You & I Care - Surrey

Dorset House, Regent Park,, Kingston Road, Leatherhead KT22 7PL
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9.6 9 Reviews
  • You & I Care - Surrey, Leatherhead
You & I Care - Surrey provides high-quality, affordable home care services for adults and the elderly across communities in Surrey. The company is committed to improving the independence, health, and quality of life of its Service Users, enabling them to live comfortably and confidently at home.

Registered with the Care Quality Commission (CQC), You & I Care has been inspected and rated Good overall (March 2022) for being Safe, Effective, Caring, Responsive, and Well-led.

The company offers a wide range of services varying from a few hours of visiting care to full 24/7 live-in support. These include personal care, companionship, wake-in and sleep-in care, palliative care, home help, respite care, and dementia care, among other specialised services.

You & I Care takes pride in its diverse team of Carers, who are carefully selected, thoroughly vetted, and professionally trained. These Carers are dedicated to upholding the company’s promise to always care.

Positively reviewed and recommended by Service Users and their loved ones, You & I Care is steadfast in its mission to make a meaningful difference in the lives of the Service Users it supports.

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Care Provided by You & I Care - Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Lausa Biragi (Manager)

Funding & Fees Guide for You & I Care - Surrey

  • Prices

  • We offer competitive rates for care ranging from just a few daily visits to 24/7 live-in care. Fees are available on request.

You & I Care - Surrey Reviews (9)

9.6

You & I Care - Surrey has a Review Score of 9.6 (9.649) out of 10, based on 7 reviews in the last 2 years. Over all time You & I Care - Surrey has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
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7
2

Review from Kevin W (Son of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived with me for the last years of his life. I was his main carer. The last six months were extremely difficult for my partner and myself.
You and I Care were NHS assigned as his palliative carers. They were brilliant. I could see first hand how the carers operated and looked after him until
the end.
Thank you, we are sincerely grateful.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for your heartfelt review. We are deeply honoured to have been entrusted with your father's care. It means a great deal to us to know that we were able to provide support and comfort to both your father and your family during such a challenging and important time. It was truly a privilege to be part of his care, and we are sincerely grateful for your kind words. Wishing you and your partner all the best moving forward. Kind regards.


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Review from L V (Daughter of Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm filling this out on behalf of my mother. After a few initial concerns regarding discharge from hospital, windows and doors, these have all been dealt with promptly and I'm happy with my mum's care. Personal hygiene - excellent, carers - excellent. Her flat is kept very clean. Her needs are being
fully met by professional carers. I have met four carers that visit my mum and she is treated very well.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you for taking the time to provide such a detailed and thoughtful review on behalf of your mother. We are truly glad to hear that the initial concerns regarding your mother's discharge were addressed promptly and you are satisfied with the care we provide. It's great to know that the team is meeting your mother's needs, keeping her environment clean, and maintaining high standards of personal care and hygiene. We also appreciate your positive feedback about the carers you've met - it's important to us that your mother is treated with dignity and respect, as reflected in your review. If there's anything else we can do to further improve the care experience, please don't hesitate to reach out. We're always here to listen and help. Warm regards.


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Review from Roger D (Husband of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been serviced by (2 + 1 + 1 + 2) carer visits a day by a select group of their carers and we, especially my wife, who has advanced Parkinson's disease (stiff type!) have received excellent care and attention with expert use of the essential equipment supplied by the OT dept of our local council.
All concerned show great empathy to us both with all the problems we encountered entering these debilitating, and somewhat daunting, problems in the 'dusk' of our lives. With their help, we should be able to remain happily at home for as long as possible. So we would have no qualms about recommending their services to anyone looking for this type of comprehensive care with advice and backup.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

It is always heartwarming to receive such recognition for remaining true to our company values. Our aim is to consistently take a person-centred approach to the care we provide. We firmly believe that supporting people to stay at home, where they receive the best quality care, is the right path. Thank you for this reassuring feedback. Our Promise is to always care.


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Review from W S (Partner of Client) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, punctual when arriving for calls, will ring if running late, always pleasant and treat my partner with dignity and respect and are always polite to me. Could not recommend this company highly enough. Staff a credit to the company.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for choosing You & I Care.
It makes us incredibly happy to know that you are happy with the support being provided.


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Review from Michael W (Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of hospital after five and a half months feeling down. Thanks to the bubbly, real and caring staff, full of fun and laughter, they have made life worth living again. Keep up the laughter, smiles and fun.
More friends than carers. Long may it continue. Made an eighty year old man very happy,
look forward to every visit. Thank you. No names, you lovely girls know who you are. Thank you again for your friendship.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for the beautiful review.
Our promise is to always care.


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Review from Callum W (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew right from the start, when my prospective carer did her initial assessment, that things were going to go well. Her attention to detail was phenomenal and was done with such care and appreciation of my dignity. The care plan that was agreed to has been given and even surpassed.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

We are so proud to have received such a complimentary review, not only of our carers, but also of the high level of commitment delivered to ensure we continue to provide exceptional care.


~ Our Promise is to Always Care


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Review from M S (Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely privileged to have your agency look after me.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

We are thrilled to have received such a sincere and heartfelt review. We strive for excellence each and every day. Our promise is to always care.


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Review from Bernie K (Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three staff are trained to a very high standard. Ability to use their initiative and promote independence.
One staff member is great at care with less ability to use her initiative but is very supportive in the delivery of service.
One of the care assistants should be a trainer as her standards are
very high.
The agency is not open to compromise regarding contractual hours but is professional at all times.
I would recommend the service with the proviso to check policy re the change of hours and notice required, but the actual care standard is 10/10
Thank you.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for your detailed review. We really appreciate your opinions, as we are always receptive to the comments of service users in order that we may improve our services.
For clarification purposes, our contractual agreements are developed in close alignment to the needs of a person and the unique individual care package. Routine reviews of the needs of service users are carried out regularly to ensure that we are providing effective care. Our Promise is To Always Care.


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Review from Micheline S (Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is always on time, she does her work with expertise and a smile on her face. I have never had a carer before, but she is excellent. However, it is difficult to judge if and where service could improve.

Reply from Lausa Biragi, Manager at You & I Care - Surrey

Thank you so much for a great review.
Our promise is to always care and uphold our values of caring, compassion and improvement.


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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for You & I Care - Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for You & I Care - Surrey is calculated as follows: ( (37 Excellents x 5) + (2 Goods x 4) ) ÷ 39 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for You & I Care - Surrey is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about You & I Care - Surrey

What Type of Services does You & I Care - Surrey offer?

You & I Care - Surrey offers Home Care.

How many Carers does You & I Care - Surrey employ?

You & I Care - Surrey employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact You & I Care - Surrey to verify any information. View our terms and conditions. You & I Care - Surrey has an Enhanced Service – more info.