In Home Care - Chelmsford

40 Moulsham Street, Chelmsford CM2 0HY
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9.7 28 Reviews
  • In Home Care - Chelmsford, Chelmsford
In Home Care Chelmsford takes a fresh approach to care. Their aim is to deliver excellence and reliability. Every client receives a professional, friendly and caring service from day one. Equally, they are committed to their staff, ensuring they receive effective training together with strong management support, empowering them to do a great job.

For many people, staying independent is not always easy, and when you need extra support, it is good to know that there is someone close by that can offer help. In Home Care provides practical assistance and support to help you remain independent in your own home, and live life on your own terms. They are here whether you need a one-off visit, a daily call or round-the-clock care, seven days a week, caring for all adults 18+.

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Care Provided by In Home Care - Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MNS Consul Ltd
  • Person in charge
  • Mathias Ndamutsa (Director)

Funding & Fees Guide for In Home Care - Chelmsford

  • Prices

  • £28.00 per hour

  • Depending on your requirements will depend on the level of care you will need. Please call our office to discuss further.

In Home Care - Chelmsford Reviews (28)

Total of 28, showing 1-20
9.7

In Home Care - Chelmsford has a Review Score of 9.7 (9.714) out of 10, based on 14 reviews in the last 2 years. Over all time In Home Care - Chelmsford has 28 reviews.

Overall Experience

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Review from Iffat S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is almost 95 years old and has been suffering from Alzheimer's for a few year. She is in a care home where she has been receiving support from an Urdu-speaking carer for over a year. My mother has come to believe that the carer is one of her daughters, which is amazing and speaks volumes about
the care my mother receives. Her carer in my opinion deserves to have the status of being my mother's daughter and I also feel that a special bond has formed between myself and the carer. I am very confident leaving my mother in her hands. She genuinely is a very kind and affectionate person and applies that kindness and affection to the full when comes to my mother. I am ever so grateful to her for taking such good care of my mother with the love that only a daughter can bestow on a mother. Thank you to all of the staff who are involved in making this happen.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you so much for your feedback. We are pleased to hear that you are happy with the service provided to your mother. I will share your feedback with the team. Kind regards


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Review from N B (Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff appear to have empathy with client and be willing to undertake a range of tasks. I am not a major customer but my requirements have been met flexibly.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for the feedback. We are grateful to have you as our customer and glad to hear you are happy with our service. I will share your feedback with the team. Regards


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Review from Debra H (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 91 years old and has 4 visits a day from In-Home Care. He is a stroke survivor and has extremely poor mobility, is quite frail with his short-term memory starting to fail. We cannot praise the care my father receives enough. The Carers are extremely professional, reliable, caring, and patient.
They treat him with dignity and respect at all times particularly when carrying out his personal care of the morning and when there are continence issues at other times. It makes such a difference to us as a family that we can be confident in the care he is receiving particularly as we live 40 minutes away and have other commitments and health issues to deal with. He has regular Carers which also make a huge difference. The Team at the office are always responsive, professional, understanding, and supportive. Any issues that arise are resolved promptly. We would have no hesitation in recommending In-Home Care to others needing care for a loved one.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your lovely comments about the service provided to your dad. We are happy to learn that you are satisfied with our service and always happy to support you. Kind regards


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Review from Liz A (Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fine and carry out my care cheerfully and well. My only complaint is that it is very tiring to explain to a new carer what to do especially when they are doing the late-night call. The staff - very thin at present - are coping well with my changes in dates.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you very much for your review and glad to hear you are happy with the service we provide to you. The issues you have raised would be looked into and we will let you know the outcome. Kind regards on behalf of In Homecare Chelmsford.


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Review from Vivien T (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mum has had carers for over a year. She loves all of them, they are all courteous and caring. She looks forward to seeing them and having a good chat. Nothing is too much trouble for them.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Vivien,
Thank you for your feedback. We are very pleased to hear that your mother is happy with the service we provide for her however, we would welcome feedback on the subject value for the money as you have given us 4 stars in this section. Your feedback will be shared with the team and thank you for your time.
Kind regards.


