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MAUCARE Services has a Review Score of 9.6 (9.587) out of 10, based on 8 reviews in the last 2 years. Over all time MAUCARE Services has 22 reviews.
Review from L S (Wife of Client) published on 8 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services
Thank you so much. It was a pleasure to care for your husband and we miss you all greatly. Stay safe!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen M (Client) assisted by family/friend published on 27 October 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services
Thank you so much for your lovely comments! It is an absolute pleasure to visit you and we are so pleased that you enjoy your visits from the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.587) out of 10 for MAUCARE Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for MAUCARE Services is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for MAUCARE Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2016
Shweta is the Managing Director and Nominated Individual at MRJ Care Ltd t/a Maucare Services.
Job Title: Registered Manager
Joined: 2018
Georgina is the Registered Manager at MRJ Care Ltd t/a Maucare Services
Job Title: Customer and Carer Supervisor
Joined: 2021
Emma is the Customer and Carer Supervisor at MRJ Care Ltd t/a Maucare Services
Job Title: Coordinator/Recruitment Officer
Joined: 2022
Miguel is the Coordinator and Recruitment Officer at MRJ Care Ltd t/a Maucare Services.
Job Title: Care Champion
Joined: 2022
Natacha joined the team in October 2022 and became Care Champion in June 2023.
Job Title: Care Champion
Joined: 2022
Alvin joined the team in October 2022 and became Care Champion in October 2023.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MAUCARE Services to verify any information. View our terms and conditions. MAUCARE Services has an Enhanced Service – more info.
