My Homecare Warrington & Salford

Unit 7B Warehouse Studios, Glaziers Lane, Culcheth, Warrington WA3 4AH
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9.7 22 Reviews
  • My Homecare Warrington & Salford, Warrington
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Show My Homecare Warrington & Salford on the Map

Care Provided by My Homecare Warrington & Salford

  • Type of Service
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Support Worker
  • Other Care Provided
  • Respite Cover

Good to Know

  • Person in charge
  • Jade Taylor (Manager)

Funding & Fees Guide for My Homecare Warrington & Salford

  • Prices

  • The fees that we charge privately are from £21.00 to £26.00 an hour depending on what support you may need.

  • We will discuss all packages of care on an individual basis, this is so that we can the package of care right for you.


    We work closely with Salford social services and Warrington social services should your care package come through them, your care is charged differently and payments will come to us from the social care team.
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My Homecare Warrington & Salford Reviews (22)

Total of 22, showing 21-22
9.7

My Homecare Warrington & Salford has a Review Score of 9.7 (9.738) out of 10, based on 14 reviews in the last 2 years. Over all time My Homecare Warrington & Salford has 22 reviews.

Overall Experience

  • 16
  • 6
  • 0
  • 0
  • 0

Date Published

22
0
2
14
8

Review from P H (Son of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are elderly and unfortunately have found it increasingly difficult to do all that they would like to. After receiving a recommendation to make use of carers we reached out and received a phone call from a member of the management team.
She discussed my parent's individual situations and
requirements and then made an appointment to visit to discuss all matters further. She was very professional and showed a good knowledge of the system in place and all that could be offered. The decision was made to start by having 2 visits a week each for 2 hours for cleaning, general housekeeping and laundry including ironing. As time goes by and more assistance is required, due to being on the books/in the system it was explained that it would be very easy to increase visits.
The carers that have visited have shown good punctuality, a very friendly and approachable manner and have completed all required to a high standard, with my parents both being happy with the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Husband of Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff vary from good to excellent which is reflected in my rating. Management is good, however, obviously struggles with weekend availability of staff resulting in less familiar carers turning up. The Monday to Friday service has been almost excellent. Punctuality is good and better than I have experienced
with other organisations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for My Homecare Warrington & Salford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for My Homecare Warrington & Salford is calculated as follows: ( (63 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 80 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Warrington & Salford is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for My Homecare Warrington & Salford

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Warrington & Salford to verify any information. View our terms and conditions. My Homecare Warrington & Salford has a Basic Service – more info.