My Homecare Warrington & Salford

Unit 7B Warehouse Studios, Glaziers Lane, Culcheth, Warrington WA3 4AH
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9.7 22 Reviews
  • My Homecare Warrington & Salford, Warrington
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Care Provided by My Homecare Warrington & Salford

  • Type of Service
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Support Worker
  • Other Care Provided
  • Respite Cover

Good to Know

  • Person in charge
  • Jade Taylor (Manager)

Funding & Fees Guide for My Homecare Warrington & Salford

  • Prices

  • The fees that we charge privately are from £21.00 to £26.00 an hour depending on what support you may need.

  • We will discuss all packages of care on an individual basis, this is so that we can the package of care right for you.


    We work closely with Salford social services and Warrington social services should your care package come through them, your care is charged differently and payments will come to us from the social care team.
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My Homecare Warrington & Salford Reviews (22)

Total of 22, showing 1-20
9.7

My Homecare Warrington & Salford has a Review Score of 9.7 (9.738) out of 10, based on 14 reviews in the last 2 years. Over all time My Homecare Warrington & Salford has 22 reviews.

Overall Experience

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  • 6
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Date Published

22
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2
14
8

Review from Jennifer R (Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience with My Homecare is good. All the carers are nice. I've been treated with dignity and respect. It's value for money and I would recommend the service to others because it is a really good service.

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Review from Chenise M (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were nice, there were a lot of communication issues as my relative is a stroke patient and staff were not giving time to work out what my relative was saying; in the end staff were pretending they knew what my relative was saying instead of asking my relative to write it down which frustrated
my relative.
When my relative was able to communicate well, the days ran smoothly; all staff had a laugh and seemed to enjoy their shift here.
Not one member of management discussed any problems/concerns with myself. The package was dropped and only the social worker was informed. “Family getting involved and mistreating staff” was the diabolical excuse I received which I know are lies due to interior CCTV and when staff asked for my help I asked them to only communicate with my relative as it is her home and her care.
I’m not sure if I would ever take up the job offer I received from this company from before my relative had the stroke as there are so many management issues.

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Review from K A (Daughter of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff professional, cheerful and caring. My mum is very grateful for the help. Management respond immediately if there has been a problem with illness or with car breakdowns. They always send someone else instead.

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Review from H H (Husband of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the ladies who come to the house to see my wife have done a good job. She occasionally does not want to cooperate with them, maybe trying to exert her independence, but with a little help from me she accepts them and they are patient with her. The sit-in and cleaning visits are good. During sit-ins,
she will do activities if I leave the room, so I'm able to do things.

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Review from Michael A (Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care I receive from My Homecare Warrington & Salford. The care meets my needs, all the carers are well-behaved and trained. However, I would like to get fixed regular timeframes for my calls. Most of my calls are changed without my knowledge, but there is room for improvement.
I also need to be made aware of the complaints procedure for the agency. I am however satisfied with the raised concerns abovementioned.

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Review from Paul H (Son of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare Warrington and Salford have been really professional and delivered what they said they would do. They put my mother first and were very friendly and efficient. On the final day, when my mother went into a care home they pampered her and removed any anxiety on the move.

Reply from Katie Harrison, Deputy Manager at My Homecare Warrington & Salford

Thank you for your lovely review, we hope she has settled in well and we all miss her.


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Review from K W (Friend of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write a review on behalf of my friend. My Homecare has been wonderful to him.
All the carers have become his friend I have seen a huge difference in his wellbeing. I cannot thank this company enough.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you for your lovely review, we are so happy the carers have made a difference.


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Review from M J (Grandson of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looked after my Gran who has sadly passed away since. They did a fantastic job with her, each and every single one was so compassionate and caring. They made my Gran feel so at ease. They really got to know her and made her laugh right until the end. The management team were so helpful. Any
request my family had, they met with no problem. I am so grateful this company were the company we chose to look after her.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

We miss your gran dearly, the staff built up such a good relationship with her. We are sorry for your loss. Thank you for your lovely review.


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Review from Sean P (Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was conducted in a friendly and happy environment. Thanks to My Homecare and their helpful and friendly carers. I am happy with my experience, with all the healthcare professionals, including my social worker.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you for your review, we are over the moon with your review. Kind regards


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Review from C W (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care for over a year. The staff are always friendly and sympathetic when I have my down days. I have carers 4 times a day as I am bed bound and they treat me with dignity and respect. The carers make my meals at every call. The continuity of staff is an important thing most of
the time I get continuity and have built up a good relationship. I would highly recommend the care company

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you for your kind and honest review, your review is important to us.


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Review from S R (Wife of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers for this care agency to be very good, they are all very polite, friendly and caring towards my husband and myself. Timing of visits can be difficult due to the nature of the work but overall we are happy with this too. We are very happy with the service they provide.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you for your review it is greatly appreciated.