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Review from Lynda H (Sister of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has had support from In Home Care for over a year, I have been reassured by the continual support given from the individual carers up to the office staff who are always available if I have any concerns and never make me feel uncomfortable.
Last week my brother (who has understanding and
hearing difficulties) had a mobility problem the carer attending that evening dealt with him professionally, and in a friendly manner staying with him until he was admitted into the hospital care.
I was kept informed throughout but due to distance could not attend until the next day.
I am very grateful for all the support that I and my brother get from In Home Care, a great big thank you to all.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your feedback, we are pleased to hear that you and your brother are satisfied with the service provided.
I will share your wonderful feedback with the staff.
Kind regards.


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Review from Ann B (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our journey began with a thorough assessment and time spent understanding Dad's needs and reassuring him.
Dad needed help after a spell in hospital and the end of the NHS reablement package. Dad was much happier with the same two carers attending and built up a relationship with them where he felt
secure and comfortable with the personal care they were giving him.
They were vigilant, particularly on his skin integrity, and advised when they thought it appropriate to call out the district nurse or GP.
It was a relief to see that he was clean and comfortable. Sadly Dad's mobility deteriorated and he went into residential care.
Overall a positive experience given by experienced, kind and caring people. We would not hesitate to recommend.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Ann,
Thank you for your kind feedback regarding the care for your father. We are so very pleased to hear that you and your family were pleased with the service provided.


Kind regards


In Home Care Chelmsford


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Review from D C (Son of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although the staff seemed caring, it was apparent that some parts of the activities were not regularly executed, including shaving and showering.
The cleaner had once found my father sitting in soiled clothing and then washed him. Regularly only very minimal clothes in the laundry box. Photos were
sent to In Home care who did check but advised he was clean when they visited him (after the cleaner had already cleaned him).
Buckets of urine were found in his bedroom on more than one occasion when visiting after carers had been.
Also advised In Home Care that vitamin B12 was advised by clinicians which I bought. This was given until it was all used but not informed when it had run out by the company. This may have contributed to his rapid dementia condition. When questioned they said they would only give him medication prescribed by the GP. A very blasé response.
Also requested to pay a bill that I had already paid. No apology was given.

Reply from Mathias Ndamutsa, Director at In Home Care - Chelmsford

Thank you for your feedback it is much appreciated.
We are sorry you feel that some activities were not regularly executed at your satisfactory level however, according to our records each complaint received from you was investigated fully and the outcome was provided to you but due to not having any response from yourself when issues were raised or suggestions made by us, we found it difficult to engage with you.
That said, we have taken your feedback on board, and we have shared your comments with the team to ensure lessons have been learnt which will help our organisation to improve in the future.
Once again, we do apologise for the shortfall you have identified in our care services, but we genuinely did the best we could to provide high quality care despite difficult circumstances and we do hope that all is well with your dad.
In Homecare Chelmsford


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Review from Victoria B (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, friendly, care - could not be happier with the support my mother received following her operation. We will definitely be using In Home Care Chelmsford again.
They did our initial assessment and spent time with Mum getting her comfortable with the care that would be provided. Mum was very
pleased with the care she received. Many thanks to the team.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Victoria,
Thank you for the feedback you have given us and we are very pleased to hear that your mum was happy with the services we provided to her. We wish her the very best for the future. Kind regards.


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Review from Andrew W (Son of Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87 year old mother has Alzheimer's and Dementia and while quite affable, is incapable of looking after herself. We have finally moved to a live-in carer which has improved her physical and mental condition. The carers change every few weeks and have been uniformly brilliant.
It is unfortunate that
the financial realities mean that at some point my mother will have to move into a care home as the cash will have to be released from her house to pay for ongoing care.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Daer Andrew,
Thank you for your feedback and glad to hear that you are happy with the service provided to your mum. We are always here to help.
Kind regards,
In Home Care


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Review from K H (Mother of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to In Home Care for helping my son each morning for over a year. Everyone has been helpful, cheerful and trustworthy.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your kind feedback, and we look forward to continuing this fabulous working relationship.
Many thanks.


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Review from P B (Son of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service provided by the carers, initially for cleaning the house once a week, evening meal visits and more recently morning visits too. Everyone at the office have been very helpful too.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Paul, Tank you for your feedback, we are very pleased to hear that you are happy with the service we provide. We will share your lovely comments with the team.
Kind regards,
On behalf of In Home Care


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Review from Sam S (Daughter of Client) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great team. Having support for my mother (as well as supporting my father) was a big step. However, the carers that have come have made the transition easy by being attentive, compassionate and observant regarding needs.
What a wonderful start! Very grateful.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Sam,
Thank you for the lovely comments, we are very pleased to hear that you are happy with the service we provide. We will share your feedback with the team.
Kind regards,
On behalf of In Home Care - Chelmsford.


