Stivic Care Services Ltd

3rd Floor Headgate Corner, 6-10 Headgate, Colchester CO3 3BT
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7.1 3 Reviews
  • Stivic Care Services Ltd, Colchester
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Care Provided by Stivic Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Stivic Care Services Ltd
  • Person in charge
  • Peter Odili (Manager)
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Stivic Care Services Ltd Reviews (3)

7.1

Stivic Care Services Ltd has a Review Score of 7.1 (7.125) out of 10, based on 3 reviews in the last 2 years. Over all time Stivic Care Services Ltd has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
1
2
3
0

Review from M E (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers who looked after my mother. Our family are very grateful for the kind care and compassion they gave to our mother and how she was treated with dignity and respect. On the day of my mother's passing the carers were very kind and caring and I couldn't thank them enough.
The love and support shown was outstanding.
You have a fantastic team and we couldn't have asked for more.

Reply from Stivic Care Services, Manager at Stivic Care Services Ltd

Thank you for your kind words. We're honoured to have supported your mother with care and compassion. Your appreciation means so much to our team, and we are truly grateful for your feedback. Warm wishes to you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Friend of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could give no stars I would. The service provided by Stivic in my opinion was extremely poor. The best thing they did was turn up and even then the times were random so it was hard to plan around their visits. My friend had been fully continent since being taken ill in mid 2023. As soon as Stivic
became the care provider he became incontinent with no explanation as to why this was. He is now once again fully continent as Stivic no longer care for him. They did not encourage him to be independent at all and did not help him with his mobility. He was always unkempt with long fingernails and a very poor shave. The carers are not able to prepare even basic meals. I understand that they were not there to cook but I was having to leave instructions for them to follow.
Their website claims that they are the No. 1 UK homecare provider. I can honestly say they have no right to make that claim based on our experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Harmeet H (Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers. Great carers, very understanding. The two ladies are exceptional. Great care service. Very grateful to have them
I had been in the hospital for a long time, and the carers are great for my rehabilitation. The carers guide me in a caring way, give me confidence and pace me in a safe
way. They are excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.1 (7.125)

Overview of Review Score

The Review Score of 7.1 (7.125) out of 10 for Stivic Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.625 for Stivic Care Services Ltd is calculated as follows: ( (10 Excellents x 5) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 16 Ratings = 3.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Stivic Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Stivic Care Services Ltd

What Type of Services does Stivic Care Services Ltd offer?

Stivic Care Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Stivic Care Services Ltd to verify any information. View our terms and conditions. Stivic Care Services Ltd has a Basic Service – more info.