The Care and Support Group North Yorkshire

Unit 2, Malt Kiln Cottages, Ripon HG4 1AE
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9.2 6 Reviews
  • The Care and Support Group North Yorkshire, Ripon
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Care Provided by The Care and Support Group North Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Drinkwater (Registered Branch Manager)

Funding & Fees Guide for The Care and Support Group North Yorkshire

  • Prices

  • Minimum 15 minutes per visit
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The Care and Support Group North Yorkshire Reviews (6)

9.2

The Care and Support Group North Yorkshire has a Review Score of 9.2 (9.224) out of 10, based on 5 reviews in the last 2 years. Over all time The Care and Support Group North Yorkshire has 6 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 0

Date Published

6
0
4
5
1

Review from Fiona H (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the professional service given to my mum during her care with your company, every carer involved in my mum's care was capable, loving and kind, and I never doubted that Mum was being cared for to a high standard.

Reply from Louise Webster, senior carer at The Care and Support Group North Yorkshire

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that your mum received the professional, loving, and high-standard care she deserved. Our team of carers is dedicated to providing compassionate and capable service, and it means a lot to us to know that their efforts made a positive impact on your mum's well-being. Your feedback is incredibly valuable and motivates us to continue delivering the best possible care.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip T (Husband of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your company have been coming to care for my wife since November 2023. All the carers showed great compassion, tenderness and professionalism and considered my wife's inability to move and possible pain. Even though she was very ill she usually greeted each carer with a smile. She wanted to be at home
and not go into a care home or hospice. Thank you so much as a company and please thank all the carers so much.

Reply from Louise Webster, snr carer at The Care and Support Group North Yorkshire

Thank you so much for your kind words and for taking the time to share your experience with My Homecare. We are deeply touched by your appreciation and are honoured to have been able to care for your wife during such a challenging time. Our team strives to provide compassionate, professional and personalised care and it means the world to us to know that we were able to make a positive difference in your wife's life. We will certainly pass on your gratitude to all the carers who had the privilege of supporting her. Your wife's strength and her ability to greet our carers with a smile, despite her illness is truly inspiring. We are grateful that we could help fulfil her wish to remain at home, surrounded by the comfort and familiarity she cherished. Thank you once again for your kind words and for entrusting us with your wife's care.


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Review from T B (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Homecare provides good quality care to my mum. But not only are they there for Mum but Dad too in his caring role. I feel confident they are ok knowing My Homecare is visiting and giving them reassurance. It gives Dad confidence knowing they are visiting and can support him to look after Mum in their
own home.

Reply from Louise Webster, Senior carer at The Care and Support Group North Yorkshire

Thank you for sharing your experience with My Homecare. We are delighted to know that our team has been there for both your mum and dad, providing reassurance and support. It is heartwarming to hear that your dad feels confident knowing they are visiting and assisting in caring for your mum at home.


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Review from D B (Husband of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and a big help in the morning when I am doing other things.
The carers are very friendly and helpful.
The only problem that I have had is when they come too early and I have not been notified of the change in time.

Reply from Louise Webster, Senior carer at The Care and Support Group North Yorkshire

Thank you for sharing your feedback! It's great to hear that the carers have been friendly and helpful. I apologise for any inconvenience caused by early visits without prior notification. We appreciate your input and will work on improving our communication regarding appointment times. If you have any further concerns, please don't hesitate to reach out.


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Treated with Dignity

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Review from Victoria W (Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is my sole carer so when he suddenly had to go into hospital care had to be arranged for me and I was lucky enough to get My Homecare. I was very apprehensive as my care does involve very personal care... I need not have worried at all, as all the carers that came treated me with the greatest
care, respect and humanity, and never once did I feel embarrassed... Thank you My Homecare, I cannot sing your praises enough, you're brilliant. Thank you for all your kindness and care.

Reply from Louise Webster, Senior Carer at The Care and Support Group North Yorkshire

Thank you for sharing your heartfelt experience with us! It's heartwarming to hear that our team at My Homecare provided you with exceptional care, treating you with respect and kindness. We understand that personal care can be sensitive, and we're committed to ensuring our clients feel comfortable and dignified throughout the process. Your kind words mean a lot to us, and we're grateful for the opportunity to support you during a challenging time.


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Treated with Dignity

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Review from A M (Brother of Client) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication with My Homecare Harrogate has been very good throughout. The review yesterday went well with good understanding on both sides.

Reply from Sarah Kemp, Care Manager at The Care and Support Group North Yorkshire

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! The team enjoys visiting your brother and we are thankful to have a great working relationship with you and your daughter.


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Treated with Dignity

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Current Review Score: 9.2 (9.224)

Overview of Review Score

The Review Score of 9.2 (9.224) out of 10 for The Care and Support Group North Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for The Care and Support Group North Yorkshire is calculated as follows: ( (21 Excellents x 5) + (8 Goods x 4) ) ÷ 29 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group North Yorkshire is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about The Care and Support Group North Yorkshire

What Type of Services does The Care and Support Group North Yorkshire offer?

The Care and Support Group North Yorkshire offers Home Care.

How many Carers does The Care and Support Group North Yorkshire employ?

The Care and Support Group North Yorkshire employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care and Support Group North Yorkshire to verify any information. View our terms and conditions. The Care and Support Group North Yorkshire has a Basic Service – more info.