MAUCARE Services

56 Arthur Street, Gravesend DA11 0PR
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9.6 22 Reviews
  • MAUCARE Services, Gravesend
MRJ Care Limited t/a Maucare Services is a home care provider with a range of other professional services from 30 minutes to 24 hours a day, with an on-call service operating out of office hours and are registered with the Care Quality Commission (CQC).

With over 15 years of experience in the health and social care industry, their aim is to make a difference in the care industry and enhance the quality of life of others.

They provide a high standard of service to customers and their motto is “For You, With You”, as they believe strongly in honesty, reliability and integrity when offering and providing such an important service.

Maucare services provides a service to the Kent area which includes:

•        Dartford
•        Gravesend
•        Swanley
•        Maidstone
•        Sevenoaks
•        Bexley
•      All Surrounding Areas

Maucare Services provides a service that promotes the independence of the elderly, disabled or home-bound individuals by providing assistance with day-to-day activities that enables clients to stay in their own homes and their personal surroundings. Maucare services is committed to providing high quality health care services to service users and their families.

They are a person-centred company specialising in:

•        Personal care                
•        Specialist care
•        Social care                
•        Night care
•        Respite care                 
•        Sit-in care
•        Dementia and Alzheimer’s care
•        Rehabilitation care
•        Live-in care

Their core values are “Passion, Determination, Positivity and Compassion” and they believe that everyone should have the opportunity to live a life of their choice.

At Maucare Services, they tailor everything to meet their clients’ needs. Personalisation is what they do.

They don't just acknowledge that every person is unique, they deliver their services how clients choose, when they want and in their own unique way.

Show MAUCARE Services on the Map

Care Provided by MAUCARE Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MRJ Care Ltd
  • Person in charge
  • Shweta Dowlot Maulayah (Managing Director)

Funding & Fees Guide for MAUCARE Services

  • Prices

  • One hour from £28.23
    45 mins from £24.96
    30 mins from £21.67

  • Bank Holiday rates :- Double Rates

MAUCARE Services Reviews (22)

Total of 22, showing 1-20
9.6

MAUCARE Services has a Review Score of 9.6 (9.587) out of 10, based on 8 reviews in the last 2 years. Over all time MAUCARE Services has 22 reviews.

Overall Experience

  • 19
  • 3
  • 0
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Date Published

22
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5
8
14

Review from M W (Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so kind and very helpful and positive. So nice, do the job most brilliantly.

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Review from Deborah M (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise MAUCARE enough. The care and attention they gave Dad was wonderful. The staff are helpful and compassionate and amazing support. The company responded quickly to any queries and dealt with things efficiently.
A truly superb service

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Review from Jane P (Wife of Client) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital to palliative care. We had never had an experience of a care agency or of teams of people coming into our home. We were somewhat nervous about this, however, we were so delighted with the carers who came, they were endlessly cheerful, dependable and understanding
of our sad situation. They treated my husband with great respect and I am very grateful.

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Review from G J (Son of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers always on time and kind. Spend the specified time. The carers could ask my dad what he wants (he will usually say "nothing") in terms of helping with his washing and putting his refuse out and going for a walk. Overall, excellent care. Thank you.

Reply from Georgina Swatton, Registered Manager at MAUCARE Services

Thank you for your kind words! We are elated to know that dad is happy with the service and that we are providing peace of mind to you and your family! We can certainly adapt the care plan to add this. Please do let us know if there is anything else we can do!


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Review from Robert M (Son of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's my first week using this company for my Father and what a superb service, I like that the visitors take time to talk to him. I was so pleased to find out today 16.3.24 On arriving there one of the women got him up out of bed and out for a trip around the neighborhood. There are still a few ongoing
issues regarding medication but I'm sure they will be resolved it's still early days.

Reply from Georgina Swatton, Registered Manager at MAUCARE Services

Thank you for taking the time to leave us a lovely review! We are so pleased to hear that you and your father are happy with the service. Please do not hesitate to get in touch if there is anything we can do to better our service to you!


