Home Instead (Lancaster & Morecambe)

3-4-2 Storey House, White Cross Estate, Lancaster LA1 4XQ
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Top 20 award
10 23 Reviews
Home Instead (Lancaster) believes that your own home is where you belong and where you’ll feel safe, happy and comfortable as you age. However, a point may come where everyday tasks and activities feel more challenging.

The services provided by Home Instead are designed to allow you to carry on living a happy independent life. These services are completely tailored to you and your normal routine. They can range a little walk in the park, help to carry on with favourite activities and hobbies, help after a fall, complex dementia care or just a little extra help around the house.

Home Instead is very different to other providers. CAREGivers go through a comprehensive award-winning training programme including training in specialist areas such dementia and palliative care. Extra time is taken to get to know clients before being matched with a CAREGiver based on personality and shared interests. The CAREGiver and the client are always introduced before the service starts. CAREGivers do not wear uniform — just like any other family or friend that would support the client. Home Instead is the only care company in the UK to have been granted the Queen’s Award for Excellence (Innovation), awarded in 2016.
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Care Provided by Home Instead (Lancaster & Morecambe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sam Hayhurst (Manager)

Funding & Fees Guide for Home Instead (Lancaster & Morecambe)

  • Prices

  • Available on request

Home Instead (Lancaster & Morecambe) Reviews (23)

Total of 23, showing 1-20
10

Home Instead (Lancaster & Morecambe) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Lancaster & Morecambe) has 23 reviews.

Overall Experience

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23
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5
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Review from D S (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead helped care for my mother after a serious accident that left her depressed and a shadow of her former self. The team of lovely ladies helped her to regain her confidence and cheeky personality; she always looked forward to their visits. We couldn't have managed without them in what was
an extremely difficult year. Their ability to step in and help at short notice was invaluable. Sadly, mum is no longer with us but thanks to their help, our lasting memories of her are ones filled with laughter.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for the very kind review - All of our team loved visiting your mum and she was thought of very fondly by her care team and management staff. I'm glad we could be of help to you in a difficult year. She will be sadly missed by our team.


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Review from H M (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past nearly 3 months Home Instead have been supporting my mum twice daily as she has not been coping on her own since my dad was moved to a home with dementia.
What can I say their initial response to the request for assistance was immediate, effective and efficient- hats off to the team. Their
care and patience in very difficult circumstances have been outstanding and I couldn't ask for more.
A huge thank you to the whole team you truly are amazing.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you so much for taking the time to write this review. It's great to hear that you seem very pleased with the service - I will pass this feedback onto the team.


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Review from A D (Husband of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For over two years we have used Home Instead to give me respite due to my wife's dementia. The carers were all most considerate when dealing with my wife. As the dementia worsened my wife began to see some of the females (especially the youngest ones) as a threat and became abusive to one of them. On
contacting Home Instead to discuss this they immediately sent males only. This worked well. I, as her husband and main carer was very impressed by the kindness and professionalism shown by all staff.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for taking the time to review the service. I'm pleased to hear our care staff were able to do a good job which allowed you to take a little bit of well-earned respite. Thank you for using our services and best wishes for the future.


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Review from H G (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past five months, my dad's dementia has accelerated quickly and Home Instead have provided exceptional, responsive care at each stage, supporting my dad to live safely at home prior to admission to a care home. The communication with the manager has been excellent throughout and the ability
to adapt to the changes in my dad's behaviour (eg arranging a sleep-in carer at short notice) has been a lifesaver. The carers have been extremely professional and caring towards my dad even when his behaviour has deteriorated and I couldn't recommend Home Instead highly enough for providing an outstanding service.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for this kind review - I will ensure this feedback is passed on to the team who cared for your Dad. Our team had grown very fond of your Dad over the past few months and we will all miss him a lot. We all wish him the best of luck for his move to the care home and if we can be of any help in the future please don't hesitate to get in touch.


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Review from L C (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my mum for four months now. They visit three times a day to help with personal care, meals and household tasks. All of the carers matched to Mum are lovely and always go above and beyond to make sure she is happy. I like that Mum has a small team around her
and it's the same carriers who visit each week, I feel this makes such a big difference in the quality of care delivered. I would fully recommend a care package from Home Instead.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for this very kind review. I will ensure this feedback is passed over to your mum's team who I'm sure will be delighted. If you have any concerns or issues in the future please don't hesitate to reach out.


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Review from T E (Son of Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the professional service from Home Instead. My dad has been struggling over the past couple of months with his morning routine like making his bed and setting a healthy breakfast. I made contact and Home Instead arranged to come and see us to discuss some care for my dad in the
mornings. We were both put at ease with their approach of providing a regular carer who Dad would get to know and build a relationship with. We started a couple of months ago and have noticed a big change in Dad. Great service so far. Thank you.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you, it's great to hear you've had a positive experience with us so far. You know where we are if you need anything in the future.


