Published

29
3
11
17
12

Review from L B (Daughter of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite using Good Oaks Home Care for a very short time, my mother had a fall and is now in hospital. The carers from Good Oaks were very good, thorough, gentle and professional. The company has been very understanding under the circumstances and very supportive.

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Review from K K (Daughter of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good communication and understanding of my parent's wishes. Dealing well with difficult illnesses and working well with other agencies involved in the care.

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Review from Christine B (Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are sympathetic to my needs. They are always cheerful, and their visits give me an enjoyable chance to chat.

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Review from R E (Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from my carers who know my needs well and ensure I can remain in my home. I would recommend them to anyone who asked.

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Review from Clive L (Client) assisted by family/friend published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very lucky to find this company at short notice. I had no recommendations, so took a chance. Carers are so good at their job, and we have had lots of help from management regarding getting help from NHS, eg occupational therapy. Would definitely recommend Good Oaks Home Care.

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Review from Olwyn C (Wife of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers arrived on time, been very helpful and have done everything my husband has asked them to do,

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Review from J A (Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer arrives punctually. She has got to know the needs of her client and provides for those needs very professionally. She is very flexible and willing to undertake tasks which helps a great deal.

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Review from J K (Client) assisted by family/friend published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased from the start, in all aspects.

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Review from Anna M (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Good Oaks were incredibly professional, in the beginning. They talked through our requirements and came up with a plan to support my mother who needed assistance at home. We employed Good Oaks for approximately three months but had to terminate the contract due to inconsistent and inconsiderate management.
Our biggest concern for Mum was that she needed a routine and we established a regular schedule for carers to attend her at home. Very rarely did staff turn up on time or stay for the planned four hours. There were regular changes and no consistency of care which left my mother feeling very anxious and upset. The whole point of the care was to allow Mum to live a full and independent life following a traumatic head injury a few years ago. I can only say that Good Oaks left us in a worse position than when we started and I am horrified at what was provided to allegedly support a vulnerable lady. Our experience does not lead me to recommend this company to care for elderly or vulnerable adults.

Reply from Stuart Callister, Director at Severn Vale Home Care

Thank you for your feedback. We are sorry that you feel that our management team fell short of expectation. We provided a small team of carers to provide both a personalised and consistent level of care for your Mum. Unfortunately, prior to the conclusion of service two members of the care team decided to leave our employment. We accept that this situation was not ideal and offered alternative Home Carers that were declined. We hope that your mum is safe and well.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Severn Vale Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Severn Vale Home Care is calculated as follows: ( (91 Excellents x 5) + (11 Goods x 4) ) ÷ 102 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Severn Vale Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (5)

Tony

Tony Joyce

Job Title: Registered Care Manager

Joined: 2022

I have worked in the care sector for approaching 20 years mainly in the Worcestershire area, working in different settings and roles over the years.

I am passionate about helping people to be able to remain living as independently as possible in their own homes, as I have seen first-hand how home care can improve people’s quality and life.


Outside of work, I enjoy music, including playing guitar in a local band as well as discussing the latest films with Stuart.


Kate

Kate Masterman

Job Title: Deputy Care Manager

Joined: 2021

I have worked for Severn Vale for over two years. I have always been interested in understanding and helping people and I have a Masters degree in Psychology.


I love helping our clients and supporting our hard-working Care Professionals in all aspects of our care service.


I am a published author with a second book on the way and am the proud owner of Teddy my Cavapoo puppy who visits the office occasionally.


Katie

Katie Heeks

Job Title: Care Coordinator

Joined: 2021

I really enjoy working for Severn Vale as we have a true passion for providing high-quality care for our clients, all of the staff are friendly and dedicated to providing excellent care, and carers often go above and beyond for their clients.


I love knowing I am making a difference in somebody’s life and that the care we are providing is supporting that individual to live independently at home.


I studied health and social care at college, I have always known I wanted to work In care and have had experience in different care settings over the years. I have had experience working with people with Autism, Learning Disabilities, Dementia and Nursing Care.


Amber

Amber Bradshaw

Job Title: Team Leader

Joined: 2021

I have worked for Severn Vale for over two years and as a Care Professional and as Team Leader. I absolutely love all aspects of my job and caring for our clients.


Outside of work, I have a love of horses and previously worked in the horse racing industry for 5 years where I was involved in many big events such as the Grand National.


I own Rocco who is an ex-racer. We enjoy competing in show jumping and dressage.


Lydia

Lydia Badham

Job Title: Team Leader

Joined: 2021

I've been working with Severn Vale Home Care for several years now. I love meeting clients and getting to know each of them individually. I'm always friendly, but professional and confident in my skills, which helps new clients feel at ease. I have a meticulous and diligent work style, so I make sure that I can provide the best care for everyone I see. Despite having never worked in care before joining the team, I was very welcomed and have been consistently supported by all the amazing members of staff here.


Like all the staff at Severn Vale, I have varied interests and will enjoy hearing and chatting about any of our client's hobbies and passions, especially if I can pick up a thing or two!


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