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Review from C P (Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I began using the service late in 2023. Overall I am very happy with how my initial experience with them has been.
It is fair to say it’s been a steep learning curve for both myself as a new client and the care professionals who have provided my care. This is an ongoing process.
Due to totally understandable
factors beyond the carers' control they are not always able to get to me at the most optimum time for me. This can lead to some frustration as I am someone who thrives on regularity. Because of the varying times carers are able to start my appointments I sometimes feel anxious that I don’t always have time to fully make them understand how I would like things done. I also get the feeling they are in a hurry to finish so they try to do things too quickly.

Reply from Georgina Swatton, Registered Manager at MAUCARE Services

Thank you for your review! We know how much of a difficult transition it was for you to join a care company after being cared for by loved ones and we are eternally grateful for your understanding of the nature of our work! We want to reassure you that we are continually striving to improve our service and every comment we receive is taken on board. We are hopeful that things will settle down and we can support you and our other customers with more regularity by adjusting our runs of work to benefit everyone. Please feel free to give us a call or email us at any time with suggestions or comments you have.


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Review from T L (Son of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, polite customer care, always there to help my mum out in the mornings and evenings, getting her ready for bed and washing her in the mornings.
Chatting to her after her operation and with her dementia that’s why I went to MAUCARE Services because of their qualified staff who deal with this
situation and are always there at the end of the phone as well if you need them.
Thanks again to all the staff and good luck for the future.

Reply from Shweta Lokeshwaree Maulayah, Managing Director at MAUCARE Services

Thank you so much for your kind words. We're truly glad to hear that our services have been helpful and supportive for your mum. Providing care, especially in challenging circumstances, is our utmost priority. We greatly appreciate your trust in our qualified staff and their ability to make a positive difference.
Your appreciation means a lot to us. If you ever need anything or have any questions, please don't hesitate to reach out. We're here for you and your mum.
Best wishes to you and your family and thank you for your well wishes for our future.


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Review from J P (Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very good, always pleasant, caring, and making sure that I am comfortable when they have finished. Sometimes rota requires them to spend a lot of their time travelling between clients. I believe management is trying to address this issue.

Reply from Georgina Swatton, Registered Manager at MAUCARE Services

Thank you for your kind words. We are continuously looking to improve our service and the work-life balance of our team and appreciate any suggestions or support in doing so!


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Review from Sandra P (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used MAUCARE Services for several months now. They have proved to be the best care company I have used. The carers are courteous and supply the utmost of care and kindness. They are helpful and follow instructions very well. They are usually on the time that is set for my call using my key box.
I am very happy with the care they give me in helping me get dressed and other daily breakfast preparation and household chores. I have recommended them several times.

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Review from P E (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the unfortunate absence caused by ill health of my regular carer, I have had a succession of different staff helping me with showering, probably numbering at least a dozen different people, without fail they have treated me with respect and courtesy and according to their levels of experience
with expertise and confidence. I have been at times a little dismayed to meet another new face but everyone has been helpful and friendly. I appreciate some of the difficulties experienced by office staff and have agreed to a later start in the morning as previously there could be considerable delays, not the fault of showering staff, but with drivers and other administration difficulties and shortages. I have only just started at the later time and cannot judge or get how smoothly it will run but I have appreciation of all that is done for me.

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Review from Frank W (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I have are extremely pleasant, they are kind and whatever food I require to have they make for me. They help me get out of bed and shower. The service is brilliant. I would like to say a big thank you to them, they are very supportive and helpful. They always cheer me up if I feel low
with my condition.

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Review from Jennifer O (Wife of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MAUCARE Services were caring for my late husband. I can't thank them enough for the care and attention they gave him. Nothing was too much trouble, the girls were always friendly and smiling and couldn't do enough for us. I couldn't have coped without their help and support. Thank you so much.

Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services

Thank you so much for your kind words, Jenny. You and your husband will be sorely missed! Stay safe and we hope to hear from you soon.


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Review from Susan M (Daughter of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of MAUCARE Services for a number of years. I have always received great care and attention regarding her health and wellbeing. She is now in decline due to dementia and I am always advised if there are any circumstances I should be aware of. I am grateful for all the support
my mother and I have received over the years.