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Review from Juliet J (Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead for your home support/care. I have been a client for the past six months. I feel fully supported in and around my home. The caregivers are wonderful. I am now getting to my appointments and living a more full life. I am doing more than I thought I ever would. My confidence
has soared. The Management team are fantastic. They are always on hand to answer my questions. They have always been accommodating and flexible with my requirements. You get quality care and support with Home Instead (Lancaster and Morecambe) 5*

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

That's amazing to hear what a difference the care and support have made to your life. I hope this continues long into the future, if you ever need anything you know where we are. Thank you for being such a great supporter of our business.


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Review from Barbara J (Daughter of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say what a fantastic job Home Instead has done looking after my mum. The carers came 4 times a day to support with personal care, home help and meals. Mum really likes having the time to chat with them and share a cup of tea! I visit and can enjoy each other's company much more. Thank
you to everyone at Home Instead.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for the feedback, I'm really pleased it's all working out well.


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Review from Lorraine H (Niece of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely over the moon with Home Instead Lancaster and Morecambe. Arranging the care we needed was seamless, office staff were amazing and very understanding of our needs. On a daily basis the care givers are punctual and go about the visits in a very friendly and professional manner. I just wish
we had found Home Instead sooner. Thank you for everything you do.

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Review from Kate L (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Lancaster & Morecambe) visited my dad for around 10 months. The only provider, of the ones I contacted, that wanted to meet him and understand his needs before we committed to a contract.
Their team are mature, thoughtful and kind. They attended to his social and intelectual needs, not
just personal care and cooking.
Happy to have a chat and laugh, they took an interest in his life experience. He appreciated the time they spent with him and was also able to keep his dog for longer.
The management and scheduling team were flexible and responsive to last minute and changing requirements. If he did not see eye to eye with a carer they amended the schedule.
Not the cheapest option, but an hour was a full hour rather than 45 minutes of care and 15 minutes of travel time.

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Review from C D (Daughter of Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has a visit in the morning to help with getting ready and to prepare breakfast. The carers are all fantastic and nothing is too much trouble. I wouldn't hesitate to recommend Home Instead, a huge weight has been lifted off my shoulders. Thank you.

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Review from Verity S (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at a distance from my mum so when she became unable to look after herself, tough decisions needed to be made, Mum really wanted to stay at home with her little cat. So, I chose Home Instead.
It is very hard to put into words what the Home Instead team now mean to both me and my mum. The staff
at Home Instead have been caring for Mum in her home since 2022 they have since proven themselves to be completely invaluable.
Not only do they show genuine love and care towards Mum in everything they do but they have also gone above and beyond for me. They know I am not just down the road, so they have stepped up as my carers and my advocates.
They have organised and co-operated with hospital, tradesmen and GP visits. They have reacted promptly to needs, even dry-cleaning duvets and fetching essential equipment such as mattress covers.
They call me with everything I need to know, and their warm and friendly approach makes even tough news easier.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you so much for this amazing review, it really means a lot to all of us here. Your mum is a very special lady, she's cherished by both the office staff who manage the package and all Care Professionals who visit. All of them are willing to go above and beyond to ensure she is as happy, safe and comfortable as possible. It's been an absolute pleasure to keep your mum in her own home where she wants to be.


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Review from D B (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead in August to provide care for my mother who needs support to shower in the morning. They explained would match a small team of their carers to my mother who would come on the same schedule on a weekly basis. All the regular staff who came are great and always willing to do any
extra bits Mum needs. Most importantly Mum enjoys their company and looks forward to them visiting. if there are any changes that need to be made due to sickness or holidays the office always gets in touch in advance. Great service would recommend.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for this review. It's great to hear the matching process has worked out well for your Mum and the service is going well. If you have any concerns in the future you know where we are.


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Review from N B (Son of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I commissioned Home Instead (Lancaster & Morecambe) services to provide care for my Dad who needs help getting up and ready in the morning as well as support with general housework and medication. Excellent service was received right from the initial consultation. The professional approach put Dad at
ease with the situation as he was initially very resistant. The staff always turn up at the scheduled time and Dad has got to build up a bond with everybody that visits which is great to see.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for this review - It's great to hear that our service has worked out well for your Dad and that he is getting on well with all the Care Professionals who visit.


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Review from Michele E (Daughter of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to say how well our mother was supported by the Home Instead team. The carers were kind, patient and totally professional with my mother and particularly in her last few days of life. They treated her with dignity at all times and were gentle and comforting. They were knowledgeable about giving
care and were efficient as well as caring. They supported the whole family during this very difficult time and made this challenging period much more bearable. I would recommend them to any family needing care for their loved ones.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you so much for taking the time to write this review - it's lovely to know that we were able to help during such a difficult time for your family. Your feedback will be greatly received by both the care staff and the office team, who all genuinely cared that your mum was as safe and comfortable as possible.


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Review from Lynne B (Daughter of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in the care sector myself, I was initially impressed with the professionalism of my mother's first visit, compiled with a very caring attitude. All Mum's carers are just that. They never rush her and are so tuned in to her needs. She likes them all and looks forward to seeing them. Having
dealt with other care firms personally, I would rate Home Instead by far the best for our needs.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for your review. Our initial training places emphasis on the importance of delivering unrushed care while being caring and sensitive to the client's routine. We also encourage our staff to build a relationship with the client while they complete their activities. It's great to hear this is working well for your Mum.


