The Home Team

Unit 2 (The Office), Bixley Manor, Kirby Bedon Road, Norwich NR14 8SJ
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9.9 29 Reviews
  • The Home Team, Norwich
The Home Team is a new homecare provider for Norfolk. They believe in a team approach, delivering continuity and reassurance to clients and a supportive structure and strong team spirit to carers.

Each client has their own hand-picked care team, ensuring that their particular needs are met and there is always a familiar and friendly face. Each team has a lead carer with two to three others in support, all known and trusted by the client.

The Home Team recruits only those who are genuinely caring, patient, kind and reliable. They have a highly experienced Registered Manager who alongside the Managing Director interviews every carer with particular focus on character and aptitude to care. They train to the highest professional standards and they pay significantly better than typical homecare providers.

Visits are a minimum of one hour, ensuring that there is the time and space to deliver care well and safely.

The Home Team would be delighted to discuss your needs, which might range from a few hours support a week to a fuller plan.

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Care Provided by The Home Team

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • The Home Team Care Ltd
  • Person in charge
  • Peter Shaw (Managing Director)

The Home Team Reviews (29)

Total of 29, showing 1-20
9.9

The Home Team has a Review Score of 9.9 (9.929) out of 10, based on 14 reviews in the last 2 years. Over all time The Home Team has 29 reviews.

Overall Experience

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Date Published

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Review from D K (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with The Home Team's care of my parents under, at times, very trying conditions. I was particularly impressed by the management of the company and their willingness to be flexible in terms of offering support at short notice as the challenges faced by my parents ebbed and flowed. Our monitoring
of the care was made so simple via an app and brought reassurance to the wider family. It was always very easy to speak to the management on the phone, at any time of the week or weekend, and I always received a prompt response via email.

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Review from Toby M (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite some challenging circumstances, The Home Team never flinched and got the job done in a very caring and professional manner. I would highly recommend The Home Team to any family looking for personalised care for their loved ones.

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Review from David H (Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really first class personal service from a caring and friendly team where nothing is to much trouble. When you are living alone their visits are a tremendous comfort as they appreciate your problems.

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Review from Lynda C (Wife of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team give excellent support, advice and service.
From the first point of contact with the manager I found that we were listened to, advised and the care from the first day in August has been sustained by all carers.
It's such a help to know that I have punctual, daily support. Nothing is
too much trouble. If I encounter a problem I can ask for advice from experienced carers, and the core staff in the office.
My husband loves them. Always friendly, supportive, the carers come in with a smile and I go out and walk the dog!

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Review from J P (Nephew of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team have provided a professional approach to caring for my aunt. As her care needs have increased they where able to respond to meet her needs. They have always responded with care and understanding when her family have questions.

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Review from Amelia A (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of The Home Team went above and beyond, meeting Dad's needs and forming genuine connections with him that brought immeasurable comfort and happiness. Their dedication and commitment were unmatched, whether assisting with daily tasks, sharing stories and laughter, or simply providing a comforting
presence.
The impact of The Home Team on my dad's final months cannot be overstated. They didn't just provide care; they brought light into his days, and I am profoundly grateful for their unwavering support and kindness, which made all the difference for him during his most vulnerable last months.
I wholeheartedly recommend the Home Team for anyone seeking exceptional care that goes beyond the ordinary, where genuine companionship, practical help, dignity, and warmth are not just offered but embodied. They are a shining example of what compassionate caregiving should be, and I will forever be grateful for their positive impact on my father's life.

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Review from M Y (Wife of Client) assisted by family/friend published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have picked a better team. The care provided for my husband in 2023 is exceptional, compassionate, considerate, professional and calm. The support and kindness shown to me and the family are brilliant, truly working as a team to do the best for my husband, particularly as he became more
frail. Carers always arrived with a smile and kind words. Many thanks.

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Review from Angela W (Niece of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt got to the stage where she needed extra help dressing and washing so I contacted The Home Team. The whole experience was very easy and friendly, the carers were lovely and friendly. Even though it was for a short time I wouldn’t hesitate to recommend them to anyone who asks.

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Review from Andrew M (Son of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use The Home Team team as need to travel to London every fortnight and require a carer to attend my dad to ensure he is eating his meals whilst I am away. I have found the team very professional with regard to setting up the service, with the initial review taking place to assess my dad's as well
as my own needs. At the moment his requirement is light touch though this will increase as the dementia takes hold. Overall I am very pleased with the standard of care, the individuals who attend and the level of professionalism. Whilst I am away I am comforted my dad is receiving the best level of care possible, a big thank you to the Home Team.

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Review from Sarah C (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team have continued to provide outstanding service for my mother. The carers are always very attentive and make sure all tasks are done quickly and efficiently. They are always kind and considerate and Mother looks forward to their visits.
Because there is a dedicated team around each client,
they get to know the clients and can tell when something is amiss which has saved my mother's life on a couple of occasions.
We've been using the team for a number of years and can't fault them.