Reply from Shweta Maulayah, Managing Director at MAUCARE Services

Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!


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Review from N T (Husband of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First-class care provided. Thank you. For my wife.

Reply from Shweta Maulayah, Managing Director at MAUCARE Services

Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!


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Review from C B (Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is lovely. She is so helpful and I feel like she would do anything within her means. She likes to make me better in myself.

Reply from Shweta Maulayah, Managing Director at MAUCARE Services

Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!


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Review from Marilyn E (Wife of Client) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (the patient) and myself could not be more happy with this company, we will be so sorry to lose them! They are all so caring and if ever we feel a bit down they bring a smile to our face! From carers to management they are all so friendly, I don't think we would have managed without them.
Whatever company we end up with will have a lot to compete with! MAUCARE Services all the way! Thank you everyone.

Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services

Hi Marilyn, thank you so much for your kind words. You and your husband will be greatly missed and we hope that you find as much comfort with your new company.


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Review from J A (Daughter of Client) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank all of the staff at MAUCARE Services enough for all of their love and support over the last few months, whilst they were caring for Dad at home. The whole team have been absolutely amazing, always treating Dad with the care, respect, and camaraderie he deserved. They really treated him
as a friend and did everything they possibly could to help him and make him as comfortable as possible. Dad came to regard the girls as his friends too, which meant that their visits were always something to be enjoyed rather than endured at a time when he felt so vulnerable. Our whole family is so immensely grateful that Dad was looked after so well and I would not hesitate to recommend MAUCARE Services. Thank you.

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Review from Derek W (Husband of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Let me say I am extremely happy with the care my wife receives. My wife needs special care, and the carers are very kind and compassionate, as are the management team.

Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services

Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!


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Review from A W (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service is extremely professional, giving an all-round exceptional standard of care. All the carers that have attended to me have shown the utmost consideration and respect. I also find the weekly rota notifications really helpful.

Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services

Thank you so much for your review! It means a lot to us and we are so pleased that you are happy with the care and support that you are receiving.


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Review from E N (Niece of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff went the extra mile. They were efficient, caring, and friendly. They reacted well to an emergency on my aunt's last day in her bungalow. She was in a poor state, not dressed, and stuck in the toilet. An ambulance was en route to take her to the hospice. A carer was sent straight away - got
her dressed and into the ambulance, then went back and tidied the bungalow. She also tried her best to calm my aunt down. I cannot thank them enough.

Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services

Thank you so much for your comments. It was a real honour to care for your aunt. You will both be sorely missed!


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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for MAUCARE Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for MAUCARE Services is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MAUCARE Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (6)

Shweta

Shweta Maulayah

Job Title: Managing Director

Joined: 2016

Shweta is the Managing Director and Nominated Individual at MRJ Care Ltd t/a Maucare Services.


Georgina

Georgina Swatton

Job Title: Registered Manager

Joined: 2018

Georgina is the Registered Manager at MRJ Care Ltd t/a Maucare Services


Emma

Emma Spies

Job Title: Customer and Carer Supervisor

Joined: 2021

Emma is the Customer and Carer Supervisor at MRJ Care Ltd t/a Maucare Services


Miguel

Miguel Francois

Job Title: Coordinator/Recruitment Officer

Joined: 2022

Miguel is the Coordinator and Recruitment Officer at MRJ Care Ltd t/a Maucare Services.


No image found

Natacha Francois

Job Title: Care Champion

Joined: 2022

Natacha joined the team in October 2022 and became Care Champion in June 2023.


No image found

Alvin Maulayah

Job Title: Care Champion

Joined: 2022

Alvin joined the team in October 2022 and became Care Champion in October 2023.


Frequently Asked Questions about MAUCARE Services

What Type of Services does MAUCARE Services offer?

MAUCARE Services offers Home Care.

How many Carers does MAUCARE Services employ?

MAUCARE Services employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MAUCARE Services to verify any information. View our terms and conditions. MAUCARE Services has an Enhanced Service – more info.