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Review from J B (Client) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers arrive promptly according to the rota.
Polite and cheerful.
Let me do what I can manage.
Some excellent breakfasts.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your lovely comments and glad to hear you are happy with the service provided. It is always a pleasure working with you.
Kind regards.


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Review from Andy H (Son of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care has been supporting my family in caring for my elderly mother for some time now, and I honestly can't praise them enough.
The 'team' are such lovely people, and my mum loves to see them.
It's such a relief for me to know my 93-year-old mother is in good hands when I can't be there.
It's
so important that your loved one is happy and comfortable with the carer visits, and the fact they provide excellent company as well, it really gives you peace of mind.
Thoroughly recommend.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Andy, thank you so much for your lovely comments, and we are pleased to hear that your continued care for your mother remains to your satisfaction. This lovely review will be shared with tthe eam.


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Review from Gillian W (Daughter of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always felt safe and well cared for. All her carers were always happy and treated her with dignity and respect. Often joking with her and always making her happy. Nothing was ever too much trouble for them.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Good morning, Gillian; thank you so much for your lovely words. Your mum was a much-loved member of the In Homecare family, and we wish her and yourselves all the very best.
Kind regards.


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Review from Patricia B (Friend of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Homecare continue to provide good support to my friend who is virtually housebound and very frail. There was a slight problem in the month with one of the carers but this was promptly sorted out and the other carers are excellent. He enjoys the chats with the girls and speaks very highly of them

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Patricia,
Thank you so much for your kind words, we are very pleased to hear that you and your friend are happy with the service we provide.
Many thanks.


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Review from J J (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial assessment to care provision, the service provided was excellent. I did see several different carers but they were all professional, caring and, for someone not used to having home care, treated me with dignity and made me feel at ease. They were flexible to care needs and often went over
and above to make sure I had everything I needed. Thank you for your help and I would definitely recommend your service and come to you again if I needed.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your care review, you shared lovely thoughts about the care the team provides. We hope you have fully recovered from your operation. We will pass your kind words on to the team.
On behalf of In Homecare Team.


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Review from S A (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with dementia in December 2021. In Home Care went out of their way to support both me and my husband at short notice. We have been given good quality care delivered with kindness and compassion, plus the office team have gone the extra mile in ensuring we have the best care
required. I find I can phone them with any concerns, and they always make me feel like I am talking to an extended member of my family, which reduces my stress considerably. I, therefore, would have no hesitation in recommending them to anyone who may be seeking similar help.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you so much for the lovely and kind words. We are happy to hear that you and your husband are extremely happy with the service being provided. We appreciate your feedback on our service.
On behalf of In Homecare Chelmsford family.


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Review from Sally G (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of the care given to my mum are excellent. The carers are kind, caring, efficient and helpful. Nothing is ever too much trouble and the staff go over and above their normal caring duties to ensure Mum is happy and contented. They liaise with her GP when needed, take her to hospital appointments
and always keep me informed of her well-being. The management team replies to my emails 24/7. There is nothing that I would criticise. Thank you for everything.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Sally,
Thank you so much for your kind words and fantastic review. Our aim is to ensure all of our customers feel the same way and you have worded this perfectly for us.
In-homecare team, Chelmsford.


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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for In Home Care - Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for In Home Care - Chelmsford is calculated as follows: ( (72 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Chelmsford is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Mathias

Mathias Ndamutsa

Job Title: Director

Joined: 2020

I am passionate about delivering excellence and consistently and work to the very highest standards. I enjoy leading, training and motivating our dedicated team of highly skilled nurses and carers. Bespoke care plans are in place ensuring every client’s needs are met. Our team work effectively alongside clients, their families, and other healthcare professionals to achieve the best possible outcomes for all. With extensive experience working with vulnerable adults with special needs, mental health, and physical disabilities, we are delighted to deliver our professional services to the community, and we look forward to supporting you on your own journey.


Frequently Asked Questions about In Home Care - Chelmsford

What Type of Services does In Home Care - Chelmsford offer?

In Home Care - Chelmsford offers Home Care.

How many Carers does In Home Care - Chelmsford employ?

In Home Care - Chelmsford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Chelmsford to verify any information. View our terms and conditions. In Home Care - Chelmsford has an Enhanced Service – more info.