In Home Care - Chelmsford

40 Moulsham Street, Chelmsford CM2 0HY
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9.7 28 Reviews
In Home Care Chelmsford takes a fresh approach to care. Their aim is to deliver excellence and reliability. Every client receives a professional, friendly and caring service from day one. Equally, they are committed to their staff, ensuring they receive effective training together with strong management support, empowering them to do a great job.

For many people, staying independent is not always easy, and when you need extra support, it is good to know that there is someone close by that can offer help. In Home Care provides practical assistance and support to help you remain independent in your own home, and live life on your own terms. They are here whether you need a one-off visit, a daily call or round-the-clock care, seven days a week, caring for all adults 18+.
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Care Provided by In Home Care - Chelmsford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MNS Consul Ltd
  • Person in charge
  • Mathias Ndamutsa (Director)

Funding & Fees Guide for In Home Care - Chelmsford

  • Prices

  • £28.00 per hour

  • Depending on your requirements will depend on the level of care you will need. Please call our office to discuss further.

In Home Care - Chelmsford Reviews (28)

Total of 28, showing 21-28
9.7

In Home Care - Chelmsford has a Review Score of 9.7 (9.714) out of 10, based on 14 reviews in the last 2 years. Over all time In Home Care - Chelmsford has 28 reviews.

Overall Experience

  • 26
  • 1
  • 0
  • 1
  • 0

Date Published

28
3
3
14
14

Review from C C (Relative of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always available to talk through any concerns. Carers arrive on time and conduct themselves professionally, even when the patient is difficult.
Has made my life much better as I know someone is going in every day, and if a problem, will inform me.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your kind words, we are very pleased to hear that you are happy with the service we provide.


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Management

Treated with Dignity

Value for Money

Review from D L (Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of using a caring programme has been really good. Take a lot of stress away from my stay in hospital and my rest afterwards. Cheerful and very professional carer always on time and never let us down. I wish I could afford her long term. Thanks

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your kind words and pleased to know that you are happy with the service.


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Management

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Value for Money

Review from Karen L (Daughter-in-law of Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had our father-in-law come live with us who has dementia, we have our morning carer and she is wonderful. She is friendly, professional and polite. She has a really lovely rapport with my father-in-law and he really looks forwards to her visits each morning. We have total confidence in
her and she looks after all of his needs in the morning. My husband and I are really pleased with her and our Dog (Max) loves her too and also gets a little bit of fuss. We highly recommend the company and practically his carer who is always helpful and goes above and beyond.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Karen,
Thank you so very much for your lovely comments and we will of course pass this on to the team.


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Review from Norma H (Wife of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy to welcome our carer who was very helpful, kind and understanding. She looked after my husband who needed to be showered very efficiently giving my husband the confidence he needed.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Norma
Thank you for your kind comments and glad to hear you are happy with our service.


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Review from Shane (Son of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the recent passing of my father, my mother needed extra care in the home so we contacted In-Home Care. They have been efficient, punctual and understanding of Mum's needs in, what has been, a difficult transition for her. She only has good words to say about her carer and another lady who keeps
in touch with her on a regular basis. We would not hesitate in recommending this company to anyone looking for some extra help in the home.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Shane,
Thank you very much for your kind words, we are pleased to hear your mother is happy with our service.


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Review from Richard H (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, can't believe I found this company.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Thank you for your kind words. We are pleased to hear you are happy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather A (Daughter of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been extremely happy with the ladies he has coming to see him. They are always polite and offer help each time they visit. They take the time to sit and talk to Dad, which is what he needs.
We are greatly appreciative of their help, which has taken the pressure off me and my brothers.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

Dear Heather, thank you for your lovely comments.


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Care / Support

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Treated with Dignity

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Review from Helen L (Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided. The carers have been very respectful and listened to how I like things done. They are always very punctual and it is nice knowing who my carer will be due to being given a copy of the fortnightly rota. Any questions I have had have always been met with friendly
office staff and answered very quickly over the phone or via email.

Reply from Mathias Ndamutsa, Registered Manager at In Home Care - Chelmsford

It is very pleasing to see this review and thank you for your kind words


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for In Home Care - Chelmsford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for In Home Care - Chelmsford is calculated as follows: ( (72 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Chelmsford is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Mathias

Mathias Ndamutsa

Job Title: Director

Joined: 2020

I am passionate about delivering excellence and consistently and work to the very highest standards. I enjoy leading, training and motivating our dedicated team of highly skilled nurses and carers. Bespoke care plans are in place ensuring every client’s needs are met. Our team work effectively alongside clients, their families, and other healthcare professionals to achieve the best possible outcomes for all. With extensive experience working with vulnerable adults with special needs, mental health, and physical disabilities, we are delighted to deliver our professional services to the community, and we look forward to supporting you on your own journey.

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