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Review from Pauline M (Daughter of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful, kind and understanding of Mum's needs, nothing is too much trouble for them.
They arrive when they state on the rota so Dad knows who is coming and what time which is helpful for both Mum and Dad.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for taking the time to review our service - It's very pleasing to hear that our Care Professionals are providing a service which meets your Mums needs.


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Review from Andy B (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class service. All the staff are friendly, caring and extremely professional. The company were superb at adapting to our constantly changing needs. Nothing is too much trouble. They get my highest recommendation.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you so much for taking the time to review - I know all the Care Professionals worked very hard to ensure the service for your mother was the best it could be, they will all be pleased to hear this feedback. Thank you for choosing Home Instead.


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Review from A S (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional service from all staff dealt with. Particularly like the app which provides an update when visit has been undertaken. Staff who have attended have always been very accommodating and friendly. Management team respond to queries in a timely and professional manner.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you - We're delighted that you're pleased with the care and the service.


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Review from Rowen A (Daughter of Client) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the start. Dad was sceptical about needing support at the end of his respite care but was willing to give it a go on the understanding that it could be flexed down (or up as required). Having experienced crisis care at one point, he was adamant that any care should be at a time
that worked for him and not random times of the day. At 87 he was still mentally sharp but physically weakening and just needed a little help in the morning and evenings. Home Instead provided a regular set of carers at fixed times of the day who helped him with basic domestic tasks but most importantly spoke to him. Our conversation went from his list of medical complaints (many, some serious) to him recounting his conversations with his carers. He benefitted from the interaction and having meaningful conversations with people who really did care about him. It made a positive difference to the last months of his life. I definitely recommend.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for your very kind review. All of our caregivers loved visiting your Dad, he is sadly missed by them all and the office team too.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Lancaster & Morecambe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Home Instead (Lancaster & Morecambe) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lancaster & Morecambe) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Home Care Providers North West England 2024

Recipient: Home Instead (Lancaster & Morecambe)

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

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Meet the Team (2)

Sam

Sam

Job Title: Owner

Joined: 2021

Having left the Royal Navy as a weapon engineer, where my role was to ensure all systems were maintained correctly and ready to use and also respond to emergencies, it was essential for me to carry on doing something that’s important and meaningful. Helping people to remain living in their own homes and helping out families in need definitely fits that bill! I was also very fortunate that during my time in the Royal Navy, I got to visit many interesting places including Tahiti, Pitcairn Island and Easter Island.

I’m really grateful to be in a role where I get to be involved in the local community and make a difference in so many people’s lives. Leading a team of Care Professionals and office staff who are passionate about making a difference in the lives of the elderly is a privilege. Watching them grow and develop while making a significant difference has a real feel-good factor to it.

In my spare time, I like to do anything that involves being outside and active! Whether that is hiking in the Lake District, mountain biking or just walking the dogs! When the weather is a bit more acceptable I also enjoy paddleboarding and kayaking. I’m an avid sports fan and enjoy watching all types of sports.

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Jennie

Jennie

Job Title: Client Experience Manager

Joined: 2021

I began my career in care in 2001 when at college I took a placement at a day centre for the elderly and loved every minute of it. I then worked in a nursing home for a while before I joined a home care agency based in Kendal.

I worked my way through the company from care assistant to coordinator and loved the challenge that working in the busy office gave me. I stepped away from this role when I had my first child and returned to care homes to give me the flexibility I needed with a young family. I returned to home care as an administrator when my eldest child started school and, after that company, closing, I returned to the original care company I began working for at 18.

I took the role of care coordinator and moving and handling trainer. In this role, I was responsible for organising the care for my district and I maintained the moving and handling training for the whole company.

During my time here I obtained my Level 5 in leadership and management in health and social care and my moving and handling train the trainer qualification including moving and handling risk assessment training. In 2017 I had my second child and chose not to return to my coordinating role. I have been working as a dental receptionist in a busy dental practice in Milnthorpe for the last three years. Although this is quite a different role from my previous jobs, I have really enjoyed helping the patients, dentists, and other practice staff to ensure care and appointments run as smoothly as possible.

In my spare time, I enjoy spending time with my partner, Rob and our two children, Maisie, and Joseph. I also love baking. During the first lockdown, we had a baking day every week and baked various things such as cake, bread, and even hot cross buns. I enjoy walking with my family and have participated in two cross bay walks, both for charitable causes. I enjoy reading, crime and mystery books. I also enjoy watching various sports and documentaries on television, again crime documentaries are my favourite. Pre covid I attended a yoga class weekly and am looking forward to returning to face-to-face classes when this is possible.

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Frequently Asked Questions about Home Instead (Lancaster & Morecambe)

What Type of Services does Home Instead (Lancaster & Morecambe) offer?

Home Instead (Lancaster & Morecambe) offers Home Care.

How many Carers does Home Instead (Lancaster & Morecambe) employ?

Home Instead (Lancaster & Morecambe) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Lancaster & Morecambe) to verify any information. View our terms and conditions. Home Instead (Lancaster & Morecambe) has a Platinum Service – more info.