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Review from Clifford N (Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team is quite excellent. And have substantially added to my quality of life. Special mention to whoever selects the team members. What a wonderfully cheerful, efficient and friendly lot! With them, what a real pleasure it is to start and end my day. So a big ‘Thank You’ to one and all. Not
forgetting the lovely ladies in the office, who do such a wonderful job, juggling with the availability of team members, when compiling the weekly rosters.

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Review from S D (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be very impressed with The Home Team service which has been in place for my mum for the last six months since having a fall. My mum has nothing but positive comments about all the care staff. The daily visits have allowed her to build confidence and regain her independence. The entire
Home Team (from the manager through to the carers on the frontline) have been understanding and responsive to my mum's needs and I recommend them highly.

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Review from Wendy E (Daughter of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service provided for my mother and the carers have improved my mother's mood and continue to make her happy and reassure her by helping with so many tasks around the house. The girls manage to do so much in the hour they are there and the additional care to ensure her
beloved cat litter tray and food is done helps both myself and my mother. I would highly recommend The Home Care Team.

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Review from V F (Goddaughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, who has mixed dementia, has been able to stay in her own home longer due to the care and attention of The Home Team. The carers treated my aunt as an individual and built up a lovely relationship.

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Review from John B (Husband of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team employ excellent staff who are very efficient. They all undertake their work in a similar fashion so that no matter who is the carer their work is not a problem.
Their system of payments is very efficient and once set up causes no problems, as it is automatic.
They record their work
electronically and this seems to work.
They are always asking if there is further work to undertake before they leave the premises
As stated earlier, a change of carer causes no problem, but in my particular case a change of time, due to exceptional circumstances, is a problem if I am not informed. The change of time is not always passed on to me. A review of the weekly roster would be the answer, via email or failing that a simple phone call would suffice.
Apart from the time issue, I would recommend the Home Team for care in the home.

Reply from Peter Shaw, Managing Director at The Home Team

Dear John, thank you very much for your review, as you and I have since discussed, we are very sorry that you have not always been informed of any last-minute changes to your roster, it is our policy to always inform our clients of all changes, we recognise how important it is to arrive when we are expected to. You and I have since discussed this and happily, this was not a frequent occurrence. We will work hard to make sure that we always inform you in the future when a change of time is necessary. Peter


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Review from Judith C (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to accept help initially but soon began recommending The Home Team to her friends. She really valued the fact that the care plan could be personalised to her needs, helping her with whatever she needed or was worried about. All the carers were well trained and if they were new to Mum,
had read the notes carefully. They were able to ramp up the care as Mum's health deteriorated. The management team are very engaged and responsive to emails and phone calls. The carers told Mum how much they like working for The Home Team. We also had a live-in carer for the last week of Mum's life and The Home Team carers worked seamlessly with him to meet her needs. Highly recommended and worth paying for.

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Review from Adrian M (Son of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not sing the praises of this company highly enough. We had been using their services for several months for my mother who has Alzheimer's. My mother, unfortunately, fell and broke her wrist. We felt she may benefit from more round-the-clock care and found, what we thought, was a great care home.
Unfortunately, it was nothing like we expected! Four days later our mum is back home and extremely happy to see her Home Team Care friends once again. If you are looking for a team that are genuinely interested in the welfare and care of a loved one. Please consider this company. The carers interact socially and emotionally and their daily reports are reassuring and informative.

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Review from Suzan M (Daughter-in-law of Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team is a company that employs a genuinely caring team of staff.
My mother-in-law looked forward to their twice-daily visits and got so much from the care and interaction the team gave.
As my mother-in-law's needs increased, The Home Team were able to work with them without any difficulty.
I
would be happy to recommend The Home Team to anyone. You will get a first-class, caring service with a business that seeks out the best staff.

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Review from Heather B (Daughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional and have handled my father with kindness and sensitivity, alongside doing all the 'jobs' we have asked them to do. The management are responsive and it's good to be able to access the written notes after each visit. I would definitely recommend The Home Team to anyone
who needs help looking after relatives.

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Review from M P (Cousin of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging The Home Team to help with the care of my cousin, I have been more than impressed with the exceptional care they have provided. Nothing is too much trouble for them to undertake caring help with medication, washing, cooking meals and other household duties. Most of all, the companionship
and help they give have greatly improved his mental state. I would highly recommend them as they are fantastic.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for The Home Team is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for The Home Team is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Home Team is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about The Home Team

What Type of Services does The Home Team offer?

The Home Team offers Home Care.

How many Carers does The Home Team employ?

The Home Team employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Home Team to verify any information. View our terms and conditions. The Home Team has a Platinum Service – more info.