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Review from S R (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care now for a while. This is the best homecare company I have used. I have carers every day, all carers treat me with respect and dignity. I have built a great relationship with my regular carers. Whenever I have needed to speak to the office, someone has always answered the phones,
even on weekends. The carers constantly go out of their way for me. Thank you.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

We are thrilled you are happy with the care you are receiving, Thank you for the lovely review.


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Review from C P (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For most of the last twelve months of his life, my Dad was bedbound. The carers really got to know Dad and his likes and dislikes. If he was down they would try to cheer him up and succeed. They treated him with such care and respect. Any minor issues we had (with new carers generally who didn't know
the routine) were dealt with promptly. The visits from the team were the highlight of Dad's day. (Despite family being there with him). Dad developed dementia and could be uncharacteristically unkind to his wife of 65 years. The carers also supported her too and showed great understanding.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you for your lovely review about your dad, your review is greatly appreciated.


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Review from Ken P (Husband of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife suffered from delirium after being discharged from the hospital, the carers have been very compassionate, patient and understanding with her care. Having to be washed and dressed in bed at the moment. They have amended her visit times to help look after her during the day. My Wife is registered
blind following her severe stroke and needs a lot of patience and encouragement, My Home Care have engaged her in singing and talking about sport which she loves.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you so much for your review, we really appreciate it.


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Review from Maureen B (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with my homecare since May last year and all her carers look after her as though she is a family member, they show so much love and make sure she is happy and comfortable at all visits. Mum looks forward to them coming they bring so much laughter to her life and at 99 it's such a tonic
for her. I can't thank them enough for all that they do. I know mum is in good caring hands always.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you so much for your kind words, its a pleasure looking after your mum always.


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Review from Robert J (Brother of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has carers four times a day, double staff visits as he is bed bound for the last year. The Homecare team on days is mainly regular staff with some new staff training now and then too and they see to all his needs, they are friendly and help him chat as he doesn’t since his strokes and they
do a great job. The tea and bedtime staff are the same all the time except for their days off, are exceptional with him have a great bond with him and always go above and beyond they are a great team. Another lady does waking nights with him has built a really good bond with him and always goes the extra mile too. Having the home care team for the past year has made a big difference and relieved a lot of stress for me. Big thank you to you all.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you so much for this amazing review we really appreciate it.


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Review from C S (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although My Homecare has been recently assisting with Mum's care needs, their service has been brilliant. On the initial home visit, the senior carers explained everything in great detail, going through what Mum's requirements were and what help they could provide. They were very professional and friendly
and got mum's sense of humour immediately. The care staff have a good rapport with mum and look after her very well. Their service gives me peace of mind and confidence to know that she is being well looked after throughout the day. If I have a query the staff have a very warm and friendly approach and what is a new experience to us, as a family, puts our minds at ease.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you so much for this amazing review we really appreciate it.


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Review from Michelle L (Daughter of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's twelve months now since we changed service providers and went to My Homecare and the change has been massive. I won't say we haven't had any issues, but when we have they have been resolved and the staff have been really good overall. But for the odd issue, I would have given it five stars. Not
only have the team helped mum who is the service user, but me too. I am the main carer and they went out of their way to have my help increased after I broke my wrist recently. The carers are very friendly and mum is happy which is the main thing for me.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you very much for this we really appreciate this.


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Review from Christine C (Wife of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff at My Homecare Warrington & Salford are brilliant, can't praise them enough - so willing to do anything to help, they are amazing with my husband whose behaviour due to his condition can be challenging and offering emotional support and hugs to me too. Always asking
if I need help with anything, I couldn't manage without them. Would not hesitate to recommend them.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you so much its been a pleasure supporting you and we will endeavour to carry on supporting you with everything we can.


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Review from Julie K (Niece of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a care package for my aunt seemed a daunting task until I contacted the manager and her team. After our first meeting, we felt listened to and confident about it all. Their communication is exemplary. All the staff are committed, they give her the best care, ensuring her comfort and well-being
is paramount. They are all competent, skilled, understanding, patient and very kind. They go above and beyond. I wouldn't hesitate in recommending to anyone who is considering home care. They are an excellent company to work with and the staff are lovely.

Reply from Jade Taylor, Deputy Manager at My Homecare Warrington & Salford

Thank you so much for this amazing review we really appreciate it.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for My Homecare Warrington & Salford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for My Homecare Warrington & Salford is calculated as follows: ( (63 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 80 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Warrington & Salford is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about My Homecare Warrington & Salford

What Type of Services does My Homecare Warrington & Salford offer?

My Homecare Warrington & Salford offers Nursing Care.

How many Carers does My Homecare Warrington & Salford employ?

My Homecare Warrington & Salford employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Warrington & Salford to verify any information. View our terms and conditions. My Homecare Warrington & Salford has a Basic Service – more info.